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AppLearn has helped in the adoption of our new financial software
What do you like best about the product?
AppLearn provides fully integrated support to the adoption of our financial software by giving access to user guides and tutorials.
The ability to enhance the support with explanations on some tasks and reports is value added.
The ability to enhance the support with explanations on some tasks and reports is value added.
What do you dislike about the product?
We may have some difficulties to manage properly the new features of AppLearn
In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features.
In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features.
What problems is the product solving and how is that benefiting you?
AppLearn provides on day to day seamless support to the users by solving the change management issue we might have with a new tool. It is also a reliable workaround for some communication features.
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AppLearn has helped users learn processes and navigate new environments on their own.
What do you like best about the product?
AppLearn is easy to navigate and set up resources for users. The tooltips and split-screen functions are very useful for our users. Smart pages and sequencing through tooltips allow for a cohesive experience that guides users through new processes and navigate new environments.
What do you dislike about the product?
With new releases and updates, there are times when functionalities might be unavailable or not working as expected, but AppLearn's support team is very responsive and helpful to ensure everything is working properly.
What problems is the product solving and how is that benefiting you?
AppLearn has helped save us on the admin side time in responding to user inquiries since, with AppLearn, the resources are made available to all users for them to help themselves. We are able to step in for more complicated cases.
G2 review
What do you like best about the product?
Easy to use and intuitive. Good support team
What do you dislike about the product?
I struggle with reporting but I think that is because I don't use it often as not within my role.
What problems is the product solving and how is that benefiting you?
We have been able to target our user guides to specific pages which helped the users of our system and hopefully reduced the number of calls.
Recommendations to others considering the product:
Use the support team to fully understand the AppLearn and how it can help your business from the outset. There were some things we didn't know we could use until 2 years in.
Game-changer DEX User Experience platform- a complete disrupter!
What do you like best about the product?
The breadth and depth of this solution, being able to completely understand what the user is experiencing, provide solutions that you can package to do true self-service, and even interact with users.
What do you dislike about the product?
Pricing can be a little on the high side- it prices per agent on any machine it is installed on and for large corporations, it is very expensive when you're dealing with thousands
What problems is the product solving and how is that benefiting you?
Although we haven't formally purchased the solution, we are about to. We completed a 3 month proof of concept (trial) and discovered issues with deployments, found evidence of major incidents (outages) and have been able to discover gaps with technology performance. Individual device performance is now understood.
Easy and intuitive
What do you like best about the product?
- it offers plenty of options when you want to add content to your system to guide users - this provides flexibility
- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system
- you have the option to target the content to each role
- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system
- you have the option to target the content to each role
What do you dislike about the product?
- some features can only be used once per system page, and if you have multiple processes on that same page, it becomes a bit more difficult to organize the content for the users
What problems is the product solving and how is that benefiting you?
We are trying to get more active users in our HCM cloud solution and help them perform HR processes following the current guidelines and data quality standards.
AppLearn Adopt throughout
What do you like best about the product?
The speed at which we had the guides ready. From our ideas to real usability of the guides, it may have been a week.
The team is very helpful and their reaction time was super quick.
The team is very helpful and their reaction time was super quick.
What do you dislike about the product?
everything works great
found no minuses till now
found no minuses till now
What problems is the product solving and how is that benefiting you?
Train and retrain supporters
Increase user’s engagement and satisfaction
Explain application and processes via interactive guides
Increase user’s engagement and satisfaction
Explain application and processes via interactive guides
Very User Oriented and Easy to use
What do you like best about the product?
It is a very user-oriented and easy-to-use feature. From an user perspective, it is very well welcomed. The display is very professional and extremely easy to access, having a lot of options for content view, search, etc.
What do you dislike about the product?
Nothing to mention at this point. Keep up the good work and looking forward for feature enhancements.
What problems is the product solving and how is that benefiting you?
Providing content for company users
AppLearn adoption tool
What do you like best about the product?
Applearn have grown its offering over the years we have used them and now have a fairly large offering of various adoption tools that we utilize
What do you dislike about the product?
AppLearn as an organization did at one point not feel very mature with a lot of growth and turn over with meant that account management was tricky for us
What problems is the product solving and how is that benefiting you?
We use AppLearn in certain key areas to assist adoption.
Very useful tool + highly customer oriented staff = great partnership combo
What do you like best about the product?
The easiness with which you can navigate through the application as an admin in the backend. It is very intuitive and can support a lot of data inputs. I like that is has a statistics part that offers insights into many aspects. From a user perspective, I believe it is quite helpful and easy to use.
What do you dislike about the product?
So far I have not encountered a feature that I dislike. Of course, as any system it is not perfect and improvements shall always be made.
What problems is the product solving and how is that benefiting you?
We have maximized product knowledge amongst our users whilst reducing the training hours that were needed in order for the colleagues to have the same level of information as they can now find directly in the systems in scope, at their fingertips.
Great solution to provide guidance in SAP SF
What do you like best about the product?
- user friendly for admins
- functionality to duplicate tooltips
- smart pages are a great way to communicate fast and on point
- a great collaboration with the AppLearn team
- functionality to duplicate tooltips
- smart pages are a great way to communicate fast and on point
- a great collaboration with the AppLearn team
What do you dislike about the product?
- cannot automatically move configuration from test to production environment
- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc
- analytics cannot be extracted per process to get an overview for each (not overall per all content)
- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)
- admins cannot verify content in the production environment if they are not part of the target role, location, language
- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc
- analytics cannot be extracted per process to get an overview for each (not overall per all content)
- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)
- admins cannot verify content in the production environment if they are not part of the target role, location, language
What problems is the product solving and how is that benefiting you?
Increase the process accuracy for the business.
Provide guidance in the same place where the process is conducted (no need to search in other places)
Provide guidance in the same place where the process is conducted (no need to search in other places)
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