Fully featured helpdesk system
What do you like best about the product?
Very comprehensive, feature rich system. Very reliable and stable system
What do you dislike about the product?
Can be quite expensive compared to alternatives. For a basic helpdesk system, might be over complicated
What problems is the product solving and how is that benefiting you?
This system allows us to keep track of all our IT assets and software as well as managing our helpdesk calls. We are also using it for areas outside of IT such as HR and GDPR. Another section is used for our change manage processes.
There are no comments to display