SWSD works well is very intuitive and offers tight integration with many of our products
What do you like best about the product?
The tool is well thought out and has improved our helpdesk offering. Our technicians have better visibility of tickets and deadlines and the reports provides really useful insights which aids in decisionmaking. The support offered is excellent as well.
What do you dislike about the product?
I think that the asset inventory piece could be better. It needs more customisation routes
What problems is the product solving and how is that benefiting you?
It is helping us to improve our servie desk offering
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