SolarWinds Service Desk for your ITSM needs
What do you like best about the product?
SImplified interface for ITSM processes for incident mgmt, request mgmtt. Easy navigation for end users.
What do you dislike about the product?
Large Enterprises have more needs on features, customizations and third-party integrations in terms of plug-ins. There are limitations.
What problems is the product solving and how is that benefiting you?
Simple and easy to use interface for incident mgmtt and request mgmtt from end users. The ITSM tool required less training for users and support agents, and is quite intuitive.
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