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Great Product that gets better with every update
What do you like best about the product?
The simplicity with how it works and easy to maneuver. Being able to track assets is nice too. If only they'd report more than after 24 hours of activity on the device. The tool is great for keeping up with assets such as computers and software. Reporting is easy and everything seems to fall along great with the default categories that are implemented in to the Service Desk Reporting. The layout is fair and easy to follow as well.
What do you dislike about the product?
I wish it was setup to do round robin on incidents and a manual way to update assets. Setting up automation requests aren't as easy as expected because it requires to be able to write code and I feel most people do not know much about code if they're managing a Help Desk role and keeping up with Service Desk Agents. That is really my only complaint.
What problems is the product solving and how is that benefiting you?
Overall it's been a great utility and easy reporting.
Recommendations to others considering the product:
I'd recommend the product to anyone who wants an easy to use Service Desk utility.
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Great ticketing system
What do you like best about the product?
The ease of use and reporting. Customizable dashboards
What do you dislike about the product?
Wish we could select either a request or incident
What problems is the product solving and how is that benefiting you?
I cannot say enough good things about this system. Being able to add categories and subcategories on the fly. The reporting is easy to generate.
Recommendations to others considering the product:
NA
Great Product Easy to Use
What do you like best about the product?
A great integrated product. Simple to use which is very intuitive.
Ever growing SWSD has a great future and some great new features coming
Ever growing SWSD has a great future and some great new features coming
What do you dislike about the product?
SWSD is great at doing the more complex things which is sometimes to the detriment of some of the basic UX features. This has got better over recent months
What problems is the product solving and how is that benefiting you?
An all round, integrated, dependant focused Service Desk tool used by all facets of the IT department.
Great Product for teams of all sizes
What do you like best about the product?
The product is intuitive, and very flexible.
What do you dislike about the product?
I wish there was a project management platform integrated with the service desk.
What problems is the product solving and how is that benefiting you?
This Product has helped my IT team identify, track, and manage IT issues unlike any service desk product that I have used in the past. We have even started using it for our HR Requests.
Solar winds for monitoring
What do you like best about the product?
It's ability to integrate with ITSM tools for seamless ticketing
What do you dislike about the product?
System generated tickets are not closed if got reassigned.
What problems is the product solving and how is that benefiting you?
Monitoring network
Solarwinds for Network monitoring
What do you like best about the product?
I like the way they have maintained the inventory and the details of all the networking devices with their all specifications and features .
What do you dislike about the product?
It takes too much time to alert and doesn't wait for resolution. It's really hard to fetch and monitor sometime.
What problems is the product solving and how is that benefiting you?
Solved many issues related to network devices.
The most complete support tool in the market, without a doubt
What do you like best about the product?
SolarWinds is really easy to implement and with a short learning curve. It has a very complete user interface with several useful navigation options that is also customizable. I like being able to track audit history. It has a good ticket management system based on your solution in the cloud.
What do you dislike about the product?
SolarWinds has problems with the integration with Outlook, because when I try to connect the application it throws me an error of "failed, try again", however, I try again and it does not connect. I also think that all the tools are not well distributed on the browser screen.
What problems is the product solving and how is that benefiting you?
We are using this tool to manage incidents in the servers area, which have problems with software, user controls, closed ports, Internet connection. SolarWinds gives us the ability to organize the tickets and be assigned to the personnel in charge. It also allows us to register computers with their serials and specifications to keep track of the computer inventory.
Recommendations to others considering the product:
This tool has made it easy to manage tickets with our different areas. As you discover the service, you will realize everything you can customize and with all the tools it counts. As your company grows, you will need a tool like this to manage it.
A truly easy to use help desk application
What do you like best about the product?
When your company grows in size the problems grow to, keep them in line with SolarWinds Service Desk, a truly easy to use and implement and low learning curvature.
Keep records of the most requested issue, verify the ticket status in real time, and all the KPI used in ITIL in order to improve customer satisfaction.
Keep records of the most requested issue, verify the ticket status in real time, and all the KPI used in ITIL in order to improve customer satisfaction.
What do you dislike about the product?
This solution comes from the future, easy to use, easy to set up, easy to implement but users complain of his design and they are right. at the of opening an incident, the page looks old and the design it's congruent looks old everywhere.
What problems is the product solving and how is that benefiting you?
ITIL Solution for Help Desk, KPI, Administration of time and resources.
Recommendations to others considering the product:
If you are looking for a tool to keep your IT resources in good shape or if you have a large number of requests and you have no idea which issue solve first, this tool would make the IT administration easier.
Great little ITSM
What do you like best about the product?
This is an extraordinary ITSM. We have been with them for a long time and have watched them develop. They have a great deal of the highlights of the enormous name frameworks yet without the mind-boggling expense. On the off chance that you are searching for an ITSM that will take care of business here it is. While it doesn't have all the extended highlights of a portion of the enormous frameworks it has resource the executives, change the executives, occurrence the board and an administration index which is all you truly need to begin. In addition they have mixes with different stages like slack for interating with your tickets. Generally a decent decision for an ITSM
What do you dislike about the product?
The only drawback would be that they are a young company and they do not have all of the in depth features of some of the big ITSM's like Servie-now and others. But then again do you really need all that complexity?
What problems is the product solving and how is that benefiting you?
They have been an incredible accomplice to work with twisting around in reverse to suit us in our mergers and acquisitions as we united inhabitants and imported and sent out information. They tuned in to our input and joined a portion of our thoughts into their last item too. They are an organization that will work with you to take care of business the manner in which you need it done.
Recommendations to others considering the product:
Overall, Samanage has been a great asset to our support team but we are hoping to see some improvements this year when it comes to permissions for viewing Solutions and also organizing solutions on the Help Desk Portal in a manner similar to how the Service Requests are displayed. I should note that since this is a SaaS solution, we instantly see improvements and features being added and the community.samanage.com site is very active.
Easy to use, great service
What do you like best about the product?
Samanage has been great, implementation was very organized and our users love the platform's ease of use. The support team is fantastic and readily available whenever we have questions.
What do you dislike about the product?
Please add a projects section! Our team would love to have all of their work in one place.
What problems is the product solving and how is that benefiting you?
User accessibility and ease of use!
Recommendations to others considering the product:
Samanage has been great, implementation was very organized and our users love the platform's ease of use. The support team is fantastic and readily available whenever we have questions.
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