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Concise and reliable
What do you like best about the product?
Reliability. It is one of the most user-friendly software to start dabbling with if you're in the field of IT Service Desk.
What do you dislike about the product?
There are more likes than dislikes in this software.
What problems is the product solving and how is that benefiting you?
It enables support staff to better manage workflow.
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help for your business
What do you like best about the product?
A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value
What do you dislike about the product?
for user guide documents so hard to get it
What problems is the product solving and how is that benefiting you?
ya SolarWinds Service Desk benefit me
Its good tool
What do you like best about the product?
Monitoring and detailed report extraction.
What do you dislike about the product?
Nothing specific, but still try the console better view.
What problems is the product solving and how is that benefiting you?
BAU show runs mostly on Solarwinds
Simple quick and does the job in no time
What do you like best about the product?
Easy to manage the tickets with simple gui. Easy to integrate use and generate reports
What do you dislike about the product?
Bit of costly compared with other NMS tools
What problems is the product solving and how is that benefiting you?
Straightly point where the issues and provide solutions. Help for users to do the job in an efficient way
SolarWinds Service Desk is an awesome software. So grate to SD team.
What do you like best about the product?
It save time and easy to track and escalate the ticket. It is simple reporting and so easy to use it.
What do you dislike about the product?
The cost is quite high than other competitors.
What problems is the product solving and how is that benefiting you?
Easy ticket assignment. Help ITIL approaching to meet our organisation SLA/OLA.
Solarwinds service desk review by Ahmad Edrees Mumand
What do you like best about the product?
The best thing is issues are already categorised which help to look up for the issues and find solutions for it.
What do you dislike about the product?
The DB is low in storage as it's used by default free DB.
What problems is the product solving and how is that benefiting you?
Service desk points out the well known problems and provides solutions for it.
Amazing Network Monitoring Tool
What do you like best about the product?
it is an amazing product for monitoring and provides us with 100% authentic data, I recommend deploying solar wind in every company.
What do you dislike about the product?
i think the price point of yours its a bit higher rather than other NMS tools.
What problems is the product solving and how is that benefiting you?
its resolved many outages and alerted the system to provide us with timely escalation.
Noc monitoring
What do you like best about the product?
Dashboards, integration, cloud, automation
What do you dislike about the product?
Slowness, processed, memory, licensing , orientation
What problems is the product solving and how is that benefiting you?
Integration with devices
Very Detialed
What do you like best about the product?
Very good having excellent UI and with focus task based , where teams can view
What do you dislike about the product?
nothing , its good i think all functions are available and working fine
What problems is the product solving and how is that benefiting you?
its helping in tasks and escalation and follow up
Best tool for support agents
What do you like best about the product?
Easy to track case progress, assign agents.
What do you dislike about the product?
Price is costly compare to Zoho service desk.
What problems is the product solving and how is that benefiting you?
Yes
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