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Its very good I used
What do you like best about the product?
Problem solving , well exprienced and ut is very userfrendly
What do you dislike about the product?
Nothing is there for dislike, dashboard need to upgrade
What problems is the product solving and how is that benefiting you?
Problem solving is very good and it will benefit us for quick solution
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Detail info
What do you like best about the product?
Precise and clear view text .. your team can update any task
What do you dislike about the product?
Nothing all.is perfect.. best app i cant find any other software
What problems is the product solving and how is that benefiting you?
Follow up with team focusing on task
The service was quick and straight to the point, necessary questions and answers provided.
What do you like best about the product?
Efficiency and the practicality behind the solarwinds service desk.
What do you dislike about the product?
Dashboards might be tricky and might make you lost if you are still a beginner.
What problems is the product solving and how is that benefiting you?
Managing customer inquiries and requests: SolarWinds Service Desk allows organizations to track and manage customer inquiries, requests, and issues through a central platform, helping to streamline the support process and improve customer satisfaction.
Improving collaboration and communication: SolarWinds Service Desk provides tools for collaboration and communication between support teams and customers, helping to improve the efficiency and effectiveness of the support process.
Automating and streamlining support processes: SolarWinds Service Desk includes features such as automated workflows and self-service portals that can help to automate and streamline support processes, freeing up support staff to focus on more complex issues.
Improving customer satisfaction: By providing a central platform for managing customer inquiries, requests, and issues, SolarWinds Service Desk can help organizations improve customer satisfaction by providing timely and effective support.
Improving collaboration and communication: SolarWinds Service Desk provides tools for collaboration and communication between support teams and customers, helping to improve the efficiency and effectiveness of the support process.
Automating and streamlining support processes: SolarWinds Service Desk includes features such as automated workflows and self-service portals that can help to automate and streamline support processes, freeing up support staff to focus on more complex issues.
Improving customer satisfaction: By providing a central platform for managing customer inquiries, requests, and issues, SolarWinds Service Desk can help organizations improve customer satisfaction by providing timely and effective support.
Solar Winds Service Desk
What do you like best about the product?
Multiple options for ticketing, help desk, solutions, and granular inventory management.
What do you dislike about the product?
Graphical user interface could use some updating, but I'm overall pleased with their product. Perhaps some Slack integration may help.
What problems is the product solving and how is that benefiting you?
Centralized incident management across multiple departments, not just IT.
SolarWinds Service Desk - Robust Service Management Solution for everyday IT Operations
What do you like best about the product?
Easy to use and intuitive interface. Option to fully customize based upon customer needs. Offers a way for dashboard configuration so that everything can be looked at in one place. Ability to track customer satisfaction. Fully integrated with Microsoft outlook for ticket notification. We use it for our incident administration and asset tracking.
What do you dislike about the product?
The system is excellent. Wish it had better integration with other solutions for more advanced needs (e.g., Beyond Trust product integration or advanced reporting).
What problems is the product solving and how is that benefiting you?
Since its implementation, it has dramatically increased our efficiency, incidents, and asset tracking. IT department now has better insight and collaboration. We also have options to post solutions so that customers can troubleshoot the problems before escalating to members of Tier-1 support
Solar Winds great product
What do you like best about the product?
A lot of products and features that Solar winds offers
What do you dislike about the product?
Might be hard to pickup all the features that Solar Winds has to offer
What problems is the product solving and how is that benefiting you?
Asset management we now have a way to track all of our desktops and laptops
Efficient and Great
What do you like best about the product?
Being able to quickly attach solutions to tickets speeds up our process and streamlines responses
What do you dislike about the product?
Sometimes reporting freezes up and have to wait a few minutes to try again. It's a little annoyance, but at the rate we run reports it's not too inconvenient
What problems is the product solving and how is that benefiting you?
It's improving our helpdesk by organizing issues and improving SLAs. It helps us track tickets to see if we have enough techs to avoid over working them
Simple tool, focused on what's important and it does the job!
What do you like best about the product?
It's a classic incident management tool, intuitive and easy to adopt both for the IT staff and end users. It does everything we need to do, and it doesn't have a million bells and whistles which distract us and we'll never use.
What do you dislike about the product?
I wish there were more layouts to look at incidents or changes, e.g. tile format. Currently, only a list format is available. Also, I wish there were more widgets available for dashboards.
What problems is the product solving and how is that benefiting you?
We use SWSD for IT incident tracking, change management, approvals for new software purchases. It is keeping the IT team organized and users can check the status of their requests.
Plus, a big benefit, our auditors love it.
Plus, a big benefit, our auditors love it.
SAFEFCU Service Desk
What do you like best about the product?
The UI is easy to use for end users and techs
What do you dislike about the product?
I'm struggling with getting the reporting I need.
What problems is the product solving and how is that benefiting you?
It has improved our workflow for supporting the end users. We can get to people faster than in the past.
SolarWinds Service Desk Review
What do you like best about the product?
Easy to configure, modern, user friendly.
What do you dislike about the product?
Downtime when their cloud service is down.
What problems is the product solving and how is that benefiting you?
The ability to create guides in the knowledge base helps our users streamline their jobs. The asset manager is a great tool as well.
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