Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Incorrect Translation to spanish
What do you like best about the product?
Easy yo use to admins, requester and task users. Notifications via mail for comments.
What do you dislike about the product?
Incomplete features to my actual suscription
What problems is the product solving and how is that benefiting you?
Improve our time to response our clientes
- Leave a Comment |
- Mark review as helpful
Better than most
What do you like best about the product?
It's easy to find the tickets I'm looking for, which was always an issue with the products we used previously. SAML sign in, Teams bot, and automatic email ticket creation are all nice features as well.
What do you dislike about the product?
Their scanners and agents put devices in categories that make no sense. Device is scanned and comes back as Device Type: Printer, but it's put into "Networked Devices" instead of "Printers". These categories seem arbitrary, and where the devices show up seems completely random.
What problems is the product solving and how is that benefiting you?
It's just a much better way of tracking tickets and projects than what we were doing before. Service Catalog items make setting up ticket "templates" rather easy, so things are more uniform.
Lacking in comparison to the old version of Web Help Desk
What do you like best about the product?
Cloud hosted, less hassle to maintain, meaning more time spent doing other things.
Honestly, there is nothing that stands out above other options for service desk managment in my opinion.
It does what it is advertised as, but doesn't so it well.
Honestly, there is nothing that stands out above other options for service desk managment in my opinion.
It does what it is advertised as, but doesn't so it well.
What do you dislike about the product?
The flexibility and funcitonality is far from what the Web Help Desk system offered. That was a much superior product.
Simple things like automatic warranty update don't work, not even talking about pulling via API from vendor. Just if a manual date is set, once it goes past the date it doesn't set status as 'Out of Warranty'.
Has lots of quirks and just not a poslished as WHD.
The UI is clunky and not the best to navigate, and overall just seems slow.
Confusing processes, can't combine requests, can't make ad-hoc changes to processes once started.
I'd very much like to see a cloud version of Web Help Desk rather than a rebranded aquired platform.
Simple things like automatic warranty update don't work, not even talking about pulling via API from vendor. Just if a manual date is set, once it goes past the date it doesn't set status as 'Out of Warranty'.
Has lots of quirks and just not a poslished as WHD.
The UI is clunky and not the best to navigate, and overall just seems slow.
Confusing processes, can't combine requests, can't make ad-hoc changes to processes once started.
I'd very much like to see a cloud version of Web Help Desk rather than a rebranded aquired platform.
What problems is the product solving and how is that benefiting you?
Honestly, I can't recommend Service Desk in it's current state. I'd be more likely to recommend the older Web Help Desk option if that is still available. Or even look at other vendor options.
Benefits are not really any different from other similar options from other vendors. Doesn't stand out.
I'd be very interested to see how other people rate Service Desk and how it has improved the workflows.
When updates are rolled out it regularly reverts settings on our instance.
Updates have broken features that were critical to our processes and take months to fix the previously functioning features.
Honestly, there is very little thought or care given by the Service Desk team to their users or their customers.
Benefits are not really any different from other similar options from other vendors. Doesn't stand out.
I'd be very interested to see how other people rate Service Desk and how it has improved the workflows.
When updates are rolled out it regularly reverts settings on our instance.
Updates have broken features that were critical to our processes and take months to fix the previously functioning features.
Honestly, there is very little thought or care given by the Service Desk team to their users or their customers.
Product is very user friendly and easy to navigate.
What do you like best about the product?
The ability to utilize the platform across multiple disciplines in our Organization. The Software has solved workflow issues in Accounting, Data Analytics, HR and IT.
What do you dislike about the product?
The System doesn't have any monitoring tools and the built-in remote tools trial never worked and this function is still not available for us to use within the Software..
What problems is the product solving and how is that benefiting you?
Remote support tool needs to be easier to setup and use.
SolarWinds Review
What do you like best about the product?
The automation and flexibility make it easier to customize the use of the Service Desk.
What do you dislike about the product?
The documentation could be better. There have been several things that I've had to look many different places for info, or just test things till it works.
What problems is the product solving and how is that benefiting you?
Streamlining onboarding and offboarding processes.
The Villages Health Review of Solar Winds Service Desk
What do you like best about the product?
Flexible tool that will allow us to not only track our serivice requests but also use in other departments. We have a full featured API that gives us the ability to enhance the product to do things it wasn't intendd to do.
What do you dislike about the product?
No number functions built into the logic or number handling capabilities at all. Would also have like to have seen something that enforces patterns like phone numbers or email address structures
What problems is the product solving and how is that benefiting you?
Solar Winds Service desk is allowing us to communicate with our users effectively, by tracking service requests, enhancing communications with our users and getting thier feedback on how well we are providing our service.
Very Solid Product
What do you like best about the product?
Communication to all parties is excellent
What do you dislike about the product?
We are unable to measure technician performance.
What problems is the product solving and how is that benefiting you?
Managing our incoming service requests
SolarWinds is an amazing software
What do you like best about the product?
a fantastic ticket reporting software as well as a great computer monitoring integration method.
What do you dislike about the product?
The only downside that I have encountered is that I wish there was even more customization in the category and subcategory fields.
What problems is the product solving and how is that benefiting you?
It helps our end users report problems to us so we can help them faster!
Reliable ticket system
What do you like best about the product?
The reliability of solar winds service desk.
What do you dislike about the product?
I have not come across anything I dislike.
What problems is the product solving and how is that benefiting you?
We use it for solving our ticketing system
One tool for all your Monitoring Solutions
What do you like best about the product?
Understandable and Simple UI.
Easy Integration
Good Customer Support
Easy Integration
Good Customer Support
What do you dislike about the product?
There is nothing to dislike about Solar Winds.
It is the most efficient monitoring tool that I have ever used.
It is the most efficient monitoring tool that I have ever used.
What problems is the product solving and how is that benefiting you?
All the IT's monitoring and Alerting solutions are made easy with Data performance Analyser in Solar winds.
Adding/Setting the server up for monitoring is made easy with just a few clicks.
DPA analyzes and compares the past data and performance and gives recommendations/solutions to enhance the efficiency.
Adding/Setting the server up for monitoring is made easy with just a few clicks.
DPA analyzes and compares the past data and performance and gives recommendations/solutions to enhance the efficiency.
Recommendations to others considering the product:
If you are considering any tools for monitoring solutions, Solar Winds can be the best fit.
After you've used Solar Winds, all other tools feel inefficient.
After you've used Solar Winds, all other tools feel inefficient.
showing 51 - 60