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Solarwinds service desk - easy to use ITSM solution
What do you like best about the product?
It has vast variety of features like tools for incidents for employee service portal and more. The interface is also very clean and easy.
What do you dislike about the product?
Only the export option has limited data exporting, if it is changed this software will be the best in the industry.
What problems is the product solving and how is that benefiting you?
We tried lots of softwares for service desk but the security in solarwinds is very rigorous, which applies to various layers that go into developing web apps.
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SolarWinds is an excellent help desk solution
What do you like best about the product?
The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes. Also, it has many options which cover most of our requirements.
What do you dislike about the product?
Like every other solution, there are some cons too, while there few things that need improvement I would like to say that Technical support and releases are not particularly reliable.
What problems is the product solving and how is that benefiting you?
With the ever-growing team, managing daily activities was very difficult. Small things like asset management and tickets management became very easy using the solar winds solution.
Recommendations to others considering the product:
Review the requirements carefully before going with this solution. It is a very good solution that allows scalability.
easy to setup alerting system
What do you like best about the product?
The product is very easy to use i was able to set up various nodes and enable monitoring and alerting very quickly
What do you dislike about the product?
There have been recent security breaches for this product
What problems is the product solving and how is that benefiting you?
The product allowed for rapid respond to any critical network down situation with the alerting tools
Solarwinds review
What do you like best about the product?
I like the help desk essential pack which can save time, money and importantly resource for automating and simplifying help desk and IT support tasks
What do you dislike about the product?
The database and feedback which was updated over the years has to be improved like giving filters.
What problems is the product solving and how is that benefiting you?
We easily integrate with network devices and data centers and montor devices easily.
Ideal tool for service management
What do you like best about the product?
It has the keynote of Api integration with all other third party vendors sucklike OKTA,IGNIO and other monitoring tools. SLA matrix has all the keen features for an organization which is also easy to setup and loads of customization can be done.
What do you dislike about the product?
When ever a person is updating a ticket it doesn't show the user that ticket is being updated. Search engine needs to emphasized and also doesn't provide slack binding. The page hang backs in the dynamic page refresh.
What problems is the product solving and how is that benefiting you?
Service desk is mainly used for alert to incident creation automatically with help of integration and reduces the manual effort. Custom dashboard helps to view the trend of the tickets like incident, request, change and problems in weekly , monthly and yearly basis and helps to do analysis
Solarwinds Service Desk Review
What do you like best about the product?
Ease of use. The ability to customize reports.
What do you dislike about the product?
It has limitations around non-digital asset management.
What problems is the product solving and how is that benefiting you?
ITSM and ticketing system for anything and everything.
Solarwinds ITSM
What do you like best about the product?
Easy to use, inexpensive, good implementation team
What do you dislike about the product?
I haven't found anything I hate, but there is a small bug that causes onboarding ticket title cannot be changed.
What problems is the product solving and how is that benefiting you?
We use it for IT support ticketing system. It has all functions we want: creating incidents by users, creating change requests by IT staff, creating reports for IT helpdesk metrics.
Recommendations to others considering the product:
This is a good product with lower cost. If you are thinking of changing your sevice desk software/platform, this is a good choice.
SW HD Essential
What do you like best about the product?
The Ui is one of the finest I have yet seen.
What do you dislike about the product?
Functionality is too limited in essential.
What problems is the product solving and how is that benefiting you?
Setting up HD process which was required to be an isolated from our current process.
single place for it service management
What do you like best about the product?
secure cloud based platform
flexible creation of self service forms
workflow engine is great and they are in process of making it even better and also can integrate in SSO.
flexible creation of self service forms
workflow engine is great and they are in process of making it even better and also can integrate in SSO.
What do you dislike about the product?
search function needs to be enchanced.
when another technician is viewing the same ticket. it must be locked/inform other agents.
custom report building is difficult to create.
when another technician is viewing the same ticket. it must be locked/inform other agents.
custom report building is difficult to create.
What problems is the product solving and how is that benefiting you?
Incident managent
asset management
email to ticket processing
asset management
email to ticket processing
Recommendations to others considering the product:
yes I will definitely recommend
A versatile Help Desk tool
What do you like best about the product?
Solar Winds provides a great platform to conduct your day-to-day helpdesk needs. It provides a great experience via their Web portal when sitting at your desk or through their cell phone application when on the go moving between spaces.
What do you dislike about the product?
Some of the features are less intuitive or less exacting than I would like. They provide a solutions database comprised of various solutions and feedback peers have created over the years. This database needs to be improved to provide more ways to filter out unneeded items to find the answers you are searching for as most searching end up providing hundreds of answers, after a few years, with many being irrelevent,
What problems is the product solving and how is that benefiting you?
We solve day-to-day helpdesk support and problem troubleshooting across multiple teams. It provides a great way to share data/information between teams and keep a detailed record of our users' interactions.
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