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It has been a great experience so far. Fast and EAsy
What do you like best about the product?
The team at Samanage have been great at gathering input for our companies needs, and implementing them into their program.
What do you dislike about the product?
The program is still relatively new, so it does not have some of the functionality of bigger programs. However, they are growing at a fast rate, and always implementing new features.
What problems is the product solving and how is that benefiting you?
This program has helped to turn our individual help desks at various locations into one unified help desk solution. It has made everything easier, faster, and makes the customers happier.
Recommendations to others considering the product:
Definitely give it a try. It may be newer than other companies help desk solutions, but you will not regret trying it. Samanage is fast, smart, and easy to use.
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My experience is new and growing, just getting started
What do you like best about the product?
metrics available for service records, similar issues. Ability to customize requests. The workflow option for tickets has been beneficial for our different departments to request new tools.
We have just started using the solutions portion of the help desk and this has made a huge difference when responding to our different stores requests for the same issue. The store managers do not always remember email or policy changes regarding specific issues. By listing the solution on the help desk we can refer the repeat questions to a stored stock answer.
We have just started using the solutions portion of the help desk and this has made a huge difference when responding to our different stores requests for the same issue. The store managers do not always remember email or policy changes regarding specific issues. By listing the solution on the help desk we can refer the repeat questions to a stored stock answer.
What do you dislike about the product?
Giving out information, the requirments for linking my personal data with offers.
What problems is the product solving and how is that benefiting you?
We are able to quickly identify areas of concern thru grouping like requests and forecasting future equipment needs based on volume and rate of failure. Example, kitchen printers, typical shelf life and those that have been abused. We are also able to meet all the Microsoft license requirements using the inventory portion of samanage.
Recommendations to others considering the product:
Great product, easily personalized. The start up is daunting but after a few touches the flow is very easy to adjust and create the tool you are looking to working with daily.
Provide all the necessary tools to continuously monitor all aspects of my projects.
What do you like best about the product?
I will list the items;
1. Ability to monitor and keep track of each project as they come up.
2. Ability to add incidents on mobile phones as well as complete them on the job.
3. Ability to report on our incident closure rate as well as determine what was completed late.
4. The reporting tool is great allowing us to create reports and then default them on both the Desktop and Mobile phones and tablets
5. Ability to quickly create an incident based on previous incidents.
6. Ability to Create solutions as you are completing the incidents.
1. Ability to monitor and keep track of each project as they come up.
2. Ability to add incidents on mobile phones as well as complete them on the job.
3. Ability to report on our incident closure rate as well as determine what was completed late.
4. The reporting tool is great allowing us to create reports and then default them on both the Desktop and Mobile phones and tablets
5. Ability to quickly create an incident based on previous incidents.
6. Ability to Create solutions as you are completing the incidents.
What do you dislike about the product?
Unable to properly get the Scheduling of projects working correctly. When I schedule a work Order it does not auto populate and I have to force the issue. This kind of defeats the purpose. The creation of these schedule whould also be much easy to complete
What problems is the product solving and how is that benefiting you?
We use this for both Technology and a small maintenance Department. It allows to monitor active and completed jobs quickly and easily. Our Maintenance Department uses this in the field allowing us to see the work orders as they come available. This allows for seamless travel time without having to come back to the office
Recommendations to others considering the product:
This software will provide you with the necessary tools to implement a small CMMS system without all of the implementation costs required in the larger systems. It also provides almost all of the tools necessary that the other tools provide.
Happy customer since 2015
What do you like best about the product?
Very simple to use solution. The vendor had been great to work with. We are really appreciating the responsiveness of support and are making use of the community as well. Chat support is amazing.
What do you dislike about the product?
There are a few things we'd changes bit that is the great thing about the community. I feel like we can help shape the future of the product.
What problems is the product solving and how is that benefiting you?
We are implementing ITIL processes.
Recommendations to others considering the product:
Don't get tempted by other big name tools based on name alone. They can be extremely complex to configure and use.
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