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A simple accounting software for managing accounts receivables
What do you like best about the product?
I'm pleased with the accounts receivable management software we're using. HighRadius has been a big help in managing our invoices and payments. What I like most about it is that it simplifies administrative tasks related to accounts receivable, which frees up our team's time to focus on more valuable activities, such as strategic decision-making. Plus, the customer service is top-notch and the interface is convenient.
What do you dislike about the product?
Sometimes we have trouble getting into the High Radius system, and when we do, we encounter important system errors that disrupt our everyday work. I think it's something that should be fixed in future updates.
What problems is the product solving and how is that benefiting you?
We have found a way to reduce the amount of time it takes to handle our daily incoming payments by using a system that automatically matches our payment records with our bank deposits. This saves us time and brings us closer to implementing machine learning and artificial intelligence technology. Additionally, this system alows us to keep better track of our collections and stay in touch with our customers.
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Be wary of support issues
What do you like best about the product?
The cash application module has historically been a great time saver for our team. The technology does a good job of proposing matches and allows more information to be added to the customer profile to enhance match rates.
What do you dislike about the product?
The bank integration stopped working over two weeks ago so we have been without the use of the product since then. The support response has been extremely frustrating. The committed resolution time for critical cash application issues is 3 business days. We are now on business day 12 without answers. The High Radius team refuses to communicate directly with our bank. So I've been copying and pasting emails back and forth between the two parties. My support tickets are also being closed before resolution as apparently there is no internal communication between the individuals working my case and the ticketing team. I was told it was my responsibility to keep the two parties informed. I asked to setup a call, High Radius support provided one time slot on which they'd agree to meet but nothing more. Common courtesy is to schedule a meeting time that works for all parties. I've attempted to escalate the matter several times but to date there has been acknowledgement of the service failures or commitment to do better. As great as the product was working in the past, the support issues have created a very negative experience. I will update this review as things progress.
What problems is the product solving and how is that benefiting you?
Automate cash application to open AR invoices. Direct integration to our ERP.
Happy with the service
What do you like best about the product?
The ability to have such a diversified portfolio
What do you dislike about the product?
honestly, nothing so far but will sure point it out if i encounter it in future
What problems is the product solving and how is that benefiting you?
It's a one-stop-shop solution to an array of problems
High Radius Review
What do you like best about the product?
Most of the High Radius system is good. Having invoice pdfs available to send to customers is very helpful. The screen layouts are efficient and customizable, for the most part.
What do you dislike about the product?
Support is difficult and has been historically slow. It may be due to time and cultural differences with the support team but we find it difficult to effectively explain the issues we encounter.
Also, the strategy set up is cumbersome, difficult to understand, and extremely frustrating to work with. We should not have to reach out to Support each time we want to make changes to or create a strategy. The language involved should be clear, concise, and understandable.
We have not found that the reporting options are sufficient for our needs. Reporting should be customizable by the users but is not in High Radius.
Real time updates from our ERP system are not possible, meaning that the information in High Radius is not timely (cash application, etc)
Also, the strategy set up is cumbersome, difficult to understand, and extremely frustrating to work with. We should not have to reach out to Support each time we want to make changes to or create a strategy. The language involved should be clear, concise, and understandable.
We have not found that the reporting options are sufficient for our needs. Reporting should be customizable by the users but is not in High Radius.
Real time updates from our ERP system are not possible, meaning that the information in High Radius is not timely (cash application, etc)
What problems is the product solving and how is that benefiting you?
We use High Radius as a Collections and Credit tool. We find it sufficient for note-taking and for aging information, however the fact that it is not real-time makes it difficult to get an accurate picture at any given time.
Automation for Data Entry
What do you like best about the product?
High Radius is a great tool to automate the cash application process. It is also great for being user friendly on reviewing history when it comes to cash payments.
What do you dislike about the product?
The response time on support tickets could use some improvement. It can take a bit longer to receive prompt responses on critical tasks.
What problems is the product solving and how is that benefiting you?
With the use of High Radius, we were able to automate a majority of our incoming payments. It's a great tool to have in your belt in order to have more resources available to focus on other business tasks.
Overall, have not had best experience with Support.
What do you like best about the product?
The different modules have good features. There are a few individuals which have stood out, Varsha Rani for example.
What do you dislike about the product?
For me, it is the support side that I dislike the most. It takes way too long to get a response on tickets we raise. And training and demos are lacking substance.
What problems is the product solving and how is that benefiting you?
Provides a platform for credit and collections to gather data to use for making decisions.
The tool offers most of the features we are looking for in a fully automated A/R environment.
What do you like best about the product?
Support from our customer support representative Varsha Rani is outstanding. She truly cares about helping us resolve issues and get the value from the system.
What do you dislike about the product?
Technical support has been extremely frustrating and disappointing over the last two years. We also only have access to support for a few hours a day.
What problems is the product solving and how is that benefiting you?
We use HRC to assist with Collections and credit risk.
High Radius has brought a high % of automation and allowed us to scale our rapidly growing business.
What do you like best about the product?
The cloud-based solution has reduced manual efforts and allowed the business to scale, which has given us the ability to provide jobs that are value add as opposed to data entry.
What do you dislike about the product?
The post-implementation support for cash app has not been good.
What problems is the product solving and how is that benefiting you?
High Radius reduced manual efforts in cash app and collections processes and made the operation scalable.
Fantastic Accounts Receivable Platform
What do you like best about the product?
Automated past due notices, ticketing system, area for notes
What do you dislike about the product?
Not very customizable. HighRadius wants you to change your methods to fit their system.
What problems is the product solving and how is that benefiting you?
Speeding up the collection process and making data available for all within the department.
Daily High radius user
What do you like best about the product?
The basic level of matching for our customer payments allows very useful automation. We have also used Configuration Changes for more complex mapping.
What do you dislike about the product?
Some automation does not match properly due to the quality of the content on check images. Manual review is required and cannot be eliminated.
What problems is the product solving and how is that benefiting you?
As a multiple entity company, we can properly manage our bank files in one location.
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