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Great product
What do you like best about the product?
Automates the collection process by sending notices.
What do you dislike about the product?
Not very customizable. Not able to attach documents for executive notes.
What problems is the product solving and how is that benefiting you?
HighRadius is speeding up the collection process and allowing me to work more accounts effectively.
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High radius has been a game changer ,and the amount of support we have received is out of this world
What do you like best about the product?
I like that there is so much support from the team! No matter what issue you think cant be solved it can.
What do you dislike about the product?
An issue I had In the beginning was not understanding the abbreviations for the exceptions. That turned around due to support providing info for each one.
What problems is the product solving and how is that benefiting you?
We're figuring out what customers we have to work with to get them to send in remit the correct way. With this giving us which customers are not relaying remit, thats our benefit because we know who we need to get on track.
Recommendations to others considering the product:
Be patient,and know that with time you will be successful with moving through HR.
HighRadius - Cash application cloud webinar
What do you like best about the product?
The presenter was very conscise and gave good information
What do you dislike about the product?
there was nothing i disliked about the presentation- would appriciate if you can have another one with different senario of cash applicaton.
What problems is the product solving and how is that benefiting you?
I do cash applications with all the exceptons. It saves lots of time in processing a payment.
Collections Manager
What do you like best about the product?
Works well with SAP most everything else is painful so far.
What do you dislike about the product?
Does not do everything that was promised
What problems is the product solving and how is that benefiting you?
Complete AR automation. Only cash automation is live and it is not coded to get everything flowing correctly into SAP.
EIPP has not gone live yet and we have been working on it for a year
EIPP has not gone live yet and we have been working on it for a year
Recommendations to others considering the product:
Don't expect the design or programming to be fast
Concept is great. Customizing the concept to fit our business needs has been a nightmare.
What do you like best about the product?
Haven't seen it work. In a perfect world, it will make processes more streamlined. It isn't a perfect world yet.
What do you dislike about the product?
I don't like that it is not user-friendly. Imagine that our customers will become frustrated and not use the platform
What problems is the product solving and how is that benefiting you?
As stated above streamlining our credit/return process is a plus. We haven't realized any benefits yet as it is not up and running yet. S
Great Experience
What do you like best about the product?
Very quick and accurate posting of our A/R
What do you dislike about the product?
High Radius usually posts our A/R accurately, but sometimes it is difficult to find the mistakes.
What problems is the product solving and how is that benefiting you?
For the most part, our A/R is posted very accurately
Recommendations to others considering the product:
Highly recommended
Quality Professional Collaborative Team
What do you like best about the product?
The consistent team work. From the beginning of the process to the end of the project the team effort was excellent. The project manager kept us on track time-wise and the installation went well!
What do you dislike about the product?
Sometimes slow response time after install and out of hypercare. They use the ticket method of following up and we have to wait at times. We have logged in a complaint and from then it has improved.
What problems is the product solving and how is that benefiting you?
We have HR apply all our incoming cash to our customer's accounts based on the remittance. We had two full time cash application specialists and now they are handling disputes. No more time spent searching for remittances.
HighRadius Collection Cloud Tutorial
What do you like best about the product?
I enjoyed the step-by-step instruction given to the participants. It was very thorough and precise. I also enjoyed being able to ask questions periodically during the seminar.
What do you dislike about the product?
Although the seminar was thorough, it felt slightly rushed. For those that do not use that feature regularly, taking notes to was a little difficult because of the speed. I am happy the seminar was taped.
What problems is the product solving and how is that benefiting you?
Currently the only option I use is the Cash Application portion and a very small aspect of the Collections portion of HighRadius. For Cash Applications, HighRadius has helped tremendously in my daily processing responsibilities. The portion of Collections I use is to send statements. This also makes my job very easy on the first of every month.
Recommendations to others considering the product:
This program makes daily cash applications process very easy to accomplish in a timely manner.
Hard to use
What do you like best about the product?
i like that you can send past due emails
What do you dislike about the product?
not user friendly
cant send statements anytime of month/year needed
too many screens to get 1 payment processed
cant send statements anytime of month/year needed
too many screens to get 1 payment processed
What problems is the product solving and how is that benefiting you?
have not seen any yet. testing has stopped
Recommendations to others considering the product:
make sure they can do all that your business requires
PACE SUPPLY REVIEW
What do you like best about the product?
The automatic letters that go out, but still not understanding why some go out and others do not. I don't have time to check to see what when and what did not I just have to go into each account and see why they did or didn't go
What do you dislike about the product?
The Contacts not updating but that is our IT's fault, as well as the lack in High Radius, The spell check & grammar check, should work like a word processor and either correct spelling or give suggestions. well nevermind it is working in this review I'll check better in HR
What problems is the product solving and how is that benefiting you?
Sorry, I don't see any Benefits only causing more work. Hopefully using it longer will be productive. If we were able to use everything the training would make so much more since
Recommendations to others considering the product:
My recommendation is if you are using HighRadius use it to the fullest. if not very difficult to use. Training is for Full use and makes no sense if not using everything
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