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Good experience overall, lots of functionality and automation available.
What do you like best about the product?
The automated reminder system is very robust, with customizable rules for different portfolios.
What do you dislike about the product?
Sometimes difficult to make changes to the Worklist since it's so integrated with background rules.
What problems is the product solving and how is that benefiting you?
Automated reminders frees up alot of time for our AR Analysts to do more important things.
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High Radius is great!
What do you like best about the product?
The ease of us and the effiency Increase is key to our departments success.
What do you dislike about the product?
Sometimes help desk can be fixated on the specific problem rather the big picture. Don't bandaid, find the root and where everything fits together.
What problems is the product solving and how is that benefiting you?
Cash apps hit rate, automated credit applications processing, ease of collections.
AR automation
What do you like best about the product?
The solutions improved our entire collections and cash posting process. What was once done manually is now done more efficiently and with less staff.
What do you dislike about the product?
While we don't see any downsides I will say and multi product implementation is not for the faint of heart. Be prepared to invest the time to get it right.
What problems is the product solving and how is that benefiting you?
Faster and more efficient cash posting and strategy directed collections.
The Cash Application module rocks.
What do you like best about the product?
I enjoy the visibility to email inboxes.
What do you dislike about the product?
The lag in time needed for AI to learn our processes.
What problems is the product solving and how is that benefiting you?
Automatic application of cash where maunal work was performed before.
HRC Cash application
What do you like best about the product?
Automation of the payment application process has sign some of the latest technologies.
What do you dislike about the product?
Not anything I can think about that is a limitation of their system. All ERP solutions have nuances and HRC handles most of them
What problems is the product solving and how is that benefiting you?
Ability to apply cash on a daily basis using the HRC system. Increased accuracy
9
What do you like best about the product?
Ability to track specific actions at a customer level.
What do you dislike about the product?
Customization needed for different strategies
What problems is the product solving and how is that benefiting you?
Decrease past due AR. Able to see customers DSO amd credit limits.
Director of Credit
What do you like best about the product?
Cash Apps, Credit, and Collections modules
What do you dislike about the product?
Support and training can sometimes be lacking
What problems is the product solving and how is that benefiting you?
We are solving organization and planning issues when it comes to managing accounts. We are also looking at quicker cash applications and faster reduction in DSO.
High Radius review
What do you like best about the product?
Automation and ease of use. The High Radius system has provided much needed efficiency in our cash application process.
What do you dislike about the product?
Occasional issues accessing the High Radius system along with critical system errors which impacts our daily operation.
What problems is the product solving and how is that benefiting you?
Before High Radius, all of our cash applications were done manually, which was time-consuming. High Radius can successfully match 50% of our incoming receipts.
More output, less time and manual effort
What do you like best about the product?
1) Ability to capture data from non-readable Pdfs/ images through its OCR.
2) Simplified application of complex payments, unlike the previous tool.
3) Dynamic.
2) Simplified application of complex payments, unlike the previous tool.
3) Dynamic.
What do you dislike about the product?
1) Room for improvement on OCR technology.
2) Output generation from HighRadius to SAP can be more effective.
2) Output generation from HighRadius to SAP can be more effective.
What problems is the product solving and how is that benefiting you?
1) Ability to capture data from non-readable Pdfs/ images through its OCR.
2) Simplified application of complex payments, unlike the previous tool.
3) Remits get linked easily with the posted payment docs in SAP.
2) Simplified application of complex payments, unlike the previous tool.
3) Remits get linked easily with the posted payment docs in SAP.
Recommendations to others considering the product:
It saves manual effort and time to a great extent. Dynamic and ever-improving.
Needed automation to achieve goals!
What do you like best about the product?
I like that the worklist keeps my team on track for touching base with our customers on a more frequent and real-time basis...gone are spreadsheets!
What do you dislike about the product?
I do wish that the correspondences and emails were easier to review/track.
What problems is the product solving and how is that benefiting you?
We used to pull excel reports on an irregular basis to evaluate overdue accounts...we have streamlined our process and, although we have more work due to more touchpoints, we feel confident overdue amounts are not slipping through the cracks.
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