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High Radius Services
What do you like best about the product?
Our account representatives have been very knowledgeable regarding product services. They have guided us through post implementation design adjustments as well as longer term strategy discussions
What do you dislike about the product?
Implementation has been challenging. Representatives on our product team unexpectedly changed throughout the process. We experienced a lack of detail knowledge of product capabilities.
What problems is the product solving and how is that benefiting you?
Collection strategy has been benificial
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Initially a bit of a struggle, but overall improving drastically.
What do you like best about the product?
I like the possibilities available for automation and time saving for our company.
What do you dislike about the product?
Implementation was poor so we are finding many things needing improvement.
What problems is the product solving and how is that benefiting you?
Time saved matching payments to invoices for our group.
Great platform
What do you like best about the product?
It is nice to have all of the receivables in one program.
What do you dislike about the product?
The case submission process and support can get confusing and not be fully responsive.
What problems is the product solving and how is that benefiting you?
Collections work list in one place for the whole team to be able to see what each coworker is working.
HRC
What do you like best about the product?
High radius allows us to track the open receivables more efficiently and collect on them in a timely manner
What do you dislike about the product?
We are a unique business and the HRC team has had difficulties understanding why we do what we do as it doesn't fit their standard business model
What problems is the product solving and how is that benefiting you?
Helping us to have accurate aging for open AR
Excellent automation and productivity improvement
What do you like best about the product?
Ability to automate rote processes and focus on adding value
What do you dislike about the product?
Challenges with implementation and customer service
What problems is the product solving and how is that benefiting you?
Auto match hit rate and automating collections correspondence
Strong Product
What do you like best about the product?
Helped our analyst organize their day and improve our DSO.
What do you dislike about the product?
Accounts come in the queue a little too often due to strategic actions.
What problems is the product solving and how is that benefiting you?
Organization Improved DSO better understanding where analyst are spending their time
High radius has been very efficient in cash application and collections for us
What do you like best about the product?
Automation is very important and a relief. Being make to move from manual processes and google sheets
What do you dislike about the product?
Automation. Fine tuning all of the quirks to get the features you need
What problems is the product solving and how is that benefiting you?
Generating reports, pulling in payments and allowing more automation instead of manual processes
Longtime user
What do you like best about the product?
Cash Application is recently greatly improved
What do you dislike about the product?
Need for temporary test environments for process improvements.
What problems is the product solving and how is that benefiting you?
Helping us improve hitrate
Streamlines the proceed
What do you like best about the product?
Everything is available in one place. Ease of use
What do you dislike about the product?
There was some flexibility options that we are researching and hope can implement s
What problems is the product solving and how is that benefiting you?
Has increased our hit rate avoiding manual manipulation.
Sr manager finance services
What do you like best about the product?
Level of automation, flexibility to match our customer and process leads
What do you dislike about the product?
Challenges to resolve certain technical issues
What problems is the product solving and how is that benefiting you?
Improve customer engagement
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