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Networking, understanding product better by engaging with others users
What do you like best about the product?
Collections discussions, best practices.
What do you dislike about the product?
None that I can find. None that I can find.
What problems is the product solving and how is that benefiting you?
Fast cash application, saves time and head count
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High Radius AR
What do you like best about the product?
I am able to track payments that hit but may not be applied by our cash app team yet, to ensure I am not holding any orders unneccessarily. I like that I can pull a check copy to review deduction information and can verify payment detail at any time. The bots are able to pull information from our customer portals too, which saves us some steps. I like the deduction module and that we can attach all of the backup in one place making it easy to show support for audits. We can also run reports by age, reason code, account rep and other categories which is nice.
What do you dislike about the product?
Our customers sometimes deduct before they pay the invoice, and the system gets confused by that and wants to set up the full value of the invoice as a deduction, when it should be left open until it is paid, and the deduction should be set up. We are working on getting that resolved.
What problems is the product solving and how is that benefiting you?
High Radius is able to retrieve backup from our customer portals and general email box and attach that backup to the dispute cases. This saves us time and makes sure all the necessary documents are in one place. The collection module allows for dunning letters and attaches invoice copies and we can also attach the pods/BOLs. The customer contact information is in the collection module so statements are also automated through the system.
Highradius Review for AR
What do you like best about the product?
HighRadius has played a crucial role in our department by pulling needed support documents and having it automated, saving a lot of minutes to hours for some analyst. This was originally catered for chargebacks, but we have found other uses for it, such as issuing credits that are much faster via HighRadius than our other system.
What do you dislike about the product?
What I dislike about HighRadius is the time delay to see the upload in the portal. For example, I can obtain the supporting document today, but HighRadius takes two days for it to show up. Also, reason codes need to be changed in HighRadius for it to flow into our system the next day, it is not updated in real time, which affects current work and may add a day's delay. One last thought, if other customers are using HighRadius and have the same customers, why can't HRC pivot and correct the path when support cannot be pulled. Wouldn't HRC have notification of changes via tickets and be proactive to change the path for all of their customers?
What problems is the product solving and how is that benefiting you?
Issuing credits faster with less data entry, clicks, and having to wait to print and merged documents. In HRC, credits can be processed much faster, support documents simply dragged and dropped
Great experience
What do you like best about the product?
The customization of the products for multiple fields
What do you dislike about the product?
The requirement to open support tickets for requests.
What problems is the product solving and how is that benefiting you?
Automated account assignment
Collections Cloud
What do you like best about the product?
Customer Analytics and the customer search page on the collections cloud. I also love the ability to be able to contact customers automatically based on aging balances.
What do you dislike about the product?
I would like to see more reporting at a customer level vs. invoice level. Would also like to be able to do customization myself.
What problems is the product solving and how is that benefiting you?
Too many customers to do collections manually
95
What do you like best about the product?
cash application has made applying cash so much easier
What do you dislike about the product?
Absolutely nothing it an awesome too for cash application
What problems is the product solving and how is that benefiting you?
our ability to post cash efficiently and quickly
Great product for managing A/R Collections
What do you like best about the product?
The Worklist makes it easy to organize prioritize delinquent accounts.
What do you dislike about the product?
Integration varies by customer, but in my experience Highradius is synced with our ERP once a day. Payments are posted throughout each day so Highradius may not always match out ERP.
What problems is the product solving and how is that benefiting you?
Currently, Highradius is helping us solve an issue with special g/l transactions not showing in Highradius. This will help improve the accuracy and confidence of the product amongst our team members.
Diversity
What do you like best about the product?
The ability that everything is at your fingertips
What do you dislike about the product?
That it times out in 60 minutes wish it just stayed available for the whole day
What problems is the product solving and how is that benefiting you?
Report
Great product. Keep the new functionality coming!
What do you like best about the product?
Having all necessary information compiled provides efficiency.
What do you dislike about the product?
Timing out well within the 60 minutes frame.
What problems is the product solving and how is that benefiting you?
Prioritizing our worklist allows visibility to customers previously overlooked
It’s a great collections tool.
What do you like best about the product?
The efficiency are great and helps the team make the most of their day and collections process.
What do you dislike about the product?
It'll be great to see how it integrates into SAP.
What problems is the product solving and how is that benefiting you?
It helps expedite the collections process.
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