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Impressive automation
What do you like best about the product?
The level of auomation removes the burden of administrative tasks and allows our team to focus on root cause analysis and exception handling
What do you dislike about the product?
User self-service could be expanded but I believe they are working on that.
What problems is the product solving and how is that benefiting you?
Administrative tasks burden
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Best Cash Appreciation Solution
What do you like best about the product?
Cash Application and Dunning process are great. IT support team is very responsive and supportive.
What do you dislike about the product?
It can take some time to get it working smoothly when it comes to Collections Email Automation.
What problems is the product solving and how is that benefiting you?
Faster and efficient cash application.
High Energy and informative
What do you like best about the product?
I liked the break out sessions.
I also liked the information about tips and tricks.
I learned about new options that we can potentially incorporate.
I also liked the information about tips and tricks.
I learned about new options that we can potentially incorporate.
What do you dislike about the product?
It would be great to have a point of contact to conult about adding new features
What problems is the product solving and how is that benefiting you?
Auto correspondence
SAP Analyst
What do you like best about the product?
Cash Application and new technologies especially with AI
What do you dislike about the product?
Slow Support; not able to get right answers
What problems is the product solving and how is that benefiting you?
Cash application
Great
What do you like best about the product?
You can see all business units pertaining to one account in order to collect on everything owed
What do you dislike about the product?
Not color coding in the system and we need it
What problems is the product solving and how is that benefiting you?
Collecting all moneys owed across our company
BB HRC
What do you like best about the product?
It is a great tool for managing all of collections in one place.
What do you dislike about the product?
There are several areas that require additional development for a more cohesive collection module.
What problems is the product solving and how is that benefiting you?
Having all of collections flow through one system
Informative
What do you like best about the product?
Customer outreach email box speed of sending pdns
What do you dislike about the product?
Not able to access documents already in HRC
What problems is the product solving and how is that benefiting you?
Sending emails to clients
I use it everyday for cash apps
What do you like best about the product?
I like how user friendly that it is. And that it creates reports from the lists.
What do you dislike about the product?
I dislike that some features stopped working when a new update occurred for our company's HRC
What problems is the product solving and how is that benefiting you?
We are still working with HRC into helping us substring remits with one specific. Revenue stream.
The products that High Radius offers are excellent.
What do you like best about the product?
The ease of use and the helpfulness the programs provide.
What do you dislike about the product?
Sometimes there is a detachment between HR field workers and support.
What problems is the product solving and how is that benefiting you?
Saves time from data entry tasks.
Efficiency in collections
What do you like best about the product?
The user interface is friendly and functional. Analytics are poweful and efficient to use. The ability to schedule reporting is a plus. Our collectors have been able to improve their total output and efficiency over the last year. They can now focus on more value added tasks while improving collection KPIs.
What do you dislike about the product?
We have had some challenges with some of the analytics reports. The challenges are mainly due to our month-end close billing schedule vs when HighRadius takes the period snapshot for some of the KPI reports.
What problems is the product solving and how is that benefiting you?
Collector efficiency and customer coorespondence.
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