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Quick Service and Turnaround
What do you like best about the product?
Best thing about Impersonation Protection is that we are notified immedately if there is even a hint of abnormal access. We know when junk is junk and it protects our users who may not always pay attention to details.
Support is wonderful if I have to call in and they helped with configuration making it a breeze to start.
Support is wonderful if I have to call in and they helped with configuration making it a breeze to start.
What do you dislike about the product?
I have NO complaints about the product or services, top notch!
What problems is the product solving and how is that benefiting you?
It assist us mainly with user error and protection.
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Barracuda Impersonation Protection
What do you like best about the product?
Barracuda Impersonation Protection keeps us informed of possible security issues. Users are the most likey to cause a security issue by allowing harmful actors to access business resources so this protection adds a much needed layer of protection. The portal allows easy use and the setup and integration has been seamless with our Office 365.
What do you dislike about the product?
Some users feel that the protection can be too strict in how it processes the scanning.
What problems is the product solving and how is that benefiting you?
Keeping fraudulant emails from hitting our Office 365 system.
Best protection on the market today
What do you like best about the product?
High detection efficacy and real-time remediation capabilities
What do you dislike about the product?
Occasional false positives but I'll note it's easy to mark them as such
What problems is the product solving and how is that benefiting you?
Instant alerts for account takeovers, detection and auto reponse for phishing e-mails and impersonation protection that sends alerts immediatley.
Excellent job of blocking and filtering threats
What do you like best about the product?
It's a powerful tool for any team, there are a lot features that we were able to leverage. I love the integration of all the products, it provides peace of mind and insight. It's the best solution for large companies.
What do you dislike about the product?
It would be very help´ful if all reporting configuration was under a single interface, their admin system was a bit complicated to understand.
What problems is the product solving and how is that benefiting you?
It allows users to perform analysis and research, the product has a series of integrations with its entire platform. They offer easy-to-use tools to solve any threat, allowing us to take appropriate measures to mitigate risks.
Our Experience using Barracuda Impersonation Protection for Higher Ed
What do you like best about the product?
Barracuda Impersonation Protection has been a great purchase for our university. Previously, our faculty and staff were getting many spoofed emails..........and many of them appearing to come from C level executives, including President and CFO. Even though we mandate training, we still wanted a backup protection.
Since implementing IP, the overwhelming majority of these spoofs get caught and the end user never sees them, other than an email notifaction that Barracuda had intercepted a rouge email.
Since implementing IP, the overwhelming majority of these spoofs get caught and the end user never sees them, other than an email notifaction that Barracuda had intercepted a rouge email.
What do you dislike about the product?
There haven't been a lot of downsides to the platform............other than we have had several false positives. It is a platform that you want to keep a regular check on.
What problems is the product solving and how is that benefiting you?
The spoofed emails to our user base appearing to come from C level execurives...........including the President, CFO, COO, etc.
We were having many of those get delivered before Barracuda, and even some users interacting with those emails.
But we are seeing very little of those get delivered now that we have implemented Barracuda IP.
We were having many of those get delivered before Barracuda, and even some users interacting with those emails.
But we are seeing very little of those get delivered now that we have implemented Barracuda IP.
Works very well and good protection
What do you like best about the product?
it really drills down to which emails are being impersonated , where they are from , what email domain its coming from. It has a easy to use interface and it was very easy to implement. Customer support is outstanding for any issues we had. It easily integrates with our microsoft 365 enviroment and LDAP. We use very much often.
What do you dislike about the product?
Alerts and intelligence. I also find that the information we see is not the same as customer support. it would be nice to see what they see as well.
What problems is the product solving and how is that benefiting you?
its solving the issue where emails come from imposters acting like internal leadership folks at the school and also staps scammers from acting and getting direct deposit info
Keeping us out of the headlines!
What do you like best about the product?
The Spear phishing protection parts of this alone has reduced the amount of time spent tackling email by drastic amounts and I use this every day. Use and administration is easy and the ability to gain information to further investigate the email is great. Support calls to Barracuda are always quickly answered, and has been great. We used support services for integration and it was aq uick and easy implementation.
What do you dislike about the product?
I wish the account takeover parts had better information, however I understand that this is also at the mercy of Microsoft and 365 so it's still much better than what we had previously.
What problems is the product solving and how is that benefiting you?
We previously spent countless hours chasing down messages and purging them manually. This just works and reduced that to a minute fraction of the time (if any) spent doing that work.
Trusted product
What do you like best about the product?
I like the ability to delete messages that had been delivered to mailboxes other than the person who reported the phishing attempt.
What do you dislike about the product?
I'd like more automation abilities, meaning, I'd like it to use more machine learning to prevent the messages from making it into the mailboxes in the first place...
What problems is the product solving and how is that benefiting you?
Increasing amounts of targeted spear phishing attempts.It provides us an avenue for removing messages that made it through our spam filter, as well as preventing future messages from a particular sender.
Generally Good
What do you like best about the product?
- It appears to prevent a good deal of unwanted email from reaching our end users.
- It removes the emails from user inboxes after identifying them as fraudulent.
- It removes the emails from user inboxes after identifying them as fraudulent.
What do you dislike about the product?
- It is named "Impersonation Protection," but as far as I understand it, it also blocks general phishing attempts and scams as well. The name of the service leads one to the inference that it is more limited in scope than it actually is.
- Also, with "Impersonation Protection" in mind, I want to note that it has in times past allowed fraudulent emails through which displayed our president's name, but was from a gmail address or other email domain that was not our own. I would have expected it to do better than that given that it should be able to see the names of people in our company and compare those to emails that pretend to be from people of the same name. I will say that this specific issue has not presented itself particularly recently, so it may have improved over time.
- It does miss some emails that I really feel it ought to be capable of remediating. Things like some fake docusign emails or emails with "attachments" that are really just a picture of an attached file in the email. I think some of these are just using images to get around spam filtering which is an old and well-known technique in my mind.
- I also tend to feel like some of the emails that it blocks should be getting filtered out by the "regular" Barracuda filtering and shouldn't need to be remediated by the Impersonation Protection service specifically. I can't be objective about it however. I just think some of the scam emails for example, should be detectable by the regualr spam filtering.
- The process for reporting missed emails is fine, but I feel like those should be going to an email address that reflects the current product name, rather than the old "Sentinel" name.
- I feel like there ought to be logs available which would show every email that Impersonation Protection has reviewed. I can only see which ones have been remediated.
- It seems like many of the emails that get categorized as "impersonation" are really just spam, scam, or general phishing; not impersonation specifically.
- Also, with "Impersonation Protection" in mind, I want to note that it has in times past allowed fraudulent emails through which displayed our president's name, but was from a gmail address or other email domain that was not our own. I would have expected it to do better than that given that it should be able to see the names of people in our company and compare those to emails that pretend to be from people of the same name. I will say that this specific issue has not presented itself particularly recently, so it may have improved over time.
- It does miss some emails that I really feel it ought to be capable of remediating. Things like some fake docusign emails or emails with "attachments" that are really just a picture of an attached file in the email. I think some of these are just using images to get around spam filtering which is an old and well-known technique in my mind.
- I also tend to feel like some of the emails that it blocks should be getting filtered out by the "regular" Barracuda filtering and shouldn't need to be remediated by the Impersonation Protection service specifically. I can't be objective about it however. I just think some of the scam emails for example, should be detectable by the regualr spam filtering.
- The process for reporting missed emails is fine, but I feel like those should be going to an email address that reflects the current product name, rather than the old "Sentinel" name.
- I feel like there ought to be logs available which would show every email that Impersonation Protection has reviewed. I can only see which ones have been remediated.
- It seems like many of the emails that get categorized as "impersonation" are really just spam, scam, or general phishing; not impersonation specifically.
What problems is the product solving and how is that benefiting you?
It remediates emails that the regular Barracuda spam filtering service missed, including phishing emails and scams.
Basically stopped impersonation emails
What do you like best about the product?
As a school district we were receiving many impersonation emails a month. users could not tell the difference sometimes. After we signed up for barracuda Impersonation Protection it pretty much stopped. Once and a while an email gets through but it's not a very good impersonation and users can tell the difference.
What do you dislike about the product?
There is not anything dislike about it. I really like barracuda products.
What problems is the product solving and how is that benefiting you?
Stopping the phishing emails in which users were providing information like phone numbers, user names and passwords.
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