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An admin-friendly jack-of-all-trades CCaaS
What do you like best about the product?
Talkdesk is supremely customizable, both with native features and with APIs. Most everything is built from the customer perspective with low or no code. There are many OOTB integrations available with major partners like Salesforce/Slack, and it's incredibly easy to set up an OAuth client or new custom integration with pretty much any other platform.
Our agents and supervisors love having access to live dashboards. They can customize what information is relevant to them and it helps them be more independent with their schedules.
Support and our CSM/TAM understand our feature requests, tie them to use cases with their other customers, and advocate for those features internally. We've seen several of our ideas released during our partnership.
Our agents and supervisors love having access to live dashboards. They can customize what information is relevant to them and it helps them be more independent with their schedules.
Support and our CSM/TAM understand our feature requests, tie them to use cases with their other customers, and advocate for those features internally. We've seen several of our ideas released during our partnership.
What do you dislike about the product?
The level of possible customization can also make it difficult for Talkdesk Support to triage any unwanted behaviors. They have to dig through everything we've built that is specific to our environment and we often take more time explaining how things work than we do finding a fix.
Talkdesk is a jack-of-all-trades, master of none. Many AI-related features seem like they were groundbreaking when first launched, but they may be starting to fall behind specialized vendors in terms of feature quality or stability.
Talkdesk is a jack-of-all-trades, master of none. Many AI-related features seem like they were groundbreaking when first launched, but they may be starting to fall behind specialized vendors in terms of feature quality or stability.
What problems is the product solving and how is that benefiting you?
Talkdesk has started to market themselves as an AI company moreso than a CCaaS. Some of the AI features we've seen and some we've heard are coming down the pipeline will help everyone in our contact center be more efficient - from agents, to supervisors, to QA to admins, etc.
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Connecting world.
What do you like best about the product?
Talk desk is best for its friendly interface.
What do you dislike about the product?
Sometimes, I won't work on high latency.
What problems is the product solving and how is that benefiting you?
A talkdesk is the primary way of communication if the person is living on the other end of the world.
Best call center software though
What do you like best about the product?
TalkDesk is our call center software. We use it on a daily basis. Great agent experience! Its very easy to train agents on TalkDesk - the features are straightforward. As a manager, it's the best way to see the day to day operations on TalkDesk dashboard feature. Talkdesk allows us to make sure that our agents deliver world-class customer support - keeping them accountable by setting SLAs and making sure our agents are meeting them. TalkDesk talks to our other CRM, logistics software as well.
What do you dislike about the product?
Reporting is kinda hard. It keeps crashing when we'd pull out a report with huge amount of data.
What problems is the product solving and how is that benefiting you?
Giving callers the flexibility to tell us what they need support with. Ease of using a call center with a big team.
Effectient and userfriendly
What do you like best about the product?
The Talkdesk is very easy to use and and very quick in response
What do you dislike about the product?
Talkdesk is likely to experience technical issues
What problems is the product solving and how is that benefiting you?
Talkdesk is likely to experience some technical issues , making it a bit difficult to complete our talks as a business but it is not consistence
An easy to use & train on multifaceted tool
What do you like best about the product?
Our agents use TalkDesk throughout their entire shift. It's user friendly, making it easy for agents to learn and utiilze. It has many different options for application, for both the agent and administration sides. Agents are able to look up and listen to their past calls if needed, Administrastion can do call evaluation with customizoable evaluations to fit the company's needs. The Co-Pilot feature is extremely helpful to agents, and the Interaction Analytics open the door to Administration for tracking the moods of calls, and custom reporting options allow us to run our reports smoothly. Talkdesk Support itself is also very helpful and communicative.
What do you dislike about the product?
Reporting for some of the newer features is limited, but they've said they're looking into expanding on that. If the internet is slow or the services are down then TalkDesk Live will be the first thing to show inaccuracies. A simple reboot can often remedy this., but can be inconvenient.
What problems is the product solving and how is that benefiting you?
Expanding on reporting for Interaction Analytics and Mood Insights. We're hoping to be able to track Mood Sights and the transitions more efficiently.
It is easy to use
What do you like best about the product?
You can dial right away. It can call worldwide. We use it 8 hours daily.
What do you dislike about the product?
Under Interaction Analytics. When using the search option. Sometimes names were misspelled. Using the feature Interaction ID under Search.
What problems is the product solving and how is that benefiting you?
The ease of dialing plus calls are recorded. Sometimes it would give you the caller ID.
Hardcore Unified Contact Center
What do you like best about the product?
What a beautiful, full featured product. The title might imply a complex, hard to use or manage call center. But 30+ years of implementing, managing and using other products in the industry versus this product, shows me what inovation is all about.
Everything from media flow design, ease of implementation, administration to even agent use, is taken to the next level. And welcome AI driven context and other gound breaking features, including the Ease of Integration to your favorite CRM and other 3rd party products!
And I haven't mentioned customizable Dashboards and many, many reports that we frequency use. We have seen our Customer Support KPI's rocket as we encounter happy customers.
Everything from media flow design, ease of implementation, administration to even agent use, is taken to the next level. And welcome AI driven context and other gound breaking features, including the Ease of Integration to your favorite CRM and other 3rd party products!
And I haven't mentioned customizable Dashboards and many, many reports that we frequency use. We have seen our Customer Support KPI's rocket as we encounter happy customers.
What do you dislike about the product?
The only con that comes to mind is a cradle to grave report.
What problems is the product solving and how is that benefiting you?
Our Talkdesk experience has been enhanced, using the SNOW contact lookup integration.
We also implemented Queue CallBack which allows a caller to hangup without loosing their place in the queue.
We also implemented Queue CallBack which allows a caller to hangup without loosing their place in the queue.
Customizable packages & features! Easy.
What do you like best about the product?
This group is highly professional, dependable, and knowledgeable.
What do you dislike about the product?
I have had a wonderful experience working with Talkdesk.
What problems is the product solving and how is that benefiting you?
Omni-Channel voice, chat, SMS, and email support for our organization
Flexible platform that's easy to use
What do you like best about the product?
Very easy to set up and train agents on. Can be used through browser or app.
What do you dislike about the product?
Nothing so far. I haven't used this platform previously but it was easy to learn.
What problems is the product solving and how is that benefiting you?
Being able to address customer issues quickly and easily.
Most reliable platform!!
What do you like best about the product?
I have been using talk desk very frequently whenever it comes to best customer service provider I think talkdesk is the most valuable platform to rely on. It has really enhanced it's customer service, I love how efficiently and quickly they are handling things and providing the best service that is possible
What do you dislike about the product?
Everything is perfect as far but I really don't like at times which shows all lines are busy and service provider is not available, it really creates hustle for me, apart from this it's a good service provider, I would highly recommend talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk has really improved and is doing great work in speed most of the times my whatever problems are there are solved in minutes
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