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Robust, maybe even a bit too much so.
What do you like best about the product?
It is a beefy software with a lot of possibilities. The customization is great with the interface and the alerts can be sent to emails/mobile phones etc. The integrated search and Asset explorer saves a lot of time and you can get real-time statuses from remote interfaces.
What do you dislike about the product?
There is a bit of a learning curve before you completely understand everything you can do with the software. It's a bit more expensive than I would prefer, but it's not deal breaking cause the software is good.
What problems is the product solving and how is that benefiting you?
Receiving timely alerts when something in one of the data centers fails. Can't include a screenshot cause I'm doing this survey from home and you need to be on the VPN to log into the software.
Recommendations to others considering the product:
Use the free trial that they offer on their website to determine whether it's a good fit for your team or not.
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Great, but others can do more
What do you like best about the product?
I really enjoyed using Pingdom, but our needs grew- and we've now made efforts to implement other tools.
What do you dislike about the product?
We've done some digging, and we've found that we can merge about 3 tools into one- and reduce our monthly spend by quite a bit.
What problems is the product solving and how is that benefiting you?
We've found it to be an amazing tool to encourage our customers to utilize more products and solutions within our own offering.
Recommendations to others considering the product:
We've come to realize that Ppingdom is a great tool to start with, accelerating growth pushes us to gain more data/security/monitoring across our stacks- so a migration to another tool will soon ensue.
SolarWinds SAM
What do you like best about the product?
SAM has been most helpful for us to monitor all server and applications that we need monitored. Its allowed us to create customized alerts and have all our alerts go directly to the parties that need to be involved.
What do you dislike about the product?
Our only dislike is that some of the alerting configurations were not very intuitive at first.
What problems is the product solving and how is that benefiting you?
Like mentioned before, we are able to notify the exact parties that need notified so that issues can be worked on in real time.
Excellent for monitoring device resources and up/down status of network servers and deivces
What do you like best about the product?
It is easy to configure new devices. It monitors almost all aspects of the server from CPU utilization to free space on storage devices. Even just simple notifications if you servers are responding to network traffic or not.
What do you dislike about the product?
Sometimes it can be a bit slow on parsing through the data it collects, especially if you not looking for errors, but informational items.
What problems is the product solving and how is that benefiting you?
We monitor all our physical servers and storage devices We send out email notifications to our servers support team if there are any failed hardware or if servers are reporting down. Is has made getting a head start on server repair a lot more efficient and helps keep all the techs in the loop and on the same page.
Recommendations to others considering the product:
If you want to get a handle on your servers and how they are running on the network, this software does it easily and effciently.
Accurate data and customizable
What do you like best about the product?
This platform monitors and reports on your network environment with real-time data points and is very customizable. The user community forum is one of the best around.
What do you dislike about the product?
Once you show interest in this product the sales team can be a bit overwhelming with follow up emails and calls.
What problems is the product solving and how is that benefiting you?
We are monitoring the entire wired network for uptime, throughput and latency
Solarwinds SAM - for monitoring applications and servers
What do you like best about the product?
Solarwinds SAM allows you to monitor servers or specific interface on a server (HDD, RAM, CPU Utilization), and applications. Custom templates are available within the application and more can be downloaded from the Solarwinds Community, and yet user can create their own templates. Monitoring is pretty comprehensive and accurate. User can setup dashboards on what they would prefer to monitor.
What do you dislike about the product?
Solarwinds SAM has a learning curve, which probably all such tools have. In addition, we ran into several problems, such as slow response time, interface not responding, events emails not getting triggered. Another thing to dislike is how hard it is to give correct and restricted to other users (not admins). It would be helpful if there were some template dashboards readily available in SAM.
What problems is the product solving and how is that benefiting you?
Solarwinds SAM is primarily used in our company for immediate notification of any issues with Servers or the applications running on those servers.
Recommendations to others considering the product:
SolarWinds SAM has a learning curve, but once you get over it, it is awesome. The SolarWinds Community support is great as well.
Experience from integration
What do you like best about the product?
Integration capabilities with ServiceNow is good
What do you dislike about the product?
No major observable issues seen. Some of the customers concerned about pricing
What problems is the product solving and how is that benefiting you?
To pin point network issues in organizations
Managing Network Alerts and issues
What do you like best about the product?
Our teams like having one place to go to manage alerts and performance monitoring, especially as using text or email alerts tend to just get lost as noise.
What do you dislike about the product?
We have had no issues thus far; we are still working on adjusting the alert thresholds to be sure we have the things that are important to us.
What problems is the product solving and how is that benefiting you?
Having one place to go to see and resolve issues; we no longer text or email issues/alerts to our agents, keeping those channels open for more important things. Right now we are only using it in sub-production, tweaking it for the alerts to fit our needs.
Slick.
What do you like best about the product?
I like the built in integrations to send information both directions, allowing end users to get all the information they need in 1 spot.
What do you dislike about the product?
Each alert needed to be set up individually, it would be great if there was a machine learning option.
What problems is the product solving and how is that benefiting you?
Visualization and quick resolution to outages, in some cases before they are even noticed by the end users.
Useful application for integrating SolarWinds with ServiceNow
What do you like best about the product?
Ease of use, to set up and get running quickly.
What do you dislike about the product?
There have been no issues so far with the application.
What problems is the product solving and how is that benefiting you?
Ability to create alerts based on issues monitored by application
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