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solar winds integration review
What do you like best about the product?
it was easy to configure and get it going with little config
What do you dislike about the product?
does not support domain seperation and limited in features. does not support cmdb sync
What problems is the product solving and how is that benefiting you?
aggregate events in snow. create and acklowledge incidents in SNOW
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Global Monitor Connector
What do you like best about the product?
Ability to capture information and have a single pane of glass view along with other devices
What do you dislike about the product?
Nothing at this point has been uncovered to not like
What problems is the product solving and how is that benefiting you?
Number of devices used globally needed to have monitoring on performance
Solarwinds integrations is Amazingg!
What do you like best about the product?
SolarWinds Network Performance is easy to setup.
What do you dislike about the product?
not able to add custom fields to the alert
What problems is the product solving and how is that benefiting you?
We are using it for incident ticket creation.
SolarWinds
What do you like best about the product?
Utilization metrics and network monitoring
What do you dislike about the product?
I don't like the lack of flexibility in reporting capabilities
What problems is the product solving and how is that benefiting you?
We've learned more about equipment utilization
Easy to use
What do you like best about the product?
Solarwinds provides us with the most accurate data real time and creates the incidents the moment it detetcts something is not working.
What do you dislike about the product?
We wish that once it opened all the tickets when a system went down, it would also close them once it detected the systems were up, or if it would add comments or notes to say it has resolved, or lower the priority,
What problems is the product solving and how is that benefiting you?
The proper noc teams get notified when something goes down and that improves the resolution time.
Solarwinds
What do you like best about the product?
Solarwinds gives us a modern, more functional tool for monitoring our network devices
What do you dislike about the product?
There was nothing in particular that I disliked
What problems is the product solving and how is that benefiting you?
We have increased our visibility into our network infrastructure
Does exactly what it says. Works well.
What do you like best about the product?
Easy to install and configure. We got it up and running to automatically create incidents in a few minutes.
What do you dislike about the product?
So far we have only been able to use it to interact with the Incident table. I would like to see more options.
What problems is the product solving and how is that benefiting you?
Service Desk needed the ability to quickly receive outage details and router info. This app lets that happen
Excellence ServiceNOW integration
What do you like best about the product?
Get reports, alerts and history on network outage issues
What do you dislike about the product?
Wish there was the ability to flag the incidents for flapping, so it would group the incidents together
What problems is the product solving and how is that benefiting you?
Solarwinds is how we monitor our routers, switches and servers for their network connectivity. We have gotten a much bigger understanding as to when issues on the network have arose.
remarkable product
What do you like best about the product?
I love the geolocation the app can give to allow us to view where the issues are in real time
What do you dislike about the product?
The popularity of he product has declined in recent years
What problems is the product solving and how is that benefiting you?
We can see where the network issues are, we can move to fix any concerns before they cause customer impacts
Good way of tracking alerts for our systems
What do you like best about the product?
It is a great way to trigger incidents in case of issues with our systems, bypassing dozen of e-mail notifications which may get ignored.
What do you dislike about the product?
The setting up each alert can be a long process, some trial an error especially if it is not done so frequently. The form could be a bit more intuitive
What problems is the product solving and how is that benefiting you?
Server and Network downtime and automated ticket creation to alert teams to take action
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