What do you like best about the product?

The integration of the platforms was an arduous process since we have various platforms and there are many related processes that are carried out from digital platforms, Morpheus has allowed us to optimize response times to requests and reduce costs by considerably reducing intermediaries and the redundant procedures, the benefits we have obtained have been clearly noticeable, in addition to improving the experience of our users, the number of daily requests has been increased, as well as the automation of many processes.

What do you dislike about the product?

Morpheus is a very complete platform, but it is highly complex, so an adaptation process is necessary, so the learning curve can be a bit long if you do not have the basic knowledge for its operation, the creation of an infrastructure turns out to be a complex process and takes its time, so it would be ideal to simplify it and make it more fluid.

What problems is the product solving and how is that benefiting you?

Many of our departments had delays in response times, due to the high degree of requests received daily and the little staff willing to attend to them, the information traveled through a large number of hands, which delayed the process, in addition to making it more expensive, with Morpheus We managed to automate many of those processes and unify cloud platforms, managing to improve response times