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Love the API's
What do you like best about the product?
I love how we can quickly integrate with all of their API's simply and easily.
What do you dislike about the product?
Some of the standard functionalities have left the custom API, not so custom.
What problems is the product solving and how is that benefiting you?
We're solving all of our subscription and product configuration management with Zuora
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Good integration points
What do you like best about the product?
Super complete api, been working with the soap and looking forward to working with rest.
What do you dislike about the product?
Not a lot, the soap api docs are old, looks to be better in the rest api world.
What problems is the product solving and how is that benefiting you?
Subscription/Invoice/Payment management.
Great for our subscription-based SaaS business!
What do you like best about the product?
Zuora is user friendly and has a great user interface. It's great for managing subscriptions and integrates seamlessly with Salesforce quotes.
What do you dislike about the product?
Reporting is ok, but the fact that various fields reside in various data sources and cannot be combined is a hinderance. Also, subscription amendments can only be done one-by-one, which will hopefully change with their new Zuora Orders tool.
What problems is the product solving and how is that benefiting you?
Quick and easy revenue recognition and invoicing.
Integrity of numbers
What do you like best about the product?
Zuora has added integrity to our numbers. We were deep in spreadsheets that allowed for too many errors and risk of errors.
What do you dislike about the product?
The reporting. But hopeful for some upgrades that will make things smoother.
What problems is the product solving and how is that benefiting you?
Billing and Rev Rec
Revenue Manager
What do you like best about the product?
The partnership with RevPro and the implementation team.
What do you dislike about the product?
our partnership with RevPro has been fantasic. However, there are many clicks needed to navigate through the system.
What problems is the product solving and how is that benefiting you?
Assistance with ASC 606 implentation and multiple element arrangements.
Thought Leadership and leading products
What do you like best about the product?
Zuoras strength comes in their passion and belief in a changing market. How they enable companies from technology to business process and their committment to the collective communities success is their most impactful differntiator
What do you dislike about the product?
Continued build out of Zuora insights, and ablity to scale fast for complex enterprises
What problems is the product solving and how is that benefiting you?
Transforming a historically on premise perpetual business to a modern subscription business
Easy to Use
What do you like best about the product?
It's simple and easy to use. You don't need to know accounting to understand it.
What do you dislike about the product?
Can not put complex query in Data Source. You can use Reports for more complex query, but it's as easy to use.
What problems is the product solving and how is that benefiting you?
I am an integration developer. I like the reference documentation provided for API. It's easy to understand.
Powerful tool, but not necessarily "plug and play"
What do you like best about the product?
Out of the box, Zuora offers a large feature set with a lot of functionality. Based on your specific requirements, you may or may not be able to use it out of the box -- or more likely, you may need to make customizations to the software, process, or your way of doing business.
What do you dislike about the product?
The training and technical documentation are better than most software providers I've used before; however, there are too many things that are not well-explained (or even explained a lot), that can result in frustration in implementation.
What problems is the product solving and how is that benefiting you?
We are using Zuora CPQ to standardize our Quoting process and sync the new billing information to Zuora. We are using Zuora to invoice customers and manage their subscriptions.
Zuora
What do you like best about the product?
Exceptional customer support, very responsive and customer focused
What do you dislike about the product?
API transition to REST generates significant additional work for long time customers without a corresponding improvement in functionality. In some cases features are lacking.
What problems is the product solving and how is that benefiting you?
Transforming business model from hardware focused to subscription software model
Poor ETAs from Support team, Reporting is not robust
What do you like best about the product?
- it can handle linking of invoices
- GAAP compliant
- GAAP compliant
What do you dislike about the product?
Poor ETAs from Support team.
Reporting is not robust, hard to customize the reports
it takes 5 mins or so just to pull an invoice
Reporting is not robust, hard to customize the reports
it takes 5 mins or so just to pull an invoice
What problems is the product solving and how is that benefiting you?
GAAP compliance
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