Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Wonderfully Integrates with salesforce
What do you like best about the product?
The integration with salesforce is very robust and allowed our organization to fit zuora to our specific needs. The implementation team did a wonderful job of setting us up for success and even though we had unique requirements they offered workable solutions.
What do you dislike about the product?
It takes training across your organization, which is expected, but there are quite a few places where users can mess up billing. I suggest sending each user through the Zuora university which I hear they are upgrading soon.
What problems is the product solving and how is that benefiting you?
We are a subscription business but did not have good visibility into our billing. Now we have great reporting and can quickly build reports in salesforce. Especially useful is being able to track discounts our sales reps are giving and the impact on revenue.
Recommendations to others considering the product:
Having your own developers is a great idea since the API connection is very powerful, you can customize it to almost any degree.
- Leave a Comment |
- Mark review as helpful
Falling in love with Zuora....
What do you like best about the product?
I love the clean, simple design of the Zuora UI. From the first time I logged in, I felt like I was home. It has been simple to learn and simple to teach my team.
What do you dislike about the product?
Reporting in Zuora is not the most user friendly to pick up. Knowing which data sources will yield the right results is not always easy and reporting can be cumbersome at times. Also, not being able to view full results without downloading can slow the process down as well.
What problems is the product solving and how is that benefiting you?
Zuora has integrated well with our existing Salesforce platform. Also, in our old sytem, we had "orphan payments" that could not be matched up to customers. Zuora's subscription/invoicing capabilities have solved that!
Recommendations to others considering the product:
Make sure to have a solid product catalog before you begin! It is the backbone of everything!
Zuora is a great product once you are able to learn the system
What do you like best about the product?
What i like best about Zuora is the fact that it is pretty intuitive and it streamlined a lot of our billing and payment processes
What do you dislike about the product?
I dislike some of the reports in Zuora - we are having to customize a lot of reports. And there is also not a general search option. You have to go to each section in order to search for transactions
What problems is the product solving and how is that benefiting you?
Business problems that we are having are just setting everything up and determining new business processes that we need. The benefits are still becoming recognized as we learn the system. A lot of our manual AR processes are becoming more efficient.
Ease of Use and Functionality
What do you like best about the product?
We just recently implemented Zuora. With an accelerated implementation strategy, we were able to partner with them and get it up and running with minimal interruption to the fiedl
What do you dislike about the product?
Need the ability to have more than one AR GL to interface with different types of AR
What problems is the product solving and how is that benefiting you?
Linking with salesforce -
A good cloud based billing & subscription service
What do you like best about the product?
Scalable and flexible, and enables teams to work together well. The linked entities are easy to navigate and it supports multiple windows well.
What do you dislike about the product?
Limited data export can make linking different data set difficult. The search is good for records, but could be better. The breadcrumbs to go back to the previous screen could be better implemented and more obvious.
What problems is the product solving and how is that benefiting you?
Keeping customers as paying customers, and tracking emails sent to customers for billing purposes.
Improved over the years!
What do you like best about the product?
Real-time visibility into earned and deferred revenue schedules.
What do you dislike about the product?
Reporting can be difficult to pull and hard to find what you need.
What problems is the product solving and how is that benefiting you?
Zuora has helped us streamline and automate our revenue recognition process.
Powerful but Complicated
What do you like best about the product?
Chances are, Zuora can do what you're wanting to get done in regards to subscription management and billing.
What do you dislike about the product?
It's complicated to set up and if you don't get it set up right from the beginning it can be difficult to come back from.
What problems is the product solving and how is that benefiting you?
We use Zuora to track our product subscriptions as well as keep track of payment info.
The only billing platform that met all of our requirements
What do you like best about the product?
Is very customizable and allowed us to configure the platform to support all of our unique subscription rate plans.
What do you dislike about the product?
The portal user interface can be a bit slow and there is a fair learning curve for new customer support reps to learn the system.
What problems is the product solving and how is that benefiting you?
We have a pretty complicated product catalog for our core software subscriptions and add-on products. We needed a platform that would support all of our use cases.
Great platform for Scaling Your Business
What do you like best about the product?
Coming from legacy billing systems, Zuora increased our ability to scale tremendously. We've optimized our processes and are able to automate in a way we never could before (automated bill/payment runs, upload transaction functionality) .
What do you dislike about the product?
While Zuora is growing quickly, just as we are, the customer support we've received (post go-live) could be improved. We've already had a number of CSMs, and we aren't sure where to turn when we have questions.
What problems is the product solving and how is that benefiting you?
Integration for automated invoicing and credit card payments, removing the need for manual processing.
Sophisticated billing platform to scale growing Saas businesses
What do you like best about the product?
Zuora provides my business and I the flexibility we need to make pricing and product changes on the fly. The object architecture allows us to customize and configure the platform the way we run our business.
What do you dislike about the product?
The complexity is a blessing and a curse. The learning curve is a bit steep. But once you're in, the possibilities are endless. I compare it to a CRM. A good CRM isn't easy to set up. However, once you understand the ins and outs and configure it to meet your needs, you're able to move at a much faster pace.
What problems is the product solving and how is that benefiting you?
We launched self-serve usage based pricing for our software offering. Additionally, we have an Enterprise Sales team that sells "unlimited" access to our products. Zuora allows us to customize their system to support both pricing models simultaneously.
Recommendations to others considering the product:
As mentioned above, Zuora is complex to set up. However, once you're up and running, you're able to accelerate your business and not waste engineering resource on billing (and instead use those resources on your business). If you have a really simple billing / business model, then Zuora isn't for you. However, if you have a somewhat complex business model, or if you want flexibility to grow and adapt with you business, Zuora is a fantastic fit.
showing 241 - 250