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Santander Experience: May the "Digital Force" be with you
What do you like best about the product?
3 questions to respond that:
How were our beginnings in this disruptive technology?:
We started our journey at the end of 2017 with a process discovery in the T&O BackOffice area. We selected 15 of them that had repetitive, high-volume tasks based on business rules, to pilot and understand this new way of digital work.
How did you select the software?
Leveraged on the good practices of Blue Prism, the pioneer company in enterprise-level RPA technology, we implemented this technology and prepared the Infrastructure of previous and productive environments in virtual Servers, projecting immediate growth, which would add more processes as our work progressed. discovery and we add opportunities. (Security, Robustness and Scalability)
What was the initial objective when implementing RPA?
Adding digital workers is not only reducing and making efficiency in FTE (Full Time Employee), it is about putting together solutions to repetitive tasks, with high volumes, based on business rules that allow selecting those tasks of greater value, so that they are carried out by people, allowing us to re-discover new profiles, empowering and developing our people.
How were our beginnings in this disruptive technology?:
We started our journey at the end of 2017 with a process discovery in the T&O BackOffice area. We selected 15 of them that had repetitive, high-volume tasks based on business rules, to pilot and understand this new way of digital work.
How did you select the software?
Leveraged on the good practices of Blue Prism, the pioneer company in enterprise-level RPA technology, we implemented this technology and prepared the Infrastructure of previous and productive environments in virtual Servers, projecting immediate growth, which would add more processes as our work progressed. discovery and we add opportunities. (Security, Robustness and Scalability)
What was the initial objective when implementing RPA?
Adding digital workers is not only reducing and making efficiency in FTE (Full Time Employee), it is about putting together solutions to repetitive tasks, with high volumes, based on business rules that allow selecting those tasks of greater value, so that they are carried out by people, allowing us to re-discover new profiles, empowering and developing our people.
What do you dislike about the product?
Some improvements that can be added and embedded in this product:
Improve OCR - and incorporate ICR, as it evolves they should provide this from the application without combining other licenses from other products
View of the transactions that are being worked on in the Queue to give visibility to the users of that process (not a full view of all the processes)
Add functionality and constantly update with improvements to offer the best that can be done in automation
Improve OCR - and incorporate ICR, as it evolves they should provide this from the application without combining other licenses from other products
View of the transactions that are being worked on in the Queue to give visibility to the users of that process (not a full view of all the processes)
Add functionality and constantly update with improvements to offer the best that can be done in automation
What problems is the product solving and how is that benefiting you?
Reaching the degree of maturity in the management of this technology, during the pandemic, we were able to assist our clients with Digital Force, offer robust solutions in a short time and improve processes for both external and internal clients.
Our solutions allowed us to deliver in record time and exceed processing expectations for all areas. We avoided risks, and breaches and were able to solve all regulations without affecting the bank's operations. We digitize our own Onboarding to speed up the process from 6 weeks to 48 hours.
Our solutions allowed us to deliver in record time and exceed processing expectations for all areas. We avoided risks, and breaches and were able to solve all regulations without affecting the bank's operations. We digitize our own Onboarding to speed up the process from 6 weeks to 48 hours.
Recommendations to others considering the product:
A review of what they call the Plus package since what they offer increases the price of ALL the licenses purchased.
That plus should be applied to partners so that they provide support to customers, it is more effective for them to provide assistance while being close to their customers than a person who belongs to Bp and is on the other side of the world.
Annual review of the Partners, as a client I would like to see how they are trained to be able to select them properly The success of this product is to teach clients how it works And we noticed that some partners above all the largest ones only sell licenses and do not take care of their Clients.
After changing partners I could see this difference and in the forums that I participate I see that this problem is present, they fill them with hyper-expensive licenses and go straight to failure. check this out, 1 well-used license speaks better than thousands in disuse. better quality than better quantity.
That plus should be applied to partners so that they provide support to customers, it is more effective for them to provide assistance while being close to their customers than a person who belongs to Bp and is on the other side of the world.
Annual review of the Partners, as a client I would like to see how they are trained to be able to select them properly The success of this product is to teach clients how it works And we noticed that some partners above all the largest ones only sell licenses and do not take care of their Clients.
After changing partners I could see this difference and in the forums that I participate I see that this problem is present, they fill them with hyper-expensive licenses and go straight to failure. check this out, 1 well-used license speaks better than thousands in disuse. better quality than better quantity.
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RPA intelligent automation tool
What do you like best about the product?
Low code stable RPA product and easy to manage the business transactions and dashboard visibility to management
What do you dislike about the product?
License cost and support restrictions associated with License
What problems is the product solving and how is that benefiting you?
Its supports HR, Finance, Products, Quality, Sales related process automation
Recommendations to others considering the product:
Low code RPA tools is good to consider comparing other peers
Nice and easy
What do you like best about the product?
the different possibilities it gives to spy element and interact with different application
What do you dislike about the product?
Studio tab was difficult to interact before the new version
What problems is the product solving and how is that benefiting you?
Automating principal banking services, reducing the time of execution and giving the client more time for other opportunity
user friendly tool, easy to develop new skills, indispensable when you start using it
What do you like best about the product?
I'm not a technical developer, but it's very easy to understand the different capabilities
What do you dislike about the product?
Sometimes the tool is not so much respondent
What problems is the product solving and how is that benefiting you?
i don'have to do manual and repetitive task and my benefits are related to having much more time for other activities
A brief experience in a new world
What do you like best about the product?
I begin using BluePrism in my first experience in Deloitte, I really liked the fact that it was pretty easy to understand and implement any easy idea that would come to our mind, although it was difficult to make an optimal process.
What do you dislike about the product?
I think that the main downside of the blueprism is the difficulty to use any kind of analysis which is not the standard one.
I found myself trying to use different methodologies whenever it was difficult to study a dropdownlist or a button, and everything would goes down
I found myself trying to use different methodologies whenever it was difficult to study a dropdownlist or a button, and everything would goes down
What problems is the product solving and how is that benefiting you?
I am trying to solve some analytical problem which at this time are solved by user manually. The main benefits are making process that reduce the time to work for every user
Recommendations to others considering the product:
Starting with an easy idea and implementing while studying
Blue Prism
What do you like best about the product?
Flexibility of the platorm and availability of a developers' community supporting everyday activities
What do you dislike about the product?
Old-fashioned traditional Graphic User Interface
What problems is the product solving and how is that benefiting you?
Repetitive and low value-added activities' automation aiming at supporting business processes.
Awesome tool for RPA
What do you like best about the product?
What I like the best:
1) It's easy to understand the flow of the RPA created by another developer
2) It's compatible with all kinds of application that needs to be automated
3) You can integrate all kinds of AI, API, OCR tools, etc. into the solution.
1) It's easy to understand the flow of the RPA created by another developer
2) It's compatible with all kinds of application that needs to be automated
3) You can integrate all kinds of AI, API, OCR tools, etc. into the solution.
What do you dislike about the product?
What I dislike:
1) In the control room, there is no search feature to search for the processes you want to run or to find the resource PC that you want. This is irritating in an enterprise situation when there are a massive number of processes to keep track of.
1) In the control room, there is no search feature to search for the processes you want to run or to find the resource PC that you want. This is irritating in an enterprise situation when there are a massive number of processes to keep track of.
What problems is the product solving and how is that benefiting you?
We have solved many problems within the BFSI sector, some examples being Invoice Processing, Workflow automation, Mainframe automation, Payroll automation, Billing automation, etc.
Recommendations to others considering the product:
My advice for working with Blue Prism or any other RPA tool is to have a basic knowledge and understanding of computer programming. It does not matter if a tool says it is low code, low code still means some code is required, besides which the basic concepts of programming are universal.
RPA for Business and E2E automation
What do you like best about the product?
I have been working with BluePrism for years and I can easily say that is a reliable tool developed by a very capable and talented team. The tool is suited for all the company processes automation needs, the only limits are ideas and budget. As a team, we appreciated the low code development and way process workflows are easily created and compared with our analysis.
What do you dislike about the product?
sometimes having an on-line control room would have been a plus, however in V7 is going to be implemented a new control room distributed on the internet for different users (e.g. IT; business)
What problems is the product solving and how is that benefiting you?
we have realized more than 200 automated processes acroos several financial service players achieving very high ROI in short periods, typically 4-6 months depending on the complexity of the automation
Technical Lead
What do you like best about the product?
Open ended and coustom features.
➢ Data Strategy/Migration & Customer Analytics and Reporting roadmaps
➢ Data Strategy/Migration & Customer Analytics and Reporting roadmaps
What do you dislike about the product?
➢ Business intelligence, data architecture including data engineering and transformation of Big Data
What problems is the product solving and how is that benefiting you?
Performances
Recommendations to others considering the product:
Yes
Leading Tool in the market
What do you like best about the product?
Division like object-oriented programming i.e. Process layer, Object layer & application modeler. And the connection with other third-party tools.
What do you dislike about the product?
Need more videos on the installation of versions 6 & 7
What problems is the product solving and how is that benefiting you?
I had automated most of the processes in Account payable, Invoice processing & many more. It has saved clients lots of manual work with a great ROI.
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