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JumpCloud

JumpCloud, Inc. | 1

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External reviews

3,096 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Anatolio G.

Our team is secure on all devices, protecting our data and communication at all times

  • April 15, 2025
  • Review provided by G2

What do you like best about the product?
For me though, JumpCloud is at its best when it comes to security and compliance on a proactive front. Security settings like MFA that would prevent unauthorized access and data breaches can be enforced against multiple devices and applications. In addition, managing users is not the only thing JumpCloud does as we can see which devices are connected to the network and keep a secure, compliant environment in place without any holes in the cracks.
What do you dislike about the product?
I’ve also run into an issue with JumpCloud in that sometimes the syncing with legacy systems is not happening. On the surface, it will work with most modern tools but sometimes older systems are less easy to connect up and could take a little more time in the setup process. Moreover, support in troubleshooting sometimes reaches as slow as that, so we have not been able to tackle some of the issues quickly. These have caused some downtime (not completely) for brief periods.
What problems is the product solving and how is that benefiting you?
Security and how we deal with user access have improved significantly with JumpCloud. Previously, it was a major problem to track user activity across multiple devices and apps, and now it’s solved this issue. This allowed us to mitigate the risk of breaches by enforcing the use of strong passwords and MFA and simplify IT administration. The IT crew now has more time to focus on strategic work rather than reset passwords. In the end, it has made user management more secure and less time consuming.


    Aude L.

JumpCloud is a worthwhile tool for easy-to-use IT systems management

  • April 09, 2025
  • Review verified by G2

What do you like best about the product?
I love that it can be configured to manage passwords and complete user management, and its service works well because it is extremely secure as it supports multiple authentication methods.
What do you dislike about the product?
Since Ive been using it Ive encountered some problems but so far they are not serious.
What problems is the product solving and how is that benefiting you?
This software is incredibly good at simplifying account and indentity management, access and device management in one place, and solving multiple problems at once.


    Nabil M.

Identify management that simplifies all user management work

  • April 07, 2025
  • Review verified by G2

What do you like best about the product?
I like JumpCloud because it offers us a single user directory and the execution of scripts on different servers. It is also very cost effective and easy to use. It gives us a lot of peace of mind and it really works great.
What do you dislike about the product?
Nothing to say here. Everything has been great with JumpCloud.
What problems is the product solving and how is that benefiting you?
We do many thing with JumpCloud, such as easily synchronizing users, applying passwords, and managing identities and access, all in one place, and solving many problems by providing access to users who need it for their jobs.


    Yafit H.

Incredible

  • April 07, 2025
  • Review verified by G2

What do you like best about the product?
Technical support very usefull and quick response
What do you dislike about the product?
a more description on policy management.
What problems is the product solving and how is that benefiting you?
Managed all devices in one place


    Marketing and Advertising

I think perfect for tool for device management

  • April 05, 2025
  • Review verified by G2

What do you like best about the product?
The best thing we like is how easy it makes managing devices, especially in a remote or hybrid work environment.
What do you dislike about the product?
Initial setup and configuration can be a bit overwhelming
What problems is the product solving and how is that benefiting you?
With the help of this software, solved the headache of managing users and devices across the different different platforms.


    Dale I.

Great directory platform for user management with easy implementation

  • April 03, 2025
  • Review verified by G2

What do you like best about the product?
I like that it is simple and intuitive and has clear functions, such as identity and user management, in one place. I like that it is realiable and offers good documentation with an easy learning curve.
What do you dislike about the product?
The documentation is extensive, complete, and easy to understand, but it is not updated when new features are added.
What problems is the product solving and how is that benefiting you?
JumpCloud solves problems and greatly benefits us in managing password access through the application of login and password policies, and all its functions are excellent and have been very helpful.


    Mario H.

JumpCloud - Excellent solution with features to easily manage users and devices

  • April 02, 2025
  • Review verified by G2

What do you like best about the product?
I liked Apples MDM and its integration with Cloud Directory. Additionally, it offered good documentation to easily learn how to use and manage users, as well as to effectively manage SSO. I can admit that it is a simple and good product.
What do you dislike about the product?
It would be useful to add subfolders in the password manager.
What problems is the product solving and how is that benefiting you?
The problems were solved and quite beneficial, as JumpCloud allows us to manage password compliance and the cloud directory service is incredible, simplying account management and control, and providing easy and seamless access.


    Prateek B.

Secure an flexible Secure identity management tool

  • March 28, 2025
  • Review verified by G2

What do you like best about the product?
Jumplcloud is an efficient and reliable solution that simplifies identity and device management much more simply. Total Centralized user authentication can be achieved with Jumpcloud across different platform apps. Managing Device groups, Policy management, and identity provides is simple and easy to get started with. It offers detailed insights that are very helpful in maintaining security standards.
What do you dislike about the product?
The setup process is quite simple and straightforward but initially requires a tech-special even when configuring with a third party. Also, I didn't find the app that useful as compared to web edition.
What problems is the product solving and how is that benefiting you?
Jumcloud plays a crucial role when it comes to device identity management and access control. It eliminates the need for maintaining users and their devices across different systems and applications. Everything can be managed from a single dashboard and offers total control over the security. Another benefit and biggest use case is that it eliminates the need of manually removing user and devices from multiple system, with Jumpcloud it can be done from a single place quickly and efficiently.


    Elisa A.

JumpCloud is a secure tool that takes idendity management to the next level

  • March 27, 2025
  • Review verified by G2

What do you like best about the product?
The first thing I liked was the flexibility and implementation, which offers good features for managing user access and saves us a lot of time. Additionally, I can manage all users and endpoints from the console. It allows us to optimize processing for our administration team and everything works perfectly. I loved it.
What do you dislike about the product?
Nothing negative at the moment because its on the right track so far.
What problems is the product solving and how is that benefiting you?
I use most of its functions to facilitate our work environment. It manages identities, access and authentication, and solves many problems for us. Overall, it reinforces safety, which is great.


    Jonas D.

Our IT department is significantly more relaxed and efficient now.

  • March 27, 2025
  • Review provided by G2

What do you like best about the product?
JumpCloud offers a core capability for centralized user identity management along with equipment control. Through a single system I can now handle user access control tasks easier. The software connects to different programmes to create a smooth linking process between user directories and cloud-based services. The system records user modifications and helps organisations meet security standards through its audit feature.
What do you dislike about the product?
You need to devote considerable time to installation setup because the process has many hard-to-follow steps. A clear understanding of IT infrastructure creates a major problem for small teams that depend on their own information technology systems. The system screen design includes several parts that make it hard to move between pages quickly. Customer demands fast support to fix their urgent issues.
What problems is the product solving and how is that benefiting you?
JumpCloud helps users manage access security while ensuring protection across multiple IT platforms. The manual setup of user access took too long until JumpCloud added its platform to the mix. By viewing everything from a single screen I can manage both user accounts and devices at once while saving time and protecting the most important systems with authorised access controls. Standard security measures have better compliance thanks to the system that creates users automatically and removes them.