What do you like best about the product?

For me though, JumpCloud is at its best when it comes to security and compliance on a proactive front. Security settings like MFA that would prevent unauthorized access and data breaches can be enforced against multiple devices and applications. In addition, managing users is not the only thing JumpCloud does as we can see which devices are connected to the network and keep a secure, compliant environment in place without any holes in the cracks.

What do you dislike about the product?

I’ve also run into an issue with JumpCloud in that sometimes the syncing with legacy systems is not happening. On the surface, it will work with most modern tools but sometimes older systems are less easy to connect up and could take a little more time in the setup process. Moreover, support in troubleshooting sometimes reaches as slow as that, so we have not been able to tackle some of the issues quickly. These have caused some downtime (not completely) for brief periods.

What problems is the product solving and how is that benefiting you?

Security and how we deal with user access have improved significantly with JumpCloud. Previously, it was a major problem to track user activity across multiple devices and apps, and now it’s solved this issue. This allowed us to mitigate the risk of breaches by enforcing the use of strong passwords and MFA and simplify IT administration. The IT crew now has more time to focus on strategic work rather than reset passwords. In the end, it has made user management more secure and less time consuming.