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A Swiss army knife for IT Managers
What do you like best about the product?
It does everything, from SSOs to device management to Zero Trust to SaaS Management.
What do you dislike about the product?
The dishonesty. I haven't seen some items in bug reports, even they were broken and fixed. The JumpCloud Status is always "All Systems Operational", even though some feature is not working and there's downtime. It feels like they're trying to cover their tracks and look better (than they are).
Also, it's extremely hard to find information if something is not supported by the product. I wish JumpCloud would just mention its shortcomings clearly in the documentation, so the information would be easier to find. It's ok to not have all features, compared to some competitor. A good example about this is the support for Migration Assistant for macOS.
Also, it's extremely hard to find information if something is not supported by the product. I wish JumpCloud would just mention its shortcomings clearly in the documentation, so the information would be easier to find. It's ok to not have all features, compared to some competitor. A good example about this is the support for Migration Assistant for macOS.
What problems is the product solving and how is that benefiting you?
To comply with the Cyber Essentials and ISO27K
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The Lifesaver MDM
What do you like best about the product?
As an IT admin using JumpCloud, I’ve found it incredibly efficient for managing users and devices across Windows, macOS, and Linux from one place. The built-in MFA, conditional access, and Zero Trust features greatly strengthen our security. Integrations with tools like Google Workspace and M365 make user access seamless, and onboarding/offboarding is quick and automated saving us a lot of manual work. It’s really streamlined our IT operations. Btw it was very easy to implement this in to our organisation and we use this application on a daily bases.
What do you dislike about the product?
While JumpCloud is powerful, it can have a steep learning curve for new admins. Some advanced features lack customization, and real-time device status updates can occasionally lag. The UI, though clean, could be more intuitive in certain areas. Also, support response times can vary depending on the issue's urgency.
What problems is the product solving and how is that benefiting you?
JumpCloud has solved several key challenges for us, especially around centralized identity and device management. Previously, we relied on multiple tools to manage user access, enforce security, and support remote devices. With JumpCloud, everything is unified user provisioning, MFA, device policies, and access controls are all handled from a single platform. It has replaced our dependency on traditional on prem Active Directory and made remote work much easier to support. The ability to manage Windows, macOS, and Linux devices in one place is a huge benefit. It’s also improved our security posture with Zero Trust principles and reduced manual overhead significantly.
JumpCloud Review
What do you like best about the product?
The password manager, especially when used with the browser extension, makes it easy to sign in. I frequently login to various platforms so this helps me save time. I am currently planning to integrate Okta to help with SSO.
What do you dislike about the product?
Sometimes I experience issues automatically pasting the email and password using the extension on Microsoft edge.
What problems is the product solving and how is that benefiting you?
one of the issue JumpCloud helps us solve the issue of lack of visibility; thus giving us visibility into users and endpoints within our environment and making it easier and more efficient in MDM.
Awesome MDM solution
What do you like best about the product?
This is a really good MDM solution for Mac & Windows; more features are good and working. Integration with other cloud solutions like GWS is really great and works also.
What do you dislike about the product?
Some of the Mac device policies are not working, like restricting the user settings.
What problems is the product solving and how is that benefiting you?
JumpCloud is providing the centralised solution for Mac/Windows environments and making it easy to manage the endpoints. it's really helpful to keep the endpoints compliance.
Nice tools for M365 environment
What do you like best about the product?
They're offering a robust cloud-based directory platform that serves as a compelling alternative Microsoft identity solution, like Azure AD/Entra ID, Intune.
For organizations heavily invested in Microsoft environments like us, JumpCloud provides flexibility, centralized identity and device management, and a strong Zero Trust security posture.
For organizations heavily invested in Microsoft environments like us, JumpCloud provides flexibility, centralized identity and device management, and a strong Zero Trust security posture.
What do you dislike about the product?
Admin interface unintuitive, compared with M365 Entra ID or AzureAD, sometimes very slow during loading the pages.
What problems is the product solving and how is that benefiting you?
Provides a cloud-based directory platform that centralizes identity and access management (IAM) across all systems and devices.
Benefit to us:
Unified credentials for users across Windows, Google Workspace, Microsoft 365, AWS, etc.
Benefit to us:
Unified credentials for users across Windows, Google Workspace, Microsoft 365, AWS, etc.
Jump cloud is a solid solution
What do you like best about the product?
My best features are the Password manager, as well as the holistic management of identity and access.
What do you dislike about the product?
Sometimes the binding and unbinding thing can be a headache due to discrepancies in local username.
What problems is the product solving and how is that benefiting you?
The no 1 problem it's solving for me is Identity and Access management.
Jumpcloud easing and making identity and access management seamless
What do you like best about the product?
What I really like is how it lets me manage my company devices from one dashboard. it just saves me so much time.
What do you dislike about the product?
Honestly, some features take a bit of digging to fully understand, and I wish the interface was a little more user friendly.
What problems is the product solving and how is that benefiting you?
I use JumpCloud mainly for managing identities and access, enforcing password policies, and keeping up with security compliance. It also helps a lot with remote support, SSO, MDM, and serves as our go-to cloud directory.
A Seamless Identity and Access Experience – JumpCloud Makes IT Feel Effortless
What do you like best about the product?
As someone who’s worked with a variety of identity and access management tools, I can confidently say JumpCloud stands out for its balance between power and simplicity.
From the first login, the user interface felt intuitive. The cloud directory services are easy to set up, and the cross-platform support (Windows, macOS, and Linux) is a major win, especially in a hybrid environment like ours. What really struck me, though, was how JumpCloud makes complex tasks—like user provisioning, SSO, and device management—feel manageable and human.
The team behind JumpCloud seems to understand what IT professionals truly need: tools that don’t fight you but instead work with you. Their documentation is solid, and when I did reach out for support, the response was fast and thoughtful—not just a script.
There’s always room for growth (I'd love to see deeper integrations with certain niche SaaS tools), but overall, JumpCloud has become a cornerstone in our IT operations. It helps me sleep a little better knowing our identity layer is this solid.
As a daily user of JumpCloud, I’ve come to appreciate both its strengths and its shortcomings. The platform does a great job of streamlining identity and access management across our hybrid environment. The cross-platform support for Windows, macOS, and Linux is especially helpful.
From the first login, the user interface felt intuitive. The cloud directory services are easy to set up, and the cross-platform support (Windows, macOS, and Linux) is a major win, especially in a hybrid environment like ours. What really struck me, though, was how JumpCloud makes complex tasks—like user provisioning, SSO, and device management—feel manageable and human.
The team behind JumpCloud seems to understand what IT professionals truly need: tools that don’t fight you but instead work with you. Their documentation is solid, and when I did reach out for support, the response was fast and thoughtful—not just a script.
There’s always room for growth (I'd love to see deeper integrations with certain niche SaaS tools), but overall, JumpCloud has become a cornerstone in our IT operations. It helps me sleep a little better knowing our identity layer is this solid.
As a daily user of JumpCloud, I’ve come to appreciate both its strengths and its shortcomings. The platform does a great job of streamlining identity and access management across our hybrid environment. The cross-platform support for Windows, macOS, and Linux is especially helpful.
What do you dislike about the product?
JumpCloud has been a reliable part of our IT toolkit, offering a unified platform for identity, access, and device management. The cross-platform support and ease of use really shine—especially for teams juggling Windows, macOS, and Linux systems.
But like any tool, it's not without its frustrations.
My biggest dislike? The UI can feel sluggish at times, especially when managing large user directories or navigating between features. There’s also a bit of a learning curve with policies and configurations—some settings aren't as intuitive as they should be, and I occasionally find myself digging through documentation for simple tasks.
Another pain point is the limited customization in reporting and alerting. I’d love more flexible ways to track activity or get real-time notifications tailored to our workflow. Also, while the platform is expanding integrations, support for less common SaaS apps still lags behind the big names.
That said, the support team has been responsive, and the platform does improve steadily. Despite the rough edges, JumpCloud is still a strong choice if you're looking to centralize identity and access management without deploying a full on-prem solution.
But like any tool, it's not without its frustrations.
My biggest dislike? The UI can feel sluggish at times, especially when managing large user directories or navigating between features. There’s also a bit of a learning curve with policies and configurations—some settings aren't as intuitive as they should be, and I occasionally find myself digging through documentation for simple tasks.
Another pain point is the limited customization in reporting and alerting. I’d love more flexible ways to track activity or get real-time notifications tailored to our workflow. Also, while the platform is expanding integrations, support for less common SaaS apps still lags behind the big names.
That said, the support team has been responsive, and the platform does improve steadily. Despite the rough edges, JumpCloud is still a strong choice if you're looking to centralize identity and access management without deploying a full on-prem solution.
What problems is the product solving and how is that benefiting you?
Before JumpCloud, managing users, devices, and access across different operating systems felt like juggling fire. We had fragmented tools, manual provisioning steps, and constant context-switching. JumpCloud brought all of that under one roof.
The biggest problems it solves for me are:
Unified identity management across Windows, macOS, and Linux
Streamlined onboarding/offboarding, without needing separate tools or manual steps
Cloud-based directory—no need to maintain on-prem Active Directory
Simplified device management and security enforcement
The benefit? Time and sanity.
With JumpCloud, I spend less time firefighting and more time improving infrastructure. I can push policies to devices remotely, manage user access from a single dashboard, and integrate SSO with key apps. It's made our workflows cleaner and our security posture stronger—without having to bolt on a bunch of third-party tools.
Sure, there are some quirks—reporting and UI responsiveness could be better—but overall, JumpCloud solves real problems in a way that actually helps me do my job more effectively.
The biggest problems it solves for me are:
Unified identity management across Windows, macOS, and Linux
Streamlined onboarding/offboarding, without needing separate tools or manual steps
Cloud-based directory—no need to maintain on-prem Active Directory
Simplified device management and security enforcement
The benefit? Time and sanity.
With JumpCloud, I spend less time firefighting and more time improving infrastructure. I can push policies to devices remotely, manage user access from a single dashboard, and integrate SSO with key apps. It's made our workflows cleaner and our security posture stronger—without having to bolt on a bunch of third-party tools.
Sure, there are some quirks—reporting and UI responsiveness could be better—but overall, JumpCloud solves real problems in a way that actually helps me do my job more effectively.
A New Dawn in IT: My Journey with JumpCloud
What do you like best about the product?
Interface and Dashboard, the controls over the remote devices.
What do you dislike about the product?
NIL. as of now everything is good. No compliance issue from my end.
What problems is the product solving and how is that benefiting you?
Its helping in pushing the patches and updating the device from backend, Also helps in monitoring the device issues continously.
JumpCloud Makes Multi-Tenant Management Easier
What do you like best about the product?
For an MSP, supervising multiple client environments from a single pane is quite revolutionary. Managing identity, access and device management across various clients using JumpCloud’s multi-tenant portal is seamless as you do not have to toggle around accounts. Clients no longer require on-prem AD set ups, which is a huge plus for us due to the cloud directory capabilities. Reasonably straightforward, but initial rollout across multiple client environments takes planning—especially identity syncing and device agent deployment.
We are able to enforce security standards without the added difficulty due to SSO, MFA, remote device management, and other form of device management support. Most of our SMB clients also use Google Workspace, Microsoft 365, and other cloud storage tools which are easily integrated.
We are able to enforce security standards without the added difficulty due to SSO, MFA, remote device management, and other form of device management support. Most of our SMB clients also use Google Workspace, Microsoft 365, and other cloud storage tools which are easily integrated.
What do you dislike about the product?
The agent still has reliability problems because device check-ins frequently fail and troubleshooting steps are not very clear. The experience from a multi-tenant perspective is better than previously, and works reasonably well but needs further work, especially around cross tenant context switching or reporting, where there was, in the last version, disjointedness.
The MDM capabilities are growing but are still not up to par with other more focused offerings, especially with regards to basic functionality like managing Apple devices which is, at best, the bare minimum. As always, pricing tends to be a struggle, particularly for more junior clients with simpler needs. In addition, the support staff is friendly, but the timeliness of reactions to further escalation is not the best.
The MDM capabilities are growing but are still not up to par with other more focused offerings, especially with regards to basic functionality like managing Apple devices which is, at best, the bare minimum. As always, pricing tends to be a struggle, particularly for more junior clients with simpler needs. In addition, the support staff is friendly, but the timeliness of reactions to further escalation is not the best.
What problems is the product solving and how is that benefiting you?
Centralizing user and device management across clients, No More On-Prem Infrastructure for Identity Services - for the smaller clients (SMB), Simplifying the Onboarding and Offboarding process of the employees.
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