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JumpCloud is a Very Powerful Device Management Tool
What do you like best about the product?
- It is relatively simple to set up on client's computers.
- There are many different scripts and templates you can use to handle issues remotely.
- It's remote support feature works very smoothly on Mac computers compared to other RMM software.
- There is a large knowledge base of easy to follow documentation for JumpCloud.
- There are many different scripts and templates you can use to handle issues remotely.
- It's remote support feature works very smoothly on Mac computers compared to other RMM software.
- There is a large knowledge base of easy to follow documentation for JumpCloud.
What do you dislike about the product?
- The only thing that can make things complicated it the need for end user consent when remoting in. Sometimes an end user would prefer we work on their device when they are out of the office and we cannot use the remote support feature unless they are there to accept the connection.
What problems is the product solving and how is that benefiting you?
Some of our clients primarily use Macs in the office, so we can't join them to a domain like a PC. JumpCloud solves this issue by tying in their Mac account to their company domain email.
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Comprehensive Identity and Access Management
What do you like best about the product?
JumpCloud excels in managing a variety of operating systems, including Windows, macOS, Linux, iOS, and Android. This versatility is particularly beneficial for organizations with heterogeneous IT infrastructures, allowing centralized management through a single console.
What do you dislike about the product?
Although JumpCloud offers some remote management features, it lacks comprehensive remote tracking capabilities for lost or stolen devices. This limits administrators' ability to locate and recover devices in critical situations, which could be a concern for mobile-heavy or remote-first organizations.
What problems is the product solving and how is that benefiting you?
Time Savings: Automates routine admin tasks like password resets, device policy updates, and account provisioning.
Increased Security: Unified MFA, SSO, and device trust features strengthen security with less complexity.
Improved User Experience: End-users benefit from simplified login processes and self-service capabilities.
Flexibility for Remote Teams: Works well with distributed environments, supporting secure access from anywhere.
Increased Security: Unified MFA, SSO, and device trust features strengthen security with less complexity.
Improved User Experience: End-users benefit from simplified login processes and self-service capabilities.
Flexibility for Remote Teams: Works well with distributed environments, supporting secure access from anywhere.
Out of the box very easy to setup MDM and SSO solution
What do you like best about the product?
It helped us accelerate our road to SOC2 compliance by its deployment simplicity
What do you dislike about the product?
I would love if more third party services supported JumpCloud SSO out of the box
What problems is the product solving and how is that benefiting you?
We choose JumpCloud as part of our SOC2 compliance journey, of the many solutions we evaluated it seemed to be the simplest one that could provide MDM for Apple devices and at the same time we got SSO for "free" in the same solution.
JumpCloud helps
What do you like best about the product?
I like that all of my company approved apps are located in JumpCloud so I am not having to look for log-in links,
What do you dislike about the product?
I wish I didn't have to sign into the programs after jumping through the JumpCloud verification hoops.
What problems is the product solving and how is that benefiting you?
Tracking sign on links
Effortless Identity and Device Management for Modern IT Teams
What do you like best about the product?
JumpCloud provides a centralized, cloud-based platform that simplifies how we manage identities, devices, and application access. As an IT admin, I’ve found it very easy to configure and manage, even across remote teams.
The Protect app's push notifications for MFA are a standout feature—way more convenient than manually entering OTPs every day. I also love the password manager browser extension, which securely stores and autofills credentials, improving both user experience and security.
The Protect app's push notifications for MFA are a standout feature—way more convenient than manually entering OTPs every day. I also love the password manager browser extension, which securely stores and autofills credentials, improving both user experience and security.
What do you dislike about the product?
One area for improvement would be integrating the password manager extension with the application launcher, similar to the OKTA browser extension. Having a unified interface for app access and password management would streamline workflows even further.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centralize identity and access management.
With JumpCloud, we now have a single platform to:
1. Provision and manage user accounts across different systems and applications
2. Enforce MFA and secure login workflows with features like push notifications
3. Securely store, autofill and share passwords using the browser extension
This has significantly reduced administrative overhead, improved user experience, and strengthened our overall security posture.
With JumpCloud, we now have a single platform to:
1. Provision and manage user accounts across different systems and applications
2. Enforce MFA and secure login workflows with features like push notifications
3. Securely store, autofill and share passwords using the browser extension
This has significantly reduced administrative overhead, improved user experience, and strengthened our overall security posture.
Using jumpcloud for our startup
What do you like best about the product?
It really helped me save a lot of time on the security review.
What do you dislike about the product?
I needed a bit of hand holding, but there is lot of features i am not using because of lack of support.
What problems is the product solving and how is that benefiting you?
Maintain computers in sync.
MDM for our company
What do you like best about the product?
Easy to manage remote computers, it has remote the computer function for admins and easy to connect with azure.
What do you dislike about the product?
there is no option to sync the display name with azure ad. it only fetch the first and last name from JumpCloud.
It is better to have this function since there are some employees that prefer to be called differently from their legal name
It is better to have this function since there are some employees that prefer to be called differently from their legal name
What problems is the product solving and how is that benefiting you?
since we have a lot of remote users, it is easy to deploy policies, install apps, leverage their access in the computer, and remote session, while the password recovery is on self-service.
Highly recommend
What do you like best about the product?
Jumpcloud has changed the game for our IT department as a small business. We are able to receive information, manage systems and devices, disseminate necessary updates and fixes like never before. It's increased our efficiency and helped us know about issues before they happen.
What do you dislike about the product?
Our user count changes quite a bit, and I wish we could alter our needed user licenses when this happens, but the yearly renewal locks us in at a user minimum each year. That's the only inconvenience I have found.
What problems is the product solving and how is that benefiting you?
It's helped us streamline and manage all things IT in a much more effective way as a small business.
A Game-Changer for Modern IT and Identity Management
What do you like best about the product?
JumpCloud has become an essential part of our IT stack. It simplifies identity and access management with a user-friendly UI, robust policy enforcement, and seamless device management. We’ve significantly improved our onboarding and off-boarding workflows through JumpCloud’s MDM, SSO, and user lifecycle features. The platform’s flexibility allows us to manage macOS, Windows, and Linux devices, apply conditional access, and enforce security controls—all from a single dashboard. Zero-touch deployment and integrations with tools like Google Workspace, Microsoft 365, Slack, and Zoom have made remote support and compliance a breeze. Their customer support is also always a great help!
What do you dislike about the product?
While JumpCloud is incredibly powerful, some features like reporting and user activity logs could benefit from deeper granularity and better export options. Additionally, the learning curve for setting up advanced policies or SSO mappings can be a bit steep for first-time users. That said, the documentation is improving and their support team is always available to help.
What problems is the product solving and how is that benefiting you?
JumpCloud has allowed us to consolidate multiple tools into one secure platform. We’ve eliminated the need for legacy Active Directory setups and significantly improved visibility and control over endpoints, users, and app access. It supports our compliance efforts and gives us peace of mind with its Zero Trust architecture. Onboarding now takes minutes instead of hours, and IT can scale securely without added complexity.
JumpCloud MDM and Directory solution
What do you like best about the product?
JumpCloud is device agnostic and can handle most operating systems like Windows, Linux, and MacOS. It can also manage mobile devices. Our instance of JumpCloud is also acting as the directory service vs using something like Microsoft Entra. JumpCloud integrates well with a host of different reporting systems and the controls and dashboard are intuitive.
Integrations with Microsoft are great. You can choose to use JumpCloud for SAML and SSO or you can offload that to Microsoft. JumpCloud is cheaper than Intune and works OK as a directory service. If you're used to MS Entra, you'll be annoyed at small quirks of JumpCloud, but overall it works well and gives you more options if cost is an issue.
Integrations with Microsoft are great. You can choose to use JumpCloud for SAML and SSO or you can offload that to Microsoft. JumpCloud is cheaper than Intune and works OK as a directory service. If you're used to MS Entra, you'll be annoyed at small quirks of JumpCloud, but overall it works well and gives you more options if cost is an issue.
What do you dislike about the product?
JumpCloud is not quite up to par with over the air provisioning for Windows devices. Unlike Intune, or other MDM solutions, Jumpcloud requires you to either use an imaging service with your device manufacture/vendor, or to include a USB storage device that needs to be plugged into the device when it is booted up to install the profile ppkg. It also is very inconsistent with using wifi during that initial configuration phase even if you've included the wifi credentials in the setup package, they recommend having an ethernet cable plugged in during the enrollment phase. This obviously present multiple problems as many laptops do not include an ethernet port by default. I've had success using a usb-c ethernet adapter to compensate. If the enrollment fails, it is a huge pain to recover, and resetting the windows device is the only fix that has been consistent.
JumpCloud sync process is not easy to force. When testing new software deployments or configuration changes, you often need to force a sync between the device and the MDM solution. Both Intune and JamfPro which I have extensive experience with have that feature while JumpCloud requires you to restart a service or reboot or wait. As the engineer testing, that's irritating.
JumpCloud sync process is not easy to force. When testing new software deployments or configuration changes, you often need to force a sync between the device and the MDM solution. Both Intune and JamfPro which I have extensive experience with have that feature while JumpCloud requires you to restart a service or reboot or wait. As the engineer testing, that's irritating.
What problems is the product solving and how is that benefiting you?
In the age of remote work and the castle and moat security posture giving way to the cloud and work from anywhere. JumpCloud's MDM solution hits all the checkboxes. It's features are competitive although not as intuitive as Intune (for windows) but the cost makes it worth considering.
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