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Wonderful
What do you like best about the product?
I like how JumpCloud simplifies user and device management across different systems, it’s especially handy for managing remote teams securely without needing a bunch of separate tools.
What do you dislike about the product?
It can be a bit complex to set up at first, especially for smaller teams or those new to directory platforms. Some features also feel limited unless you’re on a higher-tier.
What problems is the product solving and how is that benefiting you?
JC is solving the challenge of managing users, devices, and access across different platforms from one place. It’s helped streamline onboarding, improve security with centralized policies, and reduce the need for multiple tools—all of which saves time and keeps things more organized
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JumpCloud simplifies IT operations by centralizing user and device management with a clean interface
What do you like best about the product?
The unified directory and cross-platform device management are incredibly useful. I appreciate how easy it is to onboard users, enforce security policies, and integrate with cloud services like Google Workspace and Microsoft 365. The UI is modern and intuitive, making daily administration tasks efficient.
What do you dislike about the product?
Some advanced configurations require a bit of a learning curve, especially around conditional access and scripting for policies. Reporting capabilities are also somewhat limited compared to larger enterprise solutions, and mobile device management could use more features. Support response time varies depending on the plan.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing user identities, devices, and access across multiple systems and cloud apps, all from one platform. It eliminates the need for on-prem Active Directory, which is especially valuable in hybrid or fully remote work environments. The platform makes it easy to enforce security policies like MFA, manage credentials, and deploy consistent settings across various devices. As a result, IT operations are more streamlined, user onboarding/offboarding is faster, and compliance is easier to maintain.
JumpCloud is a robust cloud directory platform with room for improvement and evidenced improvement
What do you like best about the product?
The ability to manage many different types of devices in one platform is amazing. The Password Manager is a great tool for our users as we have a lot of different departments needing a lot of different and continually changing passwords. Remote Assist is also phenomenal - we are spread across the country yet have our IT team in only one region. We can remotely manage entire other regions via JumpCloud.
What do you dislike about the product?
JumpCloud lacks compatibility with Google devices which is a bummer. We have a lot of Chromebooks that would be lovely to manage in JumpCloud. But also this may be a Google decision to keep users on Google Admin. JumpCloud also has some tedious, annoying features that would be nice if they were customizable to the user. For example, to reset a password you cannot use any of the past 3 passwords. We have pre-determined passwords for many devices, so we have to reset passwords 3 times to get them back to their original one.
What problems is the product solving and how is that benefiting you?
JumpCloud recently rolled out a much better filtering system for Devices. That was a huge win to quickly search for specific devices. We manage many devices remotely so half the battle is finding the right device in order to perform the necessary changes.
Greatest tool
What do you like best about the product?
Device management at our fingertips has never been better or easier to implement. The mobile device onboarding is easy to integrate, and if there are ever any issues, we know their customer support has our back. There are many great features to list, but our most used is their password manager. It is our day-to-day tool for our customers' device management.
What do you dislike about the product?
When it comes to Apple backup, we sometimes struggle since there is no backup management for these devices. It is difficult to ensure these devices have a backup with JC. We often have to use a different tool to get backups done.
What problems is the product solving and how is that benefiting you?
Helping us manage our customers devices and passwords.
Mostly good
What do you like best about the product?
It works, password sharing was a big plus for our organization
What do you dislike about the product?
The constant need to sign in again, even multiple times per day. Some basic things (such as how to share passwords) are not intuitive.
What problems is the product solving and how is that benefiting you?
We use JumpCloud for a variety of things, but mostly remote support and management of devices, software, security and policy across a dispersed workforce of over 100 people. Additionally, we have implemented the password manager not just to manage passwords but mostly to be able to manage the sharing of passwords across the organization.
First time using JumpCloud
What do you like best about the product?
I'm a first time Administrator using JumpCloud. I've used many Endpoint management toolsets in the past including InTune, Ninja, ScaleFusion, ManageEngine and have to say that I'm impressed with JumpClouds intuitive interface and straightforward setup. I've inherited the setup of JumpCloud and find it to be far simpler of a learning curve than previous systems. It is easy to navigate and I was able to get up to speed and running very quickly, which has been very valuable in a fast growing organisation. The JumpCloud University is an absolute game changer! Don't change it, you are onto something great at JumpCloud. Others will need to play catchup with you.
What do you dislike about the product?
My initial experience as a first time admin on JumpCloud has been overwhelmingly positive. At this stage, I have no dislikes to mention.
What problems is the product solving and how is that benefiting you?
Currently IM, AM, MFA, UEM. We are also setup as an MSP and in the early stages of offering this to clients.
Much easier than the ordinary AD
What do you like best about the product?
The simplicity of being able to manage all the policies in the cloud, and with just one click, something that is so complicated in Windows server, here with just one click you set the policies for the group.
What do you dislike about the product?
Really the only drawback I found is the cost, since really a physical AD,
What problems is the product solving and how is that benefiting you?
The login with SSO and the policies for the end user. The simplicity with which you can connect remotely to provide support.
JumpCloud Review
What do you like best about the product?
Keeping an eye on the health of the devices
What do you dislike about the product?
Sometimes the issues that the MDM can cause
What problems is the product solving and how is that benefiting you?
Keeping an eye on company devices
Jumpcloud from IT manager's perspective
What do you like best about the product?
MDM support is the feature we most use, and find the connection to apple mdm servers to work very well.
What do you dislike about the product?
The change from person to person chat support to AI chat bot was disappointing, in the prior system I would have pointed that the support was one of the major benefits of the platform.
What problems is the product solving and how is that benefiting you?
MDM support of all end user machines. As well as security policy enforcement and code pushing.
Better than using traditional Active Directory.
What do you like best about the product?
That is all centralized in one platform.
What do you dislike about the product?
Needs to have user policy and computer policy.
What problems is the product solving and how is that benefiting you?
The complexity of Active Directory itself and simplifying.
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