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Must have tool for incident managemnt
What do you like best about the product?
Esclation policies , How it group together incident and reduce noise
What do you dislike about the product?
MOst features are now add-on which makes it difficult to convince managemnt to buy.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping us reach out to people during the incident and esclation policies help us get someone on the call when it is absoultely needed.
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PagerDuty is so awesome product that nobody wants to get notified of any alerts in system
What do you like best about the product?
As the title suggests, PagerDuty is very effectively built in such a way that it doesn't delay alerting on-calls and leadership of incident. Yet nobody wants to get any PD alerts xD. PagerDuty is easy to use which we use on regular basis for reports, retros, etc.
What do you dislike about the product?
Again as said, alerting of any issue is something everyone dislikes - lol. However, I find PD as a very efficient tool for any kind of alerting from any datasource (such as grafana, coralogix, Last9, etc)
What problems is the product solving and how is that benefiting you?
Integrations with multiple applications from different organisation is just awesome. This enables on-call to track all alerts at once place
PagerDuty bailed me out in mission critical services
What do you like best about the product?
I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use.
What do you dislike about the product?
The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping me being informed about incidents, sort them, or prioritize them, and follow up the troubleshooting. I'm also finding it very usefull to have kind of a knowledge base of how are specific incidents analyzed and solved.
Reliable alerting platform to ensure operations continuity
What do you like best about the product?
We've implemented PagerDuty because we needed a way to centralise our alerting workflows in order to improve our incident response. PagerDuty made sense because it was broadly compatible with most of our observability tools (Azure monitor, AWS Cloudwatch and New Relic). It also features a very simple and intuitive interface that makes its set up rather quick and simple. What I like best about PagerDuty is its integration with Microsoft teams which works very well. It also comes with a Ms Teams bot that allows you to summon PagerDuty through direct commands, which makes things quicker since you don't have to log into the UI to perform common actions such as acknowledging or closing triggered alerts.
What do you dislike about the product?
I think the mobile application for IOS is not as good as the web interface, not because its lacking some of the core features but rather because of the way the information is displayed. I believe the layout makes it very cumbersome when you're on-call and have various active schedule assigned at the same time. I would like a cleaner interface on the app with maybe more pictogram to make it more uer friendly.
What problems is the product solving and how is that benefiting you?
The problem PagerDuty has been solving for us is : how do I centralise my alerting workflows that comes from various sources into a single platform and ensure reliable routing to the appropriate incident responder. PagerDuty also make sure no one drop the ball when it come to critical production incident thanks to its escalation policy feature, that allow for redispatch in the absence of ackowledgement.
one of the best incident management tool
What do you like best about the product?
Pagerduty helps to manage the incident which we can integrate on cloud artichture and other monitoring tools like senty
What do you dislike about the product?
The support for the pagerduty is less and the pricing is high
What problems is the product solving and how is that benefiting you?
As mentioned it will solve the problem from incident managment like keeping alaram on cloudwatch and respond over the pager duty when a new incident is occured
Relax You'll Be Paged When You're Attention Is Required
What do you like best about the product?
1. Integration with our existing tools
2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go
2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go
What do you dislike about the product?
1. Complexity of initial set-up
2. Pricing 3. Not a very user-friendly UI
2. Pricing 3. Not a very user-friendly UI
What problems is the product solving and how is that benefiting you?
Problem: Delays in detecting and responding to incidents can lead to prolonged downtimes, negatively impacting business operations and customer satisfaction.
Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues.
Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues.
PagerDuty : Seamless monitor of IT alerts
What do you like best about the product?
1. PagerDuty is most suited for highly critical business application or server to monitor the application and server alerts.
2. Alerts are automated, meaning it can send alerts to multiple channels.
3. The company that I worked for used PagerDuty extensively, which helped in on-call scheduling and incident Management
2. Alerts are automated, meaning it can send alerts to multiple channels.
3. The company that I worked for used PagerDuty extensively, which helped in on-call scheduling and incident Management
What do you dislike about the product?
Since PagerDuty is well established in the market, it's cost is comparitively higher compare to other Incident Management providers.
I personally did not like the bombarding of alerts for the issue, howerver this can be silenced now with snoozing the alert.
I personally did not like the bombarding of alerts for the issue, howerver this can be silenced now with snoozing the alert.
What problems is the product solving and how is that benefiting you?
Problem1: Teams tend to miss High volumes alerts , leading to important alerts being missed or ignored.
Solution1: PagerDuty consolidates alerts and ensures that only actionable alerts reach the on-call team, reducing alert noise.
Problem2: Managing on-call schedules manually is time-consuming and prone to errors.
Solution2: PagerDuty automates on-call scheduling, it assigns alerts only to the on-callers, thus helps effectively to monitor alerts.
Solution1: PagerDuty consolidates alerts and ensures that only actionable alerts reach the on-call team, reducing alert noise.
Problem2: Managing on-call schedules manually is time-consuming and prone to errors.
Solution2: PagerDuty automates on-call scheduling, it assigns alerts only to the on-callers, thus helps effectively to monitor alerts.
Review for Pagerduty - Good On Call Partner
What do you like best about the product?
Pagerduty is SaaS based alerting systems allowing companies to use for their in house technology for incident response. It provides the real-time monitoring for all the infrastructure and services by generating calls and emails as needed. It also provides a lot of integrations with other products for example Jira, Nagios and Slack. PagerDuty has a level of escalation setup that allows incidents to follow a process chain which benefits a lot in escalation matrix. PagerDuty features like SSO, Role based Access are really a good add-ons which ease our usage and aslo initial setup.
What do you dislike about the product?
Pagerduty is expensive as compared to its competitors in the market and Its integration lacks some features like easy set up. It has a way to improve its configurations so that a user with zero technical knowledge can understand it. Auto-recovery of alert feature sometime fails and it needs some improvements.
What problems is the product solving and how is that benefiting you?
Pagerduty is playing major role in our project when it comes to monitoring system, We have integrated the pagerduty with Nagios so when any alerts captured in nagios we get it notified by Pagerduty which sends us an email,notification followed by call so with this we are not in a position to miss any critical alerts especially during oncall hours without pagerduty we can't sleep peacefully.
PagerDuty Review: Enhancing Efficiency in Incident Respons
What do you like best about the product?
I did work in integrating alert system to pagerduty, hence these are the few positive pointers, I noted.
a. PagerDuty has a real time alerting system.
b. Intimation over phone as message and phone call.
c. Simple interface, yet robust feature.
a. PagerDuty has a real time alerting system.
b. Intimation over phone as message and phone call.
c. Simple interface, yet robust feature.
What do you dislike about the product?
I did not see any major negatives with PagerDuty, however the cost compare to other compitetors is at the higher number.
What problems is the product solving and how is that benefiting you?
It is really helpful in intimating the persona who in on-call for that day, best thing is we can easily configure the persona, who is assigned for the support.
In this way, it easily helps in seamless monitoring.
In this way, it easily helps in seamless monitoring.
Very intuitive and ease of use
What do you like best about the product?
User-friendly interface, powerful tools, and features, ease of integration, and responsive customer support
What do you dislike about the product?
Alerting and knowledge base support, push notification
What problems is the product solving and how is that benefiting you?
Alerting, integrations, and Automation
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