PagerDuty bailed me out in mission critical services
What do you like best about the product?
I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use.
What do you dislike about the product?
The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping me being informed about incidents, sort them, or prioritize them, and follow up the troubleshooting. I'm also finding it very usefull to have kind of a knowledge base of how are specific incidents analyzed and solved.
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