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So far so good
What do you like best about the product?
We have several different types of monitors / integrations that we use and they all work very well from the pager duty side.
What do you dislike about the product?
I dislike how not all features available to the web ui are available via the app. For example, I do not know how to set maintenance windows from the app. I acknowledge that the app can never be feature complete to the web ui. But those particular features would be very handy to do
What problems is the product solving and how is that benefiting you?
We have monitoring on our production servers via an integration with a long aggregation tool. We also have monitors on external calls via a 3rd party SAS service that informs us when our site does not respond. Having the ability to integrate to multiple sources of monitoring and alert from one service is very handy.
Recommendations to others considering the product:
Look for integrations with productions that you already use. More than likely, there is some form of integration that can happen to make the product immediately viable.
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PagerDuty works well!
What do you like best about the product?
Escalation scheduling is easy to setup and the alerting feature makes sure you don't miss a call, text or email.
What do you dislike about the product?
I wouldn't suggest using it for your incident management system, as there are better tools out there that specialize in it.
What problems is the product solving and how is that benefiting you?
We have dozen of teams that are oncall and our critical incident management team uses PagerDuty to contact them. These groups are held accountable, as all groups have escalations up to our CIO. Integrations with products work well, including Salesforce, which is our incident management system.
Great incident response and escalation tool
What do you like best about the product?
Excellent for handling on-call rotations and ensuring we are alerted to incidents. Lots of integrations with monitoring tools.
What do you dislike about the product?
There is a steep learning curve for new features.
What problems is the product solving and how is that benefiting you?
PagerDuty has allowed us to create a reliable on-call rotation for production issues.
PagerDuty at Climate
What do you like best about the product?
I love the iOS app. One of the most used features at Climate is the multiple accounts. We share a device for on-call support rotation, and it's nice to have my account already there. Most settings are available on the mobile app, which is a plus as well.
What do you dislike about the product?
The web interface is slightly clunky. When removing access, there are several links to projects, on-call schedules, etc., which makes it difficult to remove one person. I understand the need, however, there should be an option to force removal, especially if the user is the only one on a schedule. Something like, "Are you sure? This will remove ____"
What problems is the product solving and how is that benefiting you?
We like the notification options; phone call, SMS, and app. This helps us resolve issues quickly, and alert team members easily. The Slack integration is also amazing; super useful.
Recommendations to others considering the product:
When removing a user, there should be an option to force removal, especially if the user is the only one on a schedule. Something like, "Are you sure? This will remove ____"
Pagerduty is very flexible and simple to use
What do you like best about the product?
The UI is fairly intuitive and there is a ton of documentation to help complete common tasks. One of my favorite features is that each person can customize how and when they are notified to what works better for their situation.
What do you dislike about the product?
The only thing I can think of is the PD phone apps (both iphone and android) have notification volume issues. I use an android phone, and I often find that after a PD alert notifies me, my notification volume is at full blast afterwards. This happens on my Samsung Note 9 as well as S8+.
Other team members with Iphones have said they can't figure out how to get notifications in the middle of the night when do not disturb is enabled, and it causes them to not hear alerts in the middle of the night.
Other team members with Iphones have said they can't figure out how to get notifications in the middle of the night when do not disturb is enabled, and it causes them to not hear alerts in the middle of the night.
What problems is the product solving and how is that benefiting you?
Easily get alerted to issues with our AWS infrastructure. The API is helpful for us when we need a custom solution to trigger alerts.
Recommendations to others considering the product:
There's no point in looking at any other service for on call management. Pagerduty beats them all easily.
Overall not bad
What do you like best about the product?
It works as intended, sends messages and calls until it gets a response. The escalation strategy works and while it isn't the clearest web UI, it is possible to see a dashboard view.
What do you dislike about the product?
The web UI can be confusing, and it alerts on recovery messages from our monitoring too (which may be an implementation issue more than a product one). The only other issue we had was setting up a user to be the financial person who owns the credit card info etc - that cannot be done via the web, it needs to be a phone call. For a company of its size, I would have expected a proper role for that.
What problems is the product solving and how is that benefiting you?
24/7 support calls for web services triggered by our monitoring.
Recommendations to others considering the product:
It works, it calls, messages etc. We have not used it beyond that functionality, but it works well and can be triggered easily by our data center monitoring.
Tech start up standard in on-call and alerting
What do you like best about the product?
PagerDuty has simple but great alerting mechanisms for managing on-call. You can set schedules and different policies. Slack integration is great and is primary how we interact with the service. It also works with pretty much any third party service to hook into alerting - we have yet to run into any issues there. You can even create simple custom integrations for your in-house alerting using their APIs.
What do you dislike about the product?
The core concepts are still blurry, or too techy in my opinion. The debate for what is a service goes on and on. What really is a service? What is an integration? What is an extension? To this day I can't answer these clearly. It just needs to be simplified with human/business speak.
If you are having an outage on your product, it can be difficult to manage alerts, and can get very overwhelming actually. Apart from just muting things completely, we haven't had a great solution.
If you are having an outage on your product, it can be difficult to manage alerts, and can get very overwhelming actually. Apart from just muting things completely, we haven't had a great solution.
What problems is the product solving and how is that benefiting you?
Manages our on-call scheduling and alerting 24/7.
Great reliable tool, have been using for years
What do you like best about the product?
Diversity of notifications and smart tiers to make it clear who is on call, who is next in line, and what exactly happens during an emergency. Very reliable. We've also been able to adjust very quickly/easily if people leave the company or join the company.
What do you dislike about the product?
We are a very mobile based company; it would be great to have better native support so we could manage services more easily. If you don't use the platform regularly, you tend to forget who is who.... so being able to check-in on an app to make sure everything is current and up to date would be ideal.
What problems is the product solving and how is that benefiting you?
We have confidence now that we'll have proper response time for our production needs. We needed something that we knew would contact the appropriate people through the most appropriate channels. We also needed something reasonably priced for our size business.
Recommendations to others considering the product:
Implement it quickly and see results for yourself as a trial. You'll see that you'd rather be with it than without.
Pagerduty is very nice product for service infrastructure monitoring.
What do you like best about the product?
Great campatibilty with all kind product and services. Such a nice product with great functionality.
What do you dislike about the product?
There is nothing bad found about pagerduty, this is nice product, i ask my customer also to apply pagerduty on there service monitoring.
What problems is the product solving and how is that benefiting you?
Service operation related.
Best Alerting machanism
What do you like best about the product?
Communication: it's so robust that you wont miss any single alert.
Issue details: It's easy to integrate with the product so it can send the issues details as clear as we want.
Escalation policy: Issue can be look up in seconds as this has a robust policy like escalation hierarchy that engages people to look into the issue very promptly.
Issue details: It's easy to integrate with the product so it can send the issues details as clear as we want.
Escalation policy: Issue can be look up in seconds as this has a robust policy like escalation hierarchy that engages people to look into the issue very promptly.
What do you dislike about the product?
it alerts the users but doesn't deliver the message properly.. It just reads out the issue details or error messages reported in plain text to speech way and it annoys me every time when I receive a call. I would like to see it more smarter to tell the description smartly so it can be resolved without looking into the issue for more details or etc.
I do not see it updated the UI in long time that's a good to have.
I do not see it updated the UI in long time that's a good to have.
What problems is the product solving and how is that benefiting you?
Production issues are solved or take up immediately on a priority basis.
It can be configured to send to multiple audience so it can reach to right audience.
Immediate resolution of issues that were serious and impacting the customers as well as businesses.
Rotation policy is very useful that it automatically contacts the people who are on current rotation for 24/7 support and it's very useful.
It can be configured to send to multiple audience so it can reach to right audience.
Immediate resolution of issues that were serious and impacting the customers as well as businesses.
Rotation policy is very useful that it automatically contacts the people who are on current rotation for 24/7 support and it's very useful.
Recommendations to others considering the product:
I couldn't think of any other service name when it comes to alerting mechanism. I would recommend you to try it out to see the better results.
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