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Functionality adequate for our team needs
What do you like best about the product?
It has escalations which helps when I miss pages.
What do you dislike about the product?
When an outage is happening we know about the issue but will get paged/phone repeatedly with the same types of alerts. This is distracting and takes away focus from dealing with the class of issues
What problems is the product solving and how is that benefiting you?
We've been able to respond faster to incidents
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Issues with the App
What do you like best about the product?
I like the whole concept of integrating alerts to your phone + app.
What do you dislike about the product?
Usability, if there's a burst of alerts it's hard to snooze them in batch. There is "Select Incidents" option but it's too hard to handle while driving. Obviously, if you are driving, it should have an auto-snooze option, which gets voided after sometime.
What problems is the product solving and how is that benefiting you?
A whole bunch of things from:
System liveliness
System progress(like a pipeline of events handled by an event handler)
Host metrics(Load, up/down)
System liveliness
System progress(like a pipeline of events handled by an event handler)
Host metrics(Load, up/down)
Absolutely great
What do you like best about the product?
almost no outages, does not lag in giving out responses
What do you dislike about the product?
User settings navigation could use a little improvement
What problems is the product solving and how is that benefiting you?
on-calls within are teams and our team has become more proactive than reactive
Recommendations to others considering the product:
None.. Keep up the good work
A nice alert monitoring system with lots of integrations
What do you like best about the product?
The best thing with PagerDuty is that it has numerous integrations with our existing apps such as New Relic and Slack, enabling us to establish an immediate response from our support team if anything goes wrong.
What do you dislike about the product?
The system configuration UI/UX could use a little improvement. The setup flow can be a bit confusing at times.
What problems is the product solving and how is that benefiting you?
The multi-tier support schedule is something we didn't realize that we sorely need
Great Service - works flawlessly for years
What do you like best about the product?
We mostly use the incidents/escalation/schedules policies for on call purposes. This is very convenient way of managing shifts for us. We've never had any issues with it and I would recommend it to anyone who is looking for escalation policies management and capabilities.
What do you dislike about the product?
We're not using many of the newer features (around statistics and such), as we're a smaller team we only need the on call escalation policies. I would like to be able to have more team members have the visibility into the incidents without having to get a user account for them
What problems is the product solving and how is that benefiting you?
Incident management and escalation policies.
pagerduty revierw
What do you like best about the product?
I like the way that we can create services, schedules & integrations. I used pager duty in my previous organization and suggested here. Pager duty is a good tool for on call, incident management and root cause analysis using a feature called postmortems
What do you dislike about the product?
Feels like a bit expensive. We can not point a pager duty to our subdomain. Some times pager duty triggers duplicate calls. Except that pager duty is a good tool for on call, incident management and root cause analysis using a feature called postmortems
What problems is the product solving and how is that benefiting you?
we are using pager duty for our on-call purpose. it solved most of our problems. The postmortems are really awesome. We have integrated pager duty with data dog, AWS cloud watch and status page.
Recommendations to others considering the product:
Pagerduty is a great tool for on call & incident management.
PagerDuty is Great
What do you like best about the product?
Love that we have the ability to notify whomever it maybe when we have an outage.
What do you dislike about the product?
Not a lot to be honest - I'd like more flexibility in the Response Plays feature (one click multi-step actions you can run) to all
What problems is the product solving and how is that benefiting you?
PagerDuty lets us provide 24x7 support coverage without having the scale required to run a fully staffed 24x7 NOC. It ensures that we are on top of incidents before they are reported to us by customers, leading to increased customer satisfaction.
Recommendations to others considering the product:
do it.
Best in class service for customer centric Ops teams
What do you like best about the product?
Single pane of glass for alerting and monitoring
What do you dislike about the product?
Postmortem area needs more work, rich text & images
What problems is the product solving and how is that benefiting you?
Increased visibility across the org with regard to uptime and system stability
How using pager duty helped to solve production issues right away
What do you like best about the product?
The ability to integrate with different clients such as Slack or HipChat. The mobile apps, the filtering and different customization options.
What do you dislike about the product?
The only downside of using pager duty is that you have no excuse to miss a production issue!
What problems is the product solving and how is that benefiting you?
We get instant notifications. This helps us to tackle any major issue right away which could cause potential disasters in our application.
Good, having a way to have multiple on-call helps
What do you like best about the product?
Multiple ways to alert.
Currently only person can receive a PD in a group.
Currently only person can receive a PD in a group.
What do you dislike about the product?
Having just one person as on-call, to whom the PD will be sent.
We have a scenario where we need a PD to be sent to two or more at the same time in the same GEO (who belong to same group).
We have a scenario where we need a PD to be sent to two or more at the same time in the same GEO (who belong to same group).
What problems is the product solving and how is that benefiting you?
Internal critical alerts
Recommendations to others considering the product:
A way to alert Multiple ppl for same alert
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