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Pagerduty Simplifies the Notification and Alerting Process
What do you like best about the product?
We like the ease of scheduling overrides as well as the scheduling itself. We love that you can use a variety of methods to get data into PagerDuty in order to create alerts. The mobile app is great and it is extremely easy to use.
What do you dislike about the product?
Some of the better features are not present in the basic subscription including incident grouping. We would also like to be able to customize the severity of a service or alert so change notification times.
What problems is the product solving and how is that benefiting you?
The aggregating of alerts and the notifications to various on call team members. The escalation policies are nice and we benefit from having team members notified immediately of problems.
Recommendations to others considering the product:
Ensure that you know which services and what customization you will need as it will affect the pricing tier that you will be in.
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Excellent Product and increases productivity
What do you like best about the product?
integrations into our monitoring systems
What do you dislike about the product?
The user interface can be cleaned up more as for trying to manage schedules and swap on call rotations
What problems is the product solving and how is that benefiting you?
We are able to prioritize and submit work to the correct teams based on the ticket
Recommendations to others considering the product:
If you are relying on your system to be optimal pagerduty is a must
usefull but could improve
What do you like best about the product?
i could have this on my android phone. you can use the web or integrate this to a slack (a chat application)
can be configure for multiple alerts
can be configure for multiple alerts
What do you dislike about the product?
some bugs in iphone which you cannot switch users without logging out
What problems is the product solving and how is that benefiting you?
monitoring alerts of critical devices
Pagerduty helps me be proactive in dealing with network issues
What do you like best about the product?
I like how versatile Pagerduty is in allowing me to set up various services to throw a page when necessary.
What do you dislike about the product?
Lack of a PC Based app to allow me to handle incidents directly from my desktop.
What problems is the product solving and how is that benefiting you?
Pagerduty is configured to alert me when critical events occur, it sits on top of other logging and notification systems I have so it alerts me and my team whenever something serious has occurred.
As an engineer that gets woken up at night by this product - its fantastic!
What do you like best about the product?
Intuitive, easy to use interface and a multitude of pre-wired inputs makes it easy to start using Pagerduty and then when you are using it regularly some of the fantastic new features like response plays make it a dream. It really is the best thing to be woken up by!
What do you dislike about the product?
The only negative is the steep cost!!!!!
What problems is the product solving and how is that benefiting you?
On-call rotations, alert aggregations and more recently, assigning alerts to the correct teams
Recommendations to others considering the product:
Just try it! You won't look back
Very useful application for on call person
What do you like best about the product?
Ease of using the app to acknowledge and resolve the issue with a swipe
What do you dislike about the product?
To have the ability to change the resolve back to open
What problems is the product solving and how is that benefiting you?
To support on call responsibilities and it is useful to have the schedule and users under one application
Recommendations to others considering the product:
Use once and will never turn back
PagerDuty is the lifeblood of our organization.
What do you like best about the product?
I run a Client Support team. Getting in contact with the Developers & Operations is essential to our job.
What do you dislike about the product?
Running out of licenses, especially when there are new team members to add to the rotation.
What problems is the product solving and how is that benefiting you?
Accountability; people can't hide from issues because of the visibility PagerDuty provides.
Great for app monitoring
What do you like best about the product?
It works, integrations are easy. Very reliable.
What do you dislike about the product?
Organization can be a little tricky. The concept of teams and services can be confusing.
What problems is the product solving and how is that benefiting you?
We reduce downtime and are able to reliably schedule on calls
Recommendations to others considering the product:
its great
Amazing product
What do you like best about the product?
I can change the sound which is very important for me
What do you dislike about the product?
Login from one device to other device is little difficult.
What problems is the product solving and how is that benefiting you?
OnCall rotation
The best incident response platform
What do you like best about the product?
the scheduling works well with this tool.It is easy to configure as per an individual need .
What do you dislike about the product?
nothing as such.This is a perfect tool I would suggest any organization to adapt to.
What problems is the product solving and how is that benefiting you?
It helps in incident management.Informing the person oncall in case of job failures.Helps in keeping track on who is owning any incident.Informs the oncall person about a failure.
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