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Extremely effective on call tool
What do you like best about the product?
The ability to quickly and easily manage on call instances from my phone, alongside having a connected web/email/app experience, makes it very easy to be aware of all kinds of issues that manifest during the day.
What do you dislike about the product?
We've had very specific and narrow API issues with automating our system that we're looking at improving over time, but have had difficulties finding all the edge cases especially with larger volumes of pages.
What problems is the product solving and how is that benefiting you?
We've managed to greatly simplify the number of places that need to be checked thanks to the ability to integrate the Pagerduty API into our broader systems.
Recommendations to others considering the product:
Absolutely use the API integrations! They make it so much easier to manage.
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Love PagerDuty
What do you like best about the product?
I love getting quick alerts that are detailed
What do you dislike about the product?
I absolutely love PagerDuty and have nothing I dislike
What problems is the product solving and how is that benefiting you?
Helps with oncall. We get alerts quickly and can act on it.
Simple and effective
What do you like best about the product?
- It's easy to schedule oncall alerts between different teams and for different channels.
- It has incident management so it becomes one stop to handle the alerts the right way
- It's flexible and provides options to receive/manage alerts during work hours and off hours
- It has incident management so it becomes one stop to handle the alerts the right way
- It's flexible and provides options to receive/manage alerts during work hours and off hours
What do you dislike about the product?
From what I have used, I couldn't find anything that I dislike.
What problems is the product solving and how is that benefiting you?
For the on-call alerts.
Paging without Pagers
What do you like best about the product?
You can set alerts to multiple devices. You have multiple levels of acknowledgment.
What do you dislike about the product?
It could be a little easier to switch between users on pager
What problems is the product solving and how is that benefiting you?
We use Pager duty to notify individuals of after hours emergency support calls.
Recommendations to others considering the product:
Great way to replace the old pager with newer technology
Excellent Pager App
What do you like best about the product?
PagerDuty allows me to easily customize how I will receive alerts while I am on duty. We have experienced a bunch of page outs over the last few years and PagerDuty done it's job well every time. We also integrate PagerDuty with Slack so that we can include that platform as a way to communicate the page outs with our team.
The support offered is also excellent as I have had a number of questions answered on first contact through their Chat support.
The support offered is also excellent as I have had a number of questions answered on first contact through their Chat support.
What do you dislike about the product?
really the only thing that I found somewhat annoying was learning how to setup the schedules initially. It wasn't super intuitive but I was able to get Chat help from PagerDuty support quickly and get my questions answered and schedules setup.
What problems is the product solving and how is that benefiting you?
PagerDuty allows us to ensure the appropriate staff are notified when a customer needs help outside our regular hours.
Really useful and intuative
What do you like best about the product?
It works. It's easy to setup, customisation is great. Notification options are great, for example I personally don't need/want a call, i'm fine with app and text but others prefer the call. The iOS app is excellent and can't fault it and is the primary notification channel for me.
What do you dislike about the product?
Sometimes it can be a pain to add a maintenance flag (I forget where it lives as i don't use them all the time)
What problems is the product solving and how is that benefiting you?
Getting clients websites back up and running quickly is important for our clients but it's also important for the clients to see how quickly we respond thanks to being alerted the minute and issue occurs (Day or night)
Recommendations to others considering the product:
Integrating with Jira and new relic is a life saver!
Just Works (TM) and Integrates Well
What do you like best about the product?
PagerDuty has a wide array of integrations. We integrate with both in-house systems via webhooks and with third party solutions. It has a great API and alerting system.
What do you dislike about the product?
The scheduling is difficult to learn. I looked at several different walkthroughs before finally understanding it. Each time we on-board a new person, I have to spend time working with them on the schedule.
What problems is the product solving and how is that benefiting you?
We created an on-call schedule quickly and effectively, then tied to our monitoring and alerting software to ensure that people on-call were only getting critical alerts.
Recommendations to others considering the product:
PagerDuty has the ability to integrate with just about anything. We integrate with more than what is on the list via email and webhooks.
Best alerting tool out there!
What do you like best about the product?
Mobile app rules. I like the new update, which added my on-call shifts.
What do you dislike about the product?
I would enjoy more stats about my on-call shifts. Would add some gamification, by introducing PD achievements.
What problems is the product solving and how is that benefiting you?
Production incidents.
Amazing experience
What do you like best about the product?
Amazing experience with Pagerduty. One of the best tool I have ever used for incident response. The alerting system and the escalation policy is the best. I also like the way we can resolve any issue with the phone call we get during escalation.
It's easy to use, you can create your team, add members, add services under your team and then create escalation policy as well. You can easily schedule the on-call schedule. It's easy to move services from one team to another as well.
Overall an amazing experience, and I highly recommend this to any company that want immediate alerting for their services.
It's easy to use, you can create your team, add members, add services under your team and then create escalation policy as well. You can easily schedule the on-call schedule. It's easy to move services from one team to another as well.
Overall an amazing experience, and I highly recommend this to any company that want immediate alerting for their services.
What do you dislike about the product?
There is nothing bad in Pagerduty. My experience is amazing so far, and there is nothing which I dislike about it.
What problems is the product solving and how is that benefiting you?
There are following benefits:
1. The rotation of shifts.
2. Automatic escalations of any incident
3. Phone calls as well as mail for tracking
4. We can create escalation policy for almost everything we need and as per our requirement.
5. Easy resolution of any false alerts by phone
6. Easy escalation of any serious incident.
We are using pagerduty to monitor our services/servers and their health check as well. As soon as our server or service goes down for any reason, we get an alert, which helps us to quickly identify the problem and resolve it. Which makes it even better because with alerting we prevent any kind of outages or monetary loss.
1. The rotation of shifts.
2. Automatic escalations of any incident
3. Phone calls as well as mail for tracking
4. We can create escalation policy for almost everything we need and as per our requirement.
5. Easy resolution of any false alerts by phone
6. Easy escalation of any serious incident.
We are using pagerduty to monitor our services/servers and their health check as well. As soon as our server or service goes down for any reason, we get an alert, which helps us to quickly identify the problem and resolve it. Which makes it even better because with alerting we prevent any kind of outages or monetary loss.
Recommendations to others considering the product:
Highly recommended
it has been satisfactory
What do you like best about the product?
the fact you can automatically trigger calls, SMS and email based on a event from one of the systems you're using. It takes the burden of constantly checking in on these systems off of your shoulders and you can safely rely on pagerduty for this.
What do you dislike about the product?
It takes some time to get used to the UI but once you've navigated it a couple time, it is ok.
What problems is the product solving and how is that benefiting you?
We're using it as a Incident management system. Every time there is an incident of highest or high priority, we get messages via pager duty. And now we do not miss any incident and the appointed engineer on call is readily made aware of the situation.
Recommendations to others considering the product:
Definitely, give it is try. Its easy to setup and use. And having a reliable incident management system such as pager duty helps to enhance the business processes.
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