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Keeps us on top of operations
What do you like best about the product?
We are able to trigger alerts, keep on top of them and compare with prior alerts to manage our systems and our client's systems. It's easy to separate critical blocker level errors with items that need attention but that doesn't need attention on a 24/7 basis.
What do you dislike about the product?
As much as we love PagerDuty, we hate when we see the name come through because it means that something has been triggered and needs our attentions.
What problems is the product solving and how is that benefiting you?
We take a proactive approach to operations instead of a reactive approach. Long gone are the days of clients telling us something is wrong. We monitor typical failure points along with application specific items and metrics to provide a smooth experience for our clients and their clients.
Recommendations to others considering the product:
If you're already using a similar service, mirror some of the alerting with it to compare the ease of use and the integrations. If you're new to a service like this, and if you have anything running on the Internet, you should be using this. Period.
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Great product
What do you like best about the product?
Notifies me until you acknowledge and reminds me are you ok else do you need some extra help in resolving it ?
What do you dislike about the product?
Too much noise :) but I don't like when I have multiple alerts it's tough to monitor.
What problems is the product solving and how is that benefiting you?
Many benefits reliable, trackable and easy to access all ways from everywhere :) this is a great product...
Recommendations to others considering the product:
ITs a great product it will be good if we have any PieChart option with the number of incidents
Simple and Reliable
What do you like best about the product?
I like that PagerDuty allows you to use as many, or as few, features as you need to get the job done. They do not force new features on you nor do they try to pressure you into spending more money. The software just works, and is easy for us to integrate with all of our systems. I also enjoy that they have such an open API, we have built custom tooling around the API which has helped us greatly.
What do you dislike about the product?
I wish the on-call scheduling was a little more robust. It's great, but would be much better if I could apply rules like "nobody should be on call for more than two consecutive days".
What problems is the product solving and how is that benefiting you?
Managing who is on-call without having to remember to "pass" the pager to someone. We used to have paging software that relied on us moving the current on-call team member into an Active Directory group. With PagerDuty we manage everything through the pager duty website. That alone has gotten around a lot of the strange on-call rotation issues we had in the past, like only flipping the pager to a new team member when everyone was online.
Recommendations to others considering the product:
Use the free trial and make sure you fully explore/understand the scheduling system, it is very powerful.
Simplifies on call coverage
What do you like best about the product?
Simple to do overrides, integration with jira is helpful
What do you dislike about the product?
I am not super keen on being on call in general but it's nice to have a tool to help out.
What problems is the product solving and how is that benefiting you?
Mostly covering for software application/database failures.
Pagerduty review
What do you like best about the product?
The reduction of false positives. In the past alerting would wake we up when no action was required.
What do you dislike about the product?
Only minor issues to report. The override scheduling can be a confusing experience.
What problems is the product solving and how is that benefiting you?
We now have standard alerting from multiple monitoring services worldwide. Also automatic scheduling of all call personnel.
Recommendations to others considering the product:
Pagerduty took multiple alerting systems and standardized them for all of our business units making it much simpler to support.
Very good alerting platform
What do you like best about the product?
Pager duty has some nice quality of life features. Sometimes you need someone to cover because life happens. PagerDuty make overrides easy for those moments when you cant be on call during your scheduled shift.
What do you dislike about the product?
Not being able to snooze an alert more than 24 hours
What problems is the product solving and how is that benefiting you?
Alerting for critical production processes
It Just Works
What do you like best about the product?
I never have to worry if I will get notified when there is an issue.
What do you dislike about the product?
I wish there were more scheduled escalation policies in the Lite version.
What problems is the product solving and how is that benefiting you?
When we have a production infrastructure issue, We rely on PagerDuty to let us know. One huge benefit is the Analytics, i can easier justify my time and the time that it takes to complete an incident.
Reliable, easy to use service
What do you like best about the product?
I really like three things. First is the ability to set up on-call schedules that will automatically call the appropriate person. I also like the automatic escalation, in case a call gets missed. Finally, I like that it works on standard cell phones, no need to have separate paging devices.
What do you dislike about the product?
I don't have any dislikes. I am much happier with PagerDuty that I was with my old paging company.
What problems is the product solving and how is that benefiting you?
Prior to using PagerDuty we would miss support calls from time-to-time. Since we started using PagerDuty we have not missed a single support call in the 6 years we have used PagerDuty.
Recommendations to others considering the product:
I have found PagerDuty to be very reliable. We have not missed a service call since we started using PagerDuty.
Always watching....
What do you like best about the product?
PagerDuty is a great system that integrates with everything. This makes it easy to monitor all of your productions systems from one place.
What do you dislike about the product?
Management UI is a bit lacking. Pricing is steep.
What problems is the product solving and how is that benefiting you?
System monitoring, on-call scheduling. Using a system like PD helps prevent downtime across our entire business.
Fantastic Product
What do you like best about the product?
The Variety and Quantity of Schedules that can be implemented
What do you dislike about the product?
Adding multiple people to schedules can be tricky.
What problems is the product solving and how is that benefiting you?
We've used PagerDuty to structure our entire company in regards to being alerted and notified for a variety of events in different ways and it's really allowed us both individually and as a company be aware of both internal and customer facing escalated events,
Recommendations to others considering the product:
Give it a trial run for sure and really research some of the extensive features it provides based on your needs.
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