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Great tool for getting alerted of potential problems with your applications in production.
What do you like best about the product?
It's generally very easy to integrate with whatever monitoring tool you're using in applications running live in production. It's also very convenient how you can setup on-call schedules for the members in your team, with corresponding escalation policies.
What do you dislike about the product?
I don't really have much downsides to share, so far the experience has been generally positive.
What problems is the product solving and how is that benefiting you?
In our engineering team we use PagerDuty to get alerted of potential problems in applications running live in production. We have integrations with multiple monitoring tools like Sentry, TrackJS, DataDog, among others.
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Highly recommend PagerDuty
What do you like best about the product?
PagerDuty does an excellent job at notifying us anytime our customers open emergency requests. Rotation schedules and notification alerts are easy to configure and send enough information to support and respond to our customers from any platform. We have never experienced any issues or downtime with their service and have been using them for 10+ years.
What do you dislike about the product?
Haven't really experienced anything negative.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert our on-call team of any emergency requests opened by our customers, this allows us to provide support 24/7.
PagerDuty just WORKS!
What do you like best about the product?
PagerDuty is easy to set up, reliable, and expandable.
What do you dislike about the product?
Had some trouble overriding schedules at first. It wasn't as intuitive as I would have liked, but a few tries and now it's no big deal.
What problems is the product solving and how is that benefiting you?
We have at least 4 teams that need to be on call and rotate the on-call duty weekly. We used to have a pager (lame) and PagerDuty makes it super easy to put people in and out of the rotation. We barely ever even think about it anymore. It just works.
Super helpful in emergencies!
What do you like best about the product?
We have several teams on different escalation paths and it is very helpful to have opportunities to have back ups available!
What do you dislike about the product?
It's a little confusing to set up there are several decisions to make before it actually does what you want it to do.
What problems is the product solving and how is that benefiting you?
Knowing who is accountable when and having backups for any middle of the night / weekend issues.
Good customizable alerting
What do you like best about the product?
Pagerduty integrates well with our datadog monitoring, both for alerting and resolving.
What do you dislike about the product?
Making a schedule that isn't a strict rotation is a little kludgy. It's not a huge issue, but it could be much easier.
What problems is the product solving and how is that benefiting you?
We use pagerduty to alert the on call engineer to SLA violating incidents.
Recommendations to others considering the product:
Easy to use with other apps
Pagerduty is a critical tool for us
What do you like best about the product?
The capability to integrate with many third party tools such as Slack, Icinga, Grafana, Anodot and many others. This allows us to connect and alert in a timely manner when issues appear
What do you dislike about the product?
For the integration keys, seem to need to be attached to an existing user, so actions with that token will be done in name of that user, this is good but not perfect for cases when you need to build bots or similar and not attached directly to an user.
Also, I would like a way to search for incident without having to use the API, that would make our lives much easier
Also, I would like a way to search for incident without having to use the API, that would make our lives much easier
What problems is the product solving and how is that benefiting you?
For SRE alerting, PagerDuty is critical, it allows us to make escalation for specific teams and set up comprehensible on call hours for our engineers.
Recommendations to others considering the product:
Definitely give it a try, if you are managing many resources and production is dead critical for you you definitely should consider
Works well
What do you like best about the product?
So far we have not had issues with Pagerduty. It works really well, and I like the escalation policies, and the multiple channels that it can use to alert people
What do you dislike about the product?
Slightly pricy for what it is, but I guess, since it's enterprise grade.
What problems is the product solving and how is that benefiting you?
It really has allowed us to get faster and more reliable alerting on various different sources with various different channels
Director of support and on of the main account's admins
What do you like best about the product?
Reliable, mostly flexible, nice APIs, timezone support
What do you dislike about the product?
The fact only 10 users can be on call at a time, this is a major limitation for us.
Also, the fact that the listing/reports from the UI aren't too detailed. Specifically, I'd like to learn how many times each of our agents "ack"ed.
Also, the fact that the listing/reports from the UI aren't too detailed. Specifically, I'd like to learn how many times each of our agents "ack"ed.
What problems is the product solving and how is that benefiting you?
Escalating in cases or prioritized support tickets, I like the multiple notifications, first text the on-call team, then if needed, call, them, if that's not enough call the rest of the team, etc...
PD Integrates well with all useful tools
What do you like best about the product?
I like the fact that PD Integrates well with all common monitoring tools we already use such as nagios, Datadog and several cloud monitoring apps. Isolating your projects with tags has been very useful with PD.
What do you dislike about the product?
There is almost nothing to write here, although improving over-ride schedule to recurring for longer time could be beneficial.
What problems is the product solving and how is that benefiting you?
Isolating various technologies within a Team for their on call schedules has benefited into making the right people/Team page than any other. Call over-rides are easy to implement for creating flex schedules.
Recommendations to others considering the product:
Must have if you are planning to manage on call schedules.
Reliable and easy to integrate
What do you like best about the product?
Integrating PD with in-house monitoring systems is really easy.
What do you dislike about the product?
There isn't a time-zone per user such that I can schedule someone for on-call based on times in their timezone. I have to schedule them based on times for my user's timezone.
What problems is the product solving and how is that benefiting you?
Multi-tiered scheduling for multiple timezones. It's allowed my teams to get more rest.
Recommendations to others considering the product:
Look into what it will take to integrate your monitoring solution with PD's alerting. I think you'll find it almost trivial.
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