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Reliable, configurable and essential.
What do you like best about the product?
Reliability and configuration option, although more integration options are desirable.
What do you dislike about the product?
Sometimes there's a latency, but that may not be entirely attributed to PD.
What problems is the product solving and how is that benefiting you?
Systems monitoring, reporting of application exceptions/errors.
Reduced downtime and proactive handling of application errors.
Reduced downtime and proactive handling of application errors.
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For groups of people
What do you like best about the product?
I really like that the it will switch who is on call on the days they are assigned to. It makes it easy and we just leave it alone. Also its super easy to switch shifts.
What do you dislike about the product?
There isn't anything really that I would change
What problems is the product solving and how is that benefiting you?
nothing yet
We used PD for last 8 years, even before IBM accuired Kenexa and it made our DBA life easier.
What do you like best about the product?
The ability for DBAs to split 24 hours coverage between three geographycal locations
The ability to have integrations with Slack and email
The ability to involve differnt teams during the troubleshooting of an incident
The ability to have integrations with Slack and email
The ability to involve differnt teams during the troubleshooting of an incident
What do you dislike about the product?
Mobile version lucks on ability of scheduling maintenance mode
What problems is the product solving and how is that benefiting you?
We have alerts from SQL Servers and SQL Diagnostic Manager coming through PD
Very easy to follow the alert. Alerts are always fired on time giving the opportunity to dress an issue
Very easy to follow the alert. Alerts are always fired on time giving the opportunity to dress an issue
Recommendations to others considering the product:
Have a good training with PD
Excellent
What do you like best about the product?
Pagerduty help is to raise P1 incidents and also members from other teams worked collaboratively.
Gained insight on how to develop bots and pagerduty integration.
Gained insight on how to develop bots and pagerduty integration.
What do you dislike about the product?
Sometimes the pagerduty loads very slow but other than its OK. and also some of the features that cannot be integrated to other and also the features.
What problems is the product solving and how is that benefiting you?
All incidents related to high level management(P1 and critical).
Recommendations to others considering the product:
Just go for it.
It works
What do you like best about the product?
Schedule and routing incidents
Phone App
Phone App
What do you dislike about the product?
Need additional integration with slack
Need a better incident routing mechanism
Need a better incident routing mechanism
What problems is the product solving and how is that benefiting you?
On-call schedule for dev
Reduce the noise
What do you like best about the product?
I like the ability to de duplicate events from our monitoring systems. I also like that we can use PagerDuty to be a single pane of glass reflecting alerts from multiple systems.
What do you dislike about the product?
While the on call schedule is a nice feature, setting those schedules up can be confusing.
What problems is the product solving and how is that benefiting you?
Reduced noise. Incident awareness.
PagerDuty works great!
What do you like best about the product?
The escalation features have been best for us. We have an agent on call, but they frequently aren't near their phone and so they've missed the initial alert. It also allows our agents to have better work-life balance, as they don't need to constantly monitor our CRM software for tickets that come in during off hours.
What do you dislike about the product?
Some team members have complained that they constantly get alerts. They might just be doing it wrong...
What problems is the product solving and how is that benefiting you?
We use PagerDuty to notify agents of software issues during off hours and weekends. It has given us visibility on cases and allowed agents to have better work-life balance
Recommendations to others considering the product:
We had Pager Duty when I started - but it's been great! We had an "outage" because of a chance in our CRM and our visibility of cases simply disappeared. Once we got Pager Duty back, we got our visibility again and things were back to normal.
A good platform
What do you like best about the product?
We can be reached by notification, sms, phone. And we can arrange different tier and teams for incident or event fast respond.
What do you dislike about the product?
The UI of web is a little out of date. And the price is expensive.
What problems is the product solving and how is that benefiting you?
It’s more easy for SRE & CRE team.
Fantastic
What do you like best about the product?
PagerDuty makes on-call scheduling easy. Replaced a physical pager, which was fantastic. Customizable notification options per user.
What do you dislike about the product?
Oncall timeline on mobile is not easy to read, so it takes a few clicks to see who is oncall.
What problems is the product solving and how is that benefiting you?
PagerDuty replaced a physical pager. No more painful swaps or unreliable equipment. Reliability of PagerDuty has never been an issue.
Pager Duty is Great
What do you like best about the product?
I love the way alerts are categorized by teams and schedules -- it really helps to keep things organized. Also, we integrate with sentry and that all works very well.
What do you dislike about the product?
I don't have much to complain about re: pagerduty, it does everything we need~
What problems is the product solving and how is that benefiting you?
We are using Pager Duty to power our On Call rotation, including automatically generating incidents and escalating incidents when necessary
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