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an okay tool for handling pager in your organization
What do you like best about the product?
The basic functionality of getting alerted, and the integration with slack etc.
What do you dislike about the product?
The UI functionality. The analytics on incidents are often time-out.
What problems is the product solving and how is that benefiting you?
UI improvements on scheduling, analytics, etc. are needed.
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A better pager
What do you like best about the product?
The promptness in all forms (email, sms and the app)
What do you dislike about the product?
It could get difficult to configure pagerduty
What problems is the product solving and how is that benefiting you?
CI/CD
Recommendations to others considering the product:
Easy to implement, easy to integrate and easy to monitor
Quality service that is reliable and easy to use.
What do you like best about the product?
Pager duty is a very configurable service providing complex escalation rules, staff on call scheduling, direct interfacing to some systems and is very straightforward to setup and use. The phone app is well designed and easy to use as well. There are also good analytics for tracking alert frequencies and staff responses.
What do you dislike about the product?
This service has met all of my criteria and I don't have anything that I can specify that I dislike about the product.
What problems is the product solving and how is that benefiting you?
With running a complex IT configuration with minimal staff, I am able to be aware of any critical issues happening in my environment typically before it is reported by users. It also ensures that I am aware of issues occurring during non-business hours.
best alerting app ever
What do you like best about the product?
I like the flexibility with creating monitors, schedules, and overrides. Using Pagerduty has helped us be more proactive and helped us frequently solve issues before they are reported form our customer care teams or other sources. For the application itself, I love how you can choose how to get paged. Via app, via email, via phone call, via text.... or all of the above.
What do you dislike about the product?
getting paged at 2 in the morning is the worst :) Other than that, since I make sure to get alerted via phone call so I get woken up in the night, I hate having 30+ voicemails by the end of the week :)
What problems is the product solving and how is that benefiting you?
We have helped our time to resolution improve and increased overall uptime for all our applications. Through this we are better able to make are RPOs and better service our customers.
Recommendations to others considering the product:
Take the leap, do it. LOVE the app
Does everything you need and nothing you don't
What do you like best about the product?
The ability to easily override schedules, and the alerting options available. The amount of third party integrations available means that we can tie PD into any other SaaS without integration hiccups.
What do you dislike about the product?
The interface can be a little cumbersome, especially regarding schedule overrides. Also, I did initially have issues scheduling oncall shifts for users across different timezones, but I havent experienced that issue for several months.
What problems is the product solving and how is that benefiting you?
We page during incidents, and we page automatically from alerts coming from our APM providers. As far as this functionality goes, PD does everything we expect.
Recommendations to others considering the product:
It's a simple service that does exactly what it should and nothing it shouldn't. If you want to reliably wake up engineers at 3AM, then PD is the right solution for you.
Amazing tool to keep production servers running
What do you like best about the product?
The analytics tool. Helps me to keep track of the alert trends and plan how many dev cycles do we need to spend to reduce pager pain
What do you dislike about the product?
The on call override mechanism is not very user friendly. There should be an easier way for that.
What problems is the product solving and how is that benefiting you?
We use pagerduty to alert in case something goes wrong with our production systems.
This has been super helpful in detecting and fixing outages before they happen.
This has been super helpful in detecting and fixing outages before they happen.
Recommendations to others considering the product:
Must have tool to keep your production servers up and running at all times.
Has good potential
What do you like best about the product?
- single view for all the alerts
- Better visualization of ios app
- Better visualization of ios app
What do you dislike about the product?
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall
- webUI is pretty bad
- webUI is pretty bad
What problems is the product solving and how is that benefiting you?
- All incidents in one place
Multi Year Happy Customer
What do you like best about the product?
Ease of use, integration options, quite reliable, responsive team
What do you dislike about the product?
As the account owner i felt a bit of lack of organization and disconnect on the sales side.
What problems is the product solving and how is that benefiting you?
The initial impact was around how efficiently we get notified, then it grew to greater reporting capabilities that turned onto how effectively we operate on the larger scale
Comprehensive and simple to use
What do you like best about the product?
Scheduling and escalation policies make it really easy to manage the whole team and rules for how issues must be dealt with on a regular basis. On top of that, overrides make it a breeze to plan out for vacations, leaves or one-off times to change those rules (like when someone that is not on-call is doing some critical work)
What do you dislike about the product?
They keep adding features that are behind a bigger paywall. Definitely not a deal-breaker for what we are currently using it for and completely understandable (I want them to be around for a long time, and that means they have to make money).
What problems is the product solving and how is that benefiting you?
Handling all issues in our systems in a very clear and concise way. It removes the need to have a NOC with a spreadsheet and contact information for whoever is on-call at any given point. You can even use a dedicated e-mail so that anyone can wake-up the on-call at any given time if they feel it is warranted.
Recommendations to others considering the product:
Check that your existing systems you use have a PagerDuty integration or plugin so that you don't have to think and manage that separately.
Senior SRE (for high performance computing)
What do you like best about the product?
It's reasonably easy to setup and is reliable once it's up and running.
What do you dislike about the product?
Scheduling interface has always been less fun to use, especially when it comes to overriding people for holidays etc...
What problems is the product solving and how is that benefiting you?
I've been able to provide more visibility into our production infrastructure to stakeholders which normally wouldn't have access
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