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Great service offering!
What do you like best about the product?
Ease of managing alerts from mobile device
What do you dislike about the product?
Nothing that comes to mind. The product is great!
What problems is the product solving and how is that benefiting you?
After hours issues getting addressed and auto-escalated if needed
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PagerDuty Review
What do you like best about the product?
The ability to set schedules and actions.
What do you dislike about the product?
Have not run into an issue that we dislike.
What problems is the product solving and how is that benefiting you?
Alerting management of issues.
Recommendations to others considering the product:
na
Reliable, Easy to use, Convenient
What do you like best about the product?
I like how easy it is to manage schedules, We adjust these constantly and it is very easy to use and set up.
What do you dislike about the product?
I have had issues getting PagerDuty to override system volume sometimes, need to re-install the app to fix LG V40
What problems is the product solving and how is that benefiting you?
We have multiple tiers set up, with 4 on call with escalation policies set up. We use this for after hours emergency tickets and for fail over or system down notifications/alerts
Recommendations to others considering the product:
It is a solid application that does what it needs to.
Its a nice tool with open to most integrations and with analytics data
What do you like best about the product?
Its a nice tool with open to most integrations and with analytics data to find out actionable areas to improve efficiency of the service.
What do you dislike about the product?
Sometimes I felt when you acknowledge the alert from App it still fires the call paging.. sometimes that irritates me.. if that can be improved it will be a better customer/user experience.
What problems is the product solving and how is that benefiting you?
To see our Incidents coming from 800 per month to 25 in a month. By utilising the analytics data available per service.we focused onto alerts which were recurring and refactored the services and monitors to reduce the flappyness. this was possible because of Pagerduty insights.
Pagerduty Admin and user
What do you like best about the product?
The complete stack of options for managing alerting and on call solutions, breaking down teams, schedules and on call shifts to have multiple people on call at different times of the day in an easily repeatable system is great and still managing escalation policies in there as well
What do you dislike about the product?
getting calls at 3am but thats not your fault. Mostly its the implementation of setting up an entirely new team, with everything you need to do if there was a quick start to get a new team up and running it with the option of cloning other teams schedules and alert.
What problems is the product solving and how is that benefiting you?
Pulling together multiple monitoring platforms from AWS, Pindom, Grafana and Kibana into one alerting platform that can alert using multiple systems (phone, email SMS)
Recommendations to others considering the product:
Get Some help to begin with, it will save you from tearing everything down and starting again if you make a mistake early on
Great incident management
What do you like best about the product?
I was able to build custom applications to call Pagerduty APIs to set my specific filters. Upside: I have to build my own custom application to do filtering because PD filtering does not work for my purpose.
What do you dislike about the product?
Not anything I can think of because I haven't had any issues
What problems is the product solving and how is that benefiting you?
Assisting customers for the specific issues with services because it let's me get alerted.
Excellent
What do you like best about the product?
The easily configurable on call shift schedules.
What do you dislike about the product?
Apart from having for one incident multiple alarms sometimes, is what I need.
What problems is the product solving and how is that benefiting you?
Preventing downtime. Defend services level objectives.
Long Time User of PagerDuty
What do you like best about the product?
We have been using since 2012 and the product is always there for us. It always works and has very good integrations.
What do you dislike about the product?
Interface is a little dated and support is not always on top of it
What problems is the product solving and how is that benefiting you?
We use to get everyone involved in outages
Recommendations to others considering the product:
Great tool for DevOps teams
Alert Flexibility
What do you like best about the product?
The ability to customize alerting levels
What do you dislike about the product?
No easy reoccurring maintenance windows
What problems is the product solving and how is that benefiting you?
Able to respond quickly to production issues
PagerDuty review
What do you like best about the product?
Timely alert for any issue with our infrastructure was main reason we adopted PagerDuty. Some of the feature like first alert goes to support engineer and if the engineer fails to respond, second level manager is alerted, is very good. I think a tool like this is a must for 24/7 support environment.
What do you dislike about the product?
no such thing. I have used PagerDuty in past for many years and it was very helpful in proactively addressing any application on infrastructure issue.
What problems is the product solving and how is that benefiting you?
24/7 support
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