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End users getting help when they need it most.
What do you like best about the product?
Configurable for what we need. Integration was pretty simple, well documented for admins.
What do you dislike about the product?
Nothing in particular. Most of what our organization wrestled with is training, process-related.
What problems is the product solving and how is that benefiting you?
We were trying to ensure on call teams were notified effectively when high priority incidents occurred.
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Integrated PagerDuty for escalated alerts
What do you like best about the product?
ability to create escalation workflows and rules
What do you dislike about the product?
integration with servicenow is not as configurable as we would like.it to be only limiting one service to one grojup in servicenow and not a many to many relationship
What problems is the product solving and how is that benefiting you?
On call and escalation for critical incidents
Faster resolution time
Faster resolution time
Effective way to manage a distyributed team for alert management
What do you like best about the product?
Ease of use and connectivity to the mobile platform
What do you dislike about the product?
There was nothing that I particularly disliked
What problems is the product solving and how is that benefiting you?
Connecting multiple on call reports for alrting on Incident Management
Easy integration
What do you like best about the product?
The integration took me only a few hours to turn on and start doing demos. Configuring too more but that’s expected.
What do you dislike about the product?
I wish there was more documentation about use cases or different ways other servicenow customers have configured it.
What problems is the product solving and how is that benefiting you?
Automatic call escalation. On call rotation
Great and easy to use
What do you like best about the product?
It was simple to configure with ServiceNow. Not much support required.
What do you dislike about the product?
There aren't any things right now that we dislike about PagerDuty
What problems is the product solving and how is that benefiting you?
We are using the PagerDuty app to integrate with ServiceNow to create Incident tickets for specific PagerDuty alerts.
Easy integration and good support
What do you like best about the product?
Their support team was willing and able to assist me during the setup
What do you dislike about the product?
When an incident is set to p1, but the assignment group is not associated with PD, it adds a note to the ticket that it did not create a pd ticket. This causes confusion for users that do not know pagerduty.
What problems is the product solving and how is that benefiting you?
p1 incident communication, and after hours incident communication
PagerDuty is Great!
What do you like best about the product?
Ease of use, and a lot of built in features that make it easy to help meet your time to respond SLAs
What do you dislike about the product?
There is nothing i found to dislike, the tool works great
What problems is the product solving and how is that benefiting you?
Time To Respond for Incidents 1 through 4
DeMaro's Pager Duty Review
What do you like best about the product?
Easy to use and integrate with SN
Great Customer and Technical Service
Great Customer and Technical Service
What do you dislike about the product?
Multiple pages for same alert and critical incident
What problems is the product solving and how is that benefiting you?
Alerting offshore and on shore users when a critical incident occurs
PagerDuty
What do you like best about the product?
I like that it is gone . I moved to a new platform
What do you dislike about the product?
revolving support had about 5 CSM in 2 yrs
What problems is the product solving and how is that benefiting you?
for incident notificationn and on call support
Dropped for Twilio
What do you like best about the product?
Ease of use. The configuration of PagerDuty was much simpler than current solution
What do you dislike about the product?
It was not compatible with our other tools
What problems is the product solving and how is that benefiting you?
Escalations based of INCs and trigger conditions programmed via service desks
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