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Pagerduty is great! But their integration lacks features...
What do you like best about the product?
The fact that I just get called whenever a ticket comes in to our system that we have deemed important enough. I don't have to check my email every time a new ticket comes in after hours to see if it's important!
What do you dislike about the product?
It can take a while to configure all the applications you have, since they're all set up one at a time.
What problems is the product solving and how is that benefiting you?
People all across our IT are automatically on call on a schedule to be notified when important tickets come in to their team. ...And if they don't answer, there's always a backup person that gets notified
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PagerDuty
What do you like best about the product?
Able to complete all functions inside ServiceNow ticket. No need to swivel chair between app and ticketing system.
What do you dislike about the product?
Needs better way to display on call schedules within ServiceNow.
What problems is the product solving and how is that benefiting you?
On call schedules, communication of incidents.
PagerDuty and ServiceNow Integration
What do you like best about the product?
The integration has a quick and easy way to create and manage user, schedules and allows for the automation of pages to allow the correct team to be engaged immediately and efficiently.
What do you dislike about the product?
The application has a hard time passing in values from records when created in PagerDuty and creating a corresponding incident in ServiceNow.
What problems is the product solving and how is that benefiting you?
PagerDuty allowed our on-call teams to know of incident off hours and without having to constantly manager their queues. This has simplified the after hours engagement method and reduce the number of unnecessary outreach to incorrect groups.
Easy to implement, easier to use
What do you like best about the product?
The PagerDuty add-on is very simple to get up and going and is even easier to use.
What do you dislike about the product?
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What problems is the product solving and how is that benefiting you?
Incident Alert and response. PagerDuty simplifies the alert and response process.
can be installed and in production in a day
What do you like best about the product?
From a platform point of view, PagerDuty expands features and makes it easier for our end users to do their jobs. Top notch support form their team as well.
What do you dislike about the product?
PD needs to work on their supporting documentation and give some ops support tasks.
What problems is the product solving and how is that benefiting you?
EMIM functions. Dev ops team being able to work faster with each other
Pagerduty alerting
What do you like best about the product?
Great platform. It is really effective in alerting when something is wrong. Also the escalation policy configuration is seamless and is very convenient.
What do you dislike about the product?
It is important to get it configured correctly and only use it for major incidents to focus on critical errors so we can take quick actions. If it's not configured correctly then it is very easy to get alert fatigue.
What problems is the product solving and how is that benefiting you?
Business problem that I am solving with Pagerduty is mainly regarding our Infrastructure and applications to make sure that everything is BAU (business as usual)
Don't be woken up for no reason :-)
What do you like best about the product?
With PagerDuty our employees have the confidence that they are "free" from alerts when not on call. It integrates easily into other solutions giving us a wide range of monitoring.
What do you dislike about the product?
At times the interface can be an issue with new users
What problems is the product solving and how is that benefiting you?
As fast as possible solutions to our service needs
On-Call system
What do you like best about the product?
Ability to schedule on call and an escalation policy for on-call
What do you dislike about the product?
Pagerduty spams you, Calls and texts you based on a policy. Would like to receive texts during the day and calls at night, allowing the on-call to wake up
What problems is the product solving and how is that benefiting you?
PagerDuty was put in place to solve on-call scheduling, notification, and escalation if on-call is missed.
Never miss an alert
What do you like best about the product?
It's easy to manage, acknowledge the alert & resolve via phone. It keeps track of all alerts over a long period of time for reporting.
What do you dislike about the product?
it is relentless which makes sure I respond to events
What problems is the product solving and how is that benefiting you?
Database space issues, long running jobs and any monitoring of computer systems
Quick and easy alert
What do you like best about the product?
The alerts are manageable and easily configurable as per your business processes. Call hunting and scheduling is very good.
What do you dislike about the product?
Integration is not seamless. It has some challenges and we still have to use both Pagerduty for configuration.
What problems is the product solving and how is that benefiting you?
After hours critical alerts have solved a few incidents. Quick resolution due to timely alerts helps running the business with minimum downtime.
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