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Responding and Resolving incidents in a quicker way
What do you like best about the product?
The Pagerduty has been used over and over again for direct notification be it voice or email to the next oncall person available which helps in responding incidents quickly
What do you dislike about the product?
The User Interface can be little more freindly
What problems is the product solving and how is that benefiting you?
Respond to incidents in a quick manner and avoiding escalations.
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PagerDuty has made life with Service now incidents a lot easier
What do you like best about the product?
I like the integration with Service Now the ability to Notify on calls of incidents and the easy of updating tickets for Service now through PagerDuty
What do you dislike about the product?
I do not have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
On call notifications and notifying the correct people and the easy of updating and resolving incidents
Pager duty integration process
What do you like best about the product?
Pager duty has a very responsive integration process and a very active support team
What do you dislike about the product?
The integration process can be a bit confusing and the available documentation does not always provide straight forward information
What problems is the product solving and how is that benefiting you?
High priority incident integration and assignment notification.
Fabulous, intuitive application
What do you like best about the product?
ease of use, intuitive, easy to configure, tracking,...
What do you dislike about the product?
There is nothing I dislike about PagerrDuty
What problems is the product solving and how is that benefiting you?
Live call routing is valuable for technician autonomy
Easy Integration
What do you like best about the product?
Easy to integrate. Auto escalation helps to quickly resolve incidents
What do you dislike about the product?
As of now none but if needed later will let you know
What problems is the product solving and how is that benefiting you?
Auto escalation helps to quickly resolve incidents
A great single pane of glass to map alerts to people
What do you like best about the product?
I like how easy it is to setup a call schedule. You can add multiple forms of contact so it can email or call, while also going down the line of support engineers.
What do you dislike about the product?
I dislike how clunky it is to setup services in PagerDuty. It's tedious to setup 10+ services that you want to page on.
What problems is the product solving and how is that benefiting you?
We needed to map alerts in Datadog to a list of people to notify. PagerDuty fits that need.
Rundeck user for multiple development and production tasks
What do you like best about the product?
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to grant them access to all services in the DC/group.
We can provide non-technical end-users a simple form with drop-down menus to choose settings and set variables for running tasks with no need to understand the underlying scripts.
We can provide non-technical end-users a simple form with drop-down menus to choose settings and set variables for running tasks with no need to understand the underlying scripts.
What do you dislike about the product?
When working with a mixed authentication environment it becomes tricky to configure ssh access/keys/passwords/etc for the same project. Sometimes there's a need to create separate projects just to simplify auth.
What problems is the product solving and how is that benefiting you?
We have the need to provide groups of users with access to only some administrative tasks without providing admin access directly to software, services and servers.
We also use Rundeck for return-to-service jobs. For example based on monitoring alarms for our monitoring systems we send a request to Rundeck to run a job to auto-remediate the issue. This has reduced the number of man-hours spent by our front-line administrators doing repetitive tasks.
We also use Rundeck for return-to-service jobs. For example based on monitoring alarms for our monitoring systems we send a request to Rundeck to run a job to auto-remediate the issue. This has reduced the number of man-hours spent by our front-line administrators doing repetitive tasks.
Recommendations to others considering the product:
If you need a tool that allows you to delegate tasks to groups in a user-friendly way or are interested in return to service automation, Rundeck is a great tool.
The Gold Standard in On-Call Alerting
What do you like best about the product?
Pagerduty is stable, feature-rich, and dependable. All of our other monitoring services have direct integrations with pagerduty, and there's great things like the ability to page through Slack or Email which are crucial for our workflows.
What do you dislike about the product?
Pagerduty's API is incredibly cryptic until you've gotten a hold of the ideas. More/better documentation could help, third-party libraries also fill in a lot of the blanks.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert on-call engineers about incidents so that they can respond 24/7 to keep our system online. Event rollups and integrations are crucial to keeping the false-alert volume low.
Recommendations to others considering the product:
Try it, it's 100% worth it and solves our on-call alerting needs. We've not ever been impacted by an outage (though like any service, they've had some, they're short and information is quickly shared).
PagerDuty is one of the most critical pieces of our infrastructure
What do you like best about the product?
We have really appreciated the bulletproof reliability. Since PagerDuty is the last piece in the chain that alerts our staff of critical support and production issues, reliability is essential.
What do you dislike about the product?
Sometimes the UI is a bit confusing, otherwise it is super easy to use.
What problems is the product solving and how is that benefiting you?
Notify on-call support and SRE teams of critical issues.
Pager Duty Review
What do you like best about the product?
We like the cloud base service for alerting and incident management, the alert calling features, all of the integrations and escalation management.
What do you dislike about the product?
The AWS Cloudwatch integration works but when you receive a call about a say a SQS queue threshold, what the pager duty call will read back to you is the title of the monitor which typically is very cryptic.
What problems is the product solving and how is that benefiting you?
Calling the right company resources when there are system alerts.
Providing a single place to look to see incidents occurring across all of our monitoring solutions.
A low cost solution for a company our size.
Providing a single place to look to see incidents occurring across all of our monitoring solutions.
A low cost solution for a company our size.
Recommendations to others considering the product:
No brainer. Ghost Inspector should be part of everyone's monitoring stack.
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