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Pager Duty Review
What do you like best about the product?
We like the cloud base service for alerting and incident management, the alert calling features, all of the integrations and escalation management.
What do you dislike about the product?
The AWS Cloudwatch integration works but when you receive a call about a say a SQS queue threshold, what the pager duty call will read back to you is the title of the monitor which typically is very cryptic.
What problems is the product solving and how is that benefiting you?
Calling the right company resources when there are system alerts.
Providing a single place to look to see incidents occurring across all of our monitoring solutions.
A low cost solution for a company our size.
Providing a single place to look to see incidents occurring across all of our monitoring solutions.
A low cost solution for a company our size.
Recommendations to others considering the product:
No brainer. Ghost Inspector should be part of everyone's monitoring stack.
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Pagerduty is the glue that connects all of the moving parts in our after-hours operation.
What do you like best about the product?
Pagerduty can be configured to meet every requirement we have, and the few times I couldn't intuitively discover the options needed, support was able to resolve the issue.
What do you dislike about the product?
Setting up our schedules for the first time took a little effort, but the time invested has payed dividends.
What problems is the product solving and how is that benefiting you?
We're able to handle a variety of incoming channels, including live call routing, and get callers into the right hands quickly.
Recommendations to others considering the product:
Go for it!
Reliable and Flexible
What do you like best about the product?
Ease of integration with other services.
What do you dislike about the product?
It's likely not their fault, but SMS alerts are too expensive.
What problems is the product solving and how is that benefiting you?
App and website error alerts.
Good system for server monitoing
What do you like best about the product?
It's an excellent system with many flexible options to set up the ,monitoring rota.
What do you dislike about the product?
It's not that i dislike but it could be better if it can ask for a comment for actions to a trigger like acknowledge, resolve.
What problems is the product solving and how is that benefiting you?
It gives the flexibility of setting up alerting rules in various levels.
The core of our operational support processes
What do you like best about the product?
The flexibility of the platform to meet a variety of alerting use cases across our business.
The UX is clean and relatively easy to follow even for what is a kind of complex and feature rich system.
The ability of the system to reduce the noise for incident responders.
The simple setup of automated escalation policies.
The mobile app.
The UX is clean and relatively easy to follow even for what is a kind of complex and feature rich system.
The ability of the system to reduce the noise for incident responders.
The simple setup of automated escalation policies.
The mobile app.
What do you dislike about the product?
Not a lot to be honest - I'd like more flexibility in the Response Plays feature (one click multi-step actions you can run) to all
What problems is the product solving and how is that benefiting you?
PagerDuty lets us provide 24x7 support coverage without having the scale required to run a fully staffed 24x7 NOC. It ensures that we are on top of incidents before they are reported to us by customers, leading to increased customer satisfaction.
Recommendations to others considering the product:
Take a moment to think about event & incident flows, and the taxonomy of your services. A little bit of time upfront can save a fair bit of frustration and rework once you know more.
Excellent product
What do you like best about the product?
We use PagerDuty as part of our monitoring and incident response stack. It's a very good product and happy with how it integrates with other systems.
What do you dislike about the product?
Nothing so far. Have been very happy with the product.
What problems is the product solving and how is that benefiting you?
Stakeholder option has been good to expand visibility of who is managing alerts.
Abruptly refreshing!
What do you like best about the product?
The notifications for the app. I love the custom audio options that come with the app. All of the audio notifications are abrupt and refreshing. Second I would say the API. I write lots of little scripts for this and that so the API is the best. Oh and the low importance notifications. Being notified not when I'm sleeping is good too.
What do you dislike about the product?
Ehh I'm pretty good with every aspect of the product.
What problems is the product solving and how is that benefiting you?
Monitoring software monitoring monitors have never become so easy. Seriously, sometimes things break and you have no way of knowing without writing a custom script and hooking into PagerDuty.
Recommendations to others considering the product:
Use it to it's fullest because everything it offers is everything you needed.
Make your Alerts more Actionable with PagerDuty
What do you like best about the product?
Pagerduty collects alerts centrally, so that they do not need to be distributed to the e-mail inboxes of every team member anymore.
What do you dislike about the product?
The ability to search through past incidents for keywords is limited.
What problems is the product solving and how is that benefiting you?
Before using pagerduty, the entire team received every alert in e-mail all the time. It was unclear who was working on what and large incidents would flood our inboxes. With pagerduty the alerts are organized into services that clearly show which incidents have been acknowledged. With intelligent alert grouping we are able to group alerts together that relate to a common incident which leads to better problem management, faster MTTR and a happier, more productive operations team.
Recommendations to others considering the product:
A great solution for centrally managing alerts for multiple business units and/or locations.
Service meets expectations
What do you like best about the product?
Pagerduty is an application that just works. It's smooth and easy to use.
What do you dislike about the product?
Pagerduty is a bit pricey, although still in the "valuable" camp.
What problems is the product solving and how is that benefiting you?
We use pagerduty for on-call alerting
Good alerting solution with strong integrations
What do you like best about the product?
We're primarily using PagerDuty as a notification medium and Live Call Routing solution. It excels at both of these functions and integrates well with our ITSM (ServiceNow). It offers a diverse array of methods for injesting alerts and integrates with awide array of platforms, something that has been beneficial and minmiezed concern when selecting new services as the integrations have generally been avaliable or easy to add.
What do you dislike about the product?
Not a good pricing model for our use case, we had to upgrade to a higher plan to get a limited number of features we actually needed.
What problems is the product solving and how is that benefiting you?
PagerDuty manages our on-call rotation, emergency alerts, and live call routing for critical customer support calls. We rely on it to maintain our SLAs to our customers and to process and distribute all alerting for our cloud environments.
Recommendations to others considering the product:
Overall this is a reliable solution that filled a need.
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