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Amazingly useful tool to handle emergency broadcasts
What do you like best about the product?
Pagerduty allows you to divide people into separate groups, so that if the severity incident is something related to a specific group, it is not necessary to trigger it for everyone. It also allows for escalation and "on-call" duties per week - this is extremely useful, as nowadays our helpdesk team does not even need to call us personally, since Pagerduty handles everything on its own and always knows who's on call.
What do you dislike about the product?
I don't think this is entirely related to Pager Duty in itself, but to our own current infrastructure. The alert emails seem to be sent out to everyone (included the pager duty account, which triggers pager duty in itself). Thus, any subsequent email in the email chain may end up creating a different alert for pager duty.
What problems is the product solving and how is that benefiting you?
Our company provides a high availability solution for our customer. Pager Duty allows us to get all necessary hands as quickly as possible whenever an issue arises. This has also leveraged our helpdesk team's need to call development, DBA, etc, on their own, as they may sometimes not know entirely who's on call. Triggering an alert on pager duty is more than enough.
As a member of the dev group, if you get an alert and you are on call but not available, it is easy to escalate to the next dev on the line - without having to personally call them.
As a member of the dev group, if you get an alert and you are on call but not available, it is easy to escalate to the next dev on the line - without having to personally call them.
Recommendations to others considering the product:
Set everything up correctly from the start! Consider the type of alerts you need. For myself, it is extremely useful to set ALL alerts (SMS, Calls, Email), as it may be easier for me to look at my phone if everything's going haywire.
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Great Platform for Support Channel Management
What do you like best about the product?
The rule customization is very robust. I like the ability to set different settings by user and by contact channel. The ability to customize your contact management by text, phone call, email. etc. is very powerful
What do you dislike about the product?
The on-call timeline could be better designed. I would prefer to see some sort of calendar view over the current vertical timeline.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty to manage on-call support schedules and manage outreach strategy during outage incidents.
We are seeing efficiency gains from multiple perspectives. Quicker first response time, streamlined communication between channels and less time spent managing support schedules.
We are seeing efficiency gains from multiple perspectives. Quicker first response time, streamlined communication between channels and less time spent managing support schedules.
Best on call pager ever
What do you like best about the product?
I love all the features , especially the depth of the problem , I have tried using opsgenie and it isnt as efficient as pagerduty. I loved the extra customization
What do you dislike about the product?
Sometimes can be a bit messy with the overlay
What problems is the product solving and how is that benefiting you?
Paging and incident management is very important and with pager duty the task is almost done very effectively.
Great for teams that have an On-Call Schedule
What do you like best about the product?
Makes it easy to implement escalation and on-call policies and rotations.
What do you dislike about the product?
Doesn't provided great support for trading on-call shifts with someone if you're going to be one vacation. Can be done, but it's not super straight forward.
What problems is the product solving and how is that benefiting you?
Peace of mind knowing that if we have an incident that the correct people will be notified and we can get the issue resolved quickly.
Recommendations to others considering the product:
Make sure that your Pager Duty configuration and policies reflect how your team actually works or you'll get little value from the tool.
Senior Analyst
What do you like best about the product?
It has helped us poke holes in our pipeline, finding places where we have needed to bulk up our code and discuss issues as a team.
What do you dislike about the product?
Level of control when it comes to notifications was a bit difficult, especially in congruence with our airflow processes, but it was figured out.
What problems is the product solving and how is that benefiting you?
Our pipeline serves our app, so it is important that our processes do not fail. The problem it solved was raising good points of discussion and making accountability organized.
PagerDuty Watchdog
What do you like best about the product?
Pagerduty is very simplified and can create tasks at granular level.
What do you dislike about the product?
Noting at the moment. The product meets all the requirements.
What problems is the product solving and how is that benefiting you?
pagerduty helps us in altering Prod incidents and tracking the progress and resolving the incident.
It's great benefit is keeping track of incidents and time management.
It's great benefit is keeping track of incidents and time management.
No problems so far
What do you like best about the product?
The phone calls and voicemails are very helpful. They definitely get my attentions when there is an issue.
What do you dislike about the product?
I wish that you could acknowledge issues for a longer amount of time. Some issues take longer than 30 minutes to fix. Receiving a phone call when you are in the process of fixing an issue can be annoying.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty to alert us when problems arise across the system
Simple to set up, awesome integrations, and just works
What do you like best about the product?
PagerDuty enables your team to setup alerts, on call schedules, escalation paths, run books, and everything you could need to provide themselves with meaningful realtime alerting. Most service offer some way to integrate with PagerDuty, and if they do not you can use their REST API to integrate on your own. Having the ability to be alerted via text, phone, slack, web app, desktop app, chrome plugin, etc. is invaluable when on call.
What do you dislike about the product?
Not much. Make sure when you are doing work you set up maintenance windows so you do not accidentally spam your team. Also make sure you have a way to auto resolve probes if they fail or else you may see your voicemail inbox get filled up pretty quickly.
What problems is the product solving and how is that benefiting you?
Being on call is not easy, but with PagerDuty you can empower your team to set up sensible alerts and react to them when they are triggered. It also helps teams mature as once you support your own software you become more aware of what kinds of important issues exist and need to be solved.
Recommendations to others considering the product:
Make sure that you setup maintenance windows and that your integrations support auto resolve. It is nice to not have to do something because an alert was updated due to it already fixing itself. Take some time to set up run books for people who are on call. You can link the run book urls right in the body of the alert so your team can take the appropriate action.
Support team Lead managing multiple Cloud contracts
What do you like best about the product?
Instant call , message and Push notifications for Priority issues. Also we can configure it as per our need
What do you dislike about the product?
Making Schedule is very tedious. If more than one person in shift then hard to manage.
What problems is the product solving and how is that benefiting you?
Call contracts Priority 1 and critical issues. Turn around time for each consultant is very less. more Command on issues handled by a consultant.
Recommendations to others considering the product:
Make Schedules setup bit easy
Very useful tool
What do you like best about the product?
Alert management and escalation policies are very important and work well.
What do you dislike about the product?
Incident reports don’t have too much flexibility.
What problems is the product solving and how is that benefiting you?
On call is being managed nicely.
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