External reviews
External reviews are not included in the AWS star rating for the product.
Pager Duty is Great
What do you like best about the product?
The product was very easy to learn, setup, and integrate
What do you dislike about the product?
I wish I could put more conditionals into escalations through scripting
What problems is the product solving and how is that benefiting you?
We send pager duty alerts out when emergency issues are entered into our task tracking tool by the business.
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Very reliable
What do you like best about the product?
Reliability, configuration and on-time.
What do you dislike about the product?
Nothing as such, has been a good experience overall.
What problems is the product solving and how is that benefiting you?
Business continuity.
work like a machine
What do you like best about the product?
the oncall list and the incident management.
What do you dislike about the product?
the speed of the website, and the resolution ratio is not clearly.
What problems is the product solving and how is that benefiting you?
It helps us accomplish the oncall schedule and reduce our workforce
Great product
What do you like best about the product?
The flexibility to access it via email, app, SMS
What do you dislike about the product?
I am generally very happy with it. There is hardly any issues that come to my mind
What problems is the product solving and how is that benefiting you?
Keeping and communicating with folks on call
Easy to use and intuitive
What do you like best about the product?
Easy to use
Intuitive
Configurable
Nice interface
Intuitive
Configurable
Nice interface
What do you dislike about the product?
Product supports most commonly requested features. Reporting could be enhanced but out of box feature set is quite rich
What problems is the product solving and how is that benefiting you?
Rotation duty for DevOps on-call and weekend support
a Half application
What do you like best about the product?
The constant updating and cool interface
What do you dislike about the product?
The notification system the push notification was during the call and is confusing how to acknowledge, also the call systems looks like a robot is a trying to speak
What problems is the product solving and how is that benefiting you?
Try to figure out a faster response for issues
Pagerduty review
What do you like best about the product?
It easy to schedule people on call based on a specific time and schedule.
What do you dislike about the product?
Sometimes it is difficult to learn how to use pagerduty
What problems is the product solving and how is that benefiting you?
To manage incident and page engineers quickly.
Recommendations to others considering the product:
Its a great tool especially for incident management. highly recommended.
Highly reliable solution for monitoring production systems
What do you like best about the product?
- Its highly reliable
- Can be integrated into a lot of different systems
- Love the UI interface with Incidents clearly categorized in different buckets.
- Can be integrated into a lot of different systems
- Love the UI interface with Incidents clearly categorized in different buckets.
What do you dislike about the product?
Rather than stating a specific dislike, I would like to suggest that there be a smart time-zone based scheduling page so that teams that are geographically distributed can make the best utilization of their day-time. For example: A person working out of germany can be on-call during his/her day-time and their counterpart in the US can be on-call for the remaining time etc..
What problems is the product solving and how is that benefiting you?
We use pagerduty to proactively alert engineers who are on-call during that time if there are high failure rates, retries, unusual behavior reported by apps running in the cloud. Its highly beneficial when we can discover and fix issues/bugs in production systems well ahead of users seeing them!
Great platform to notify team of emergencies
What do you like best about the product?
PagerDuty allows our team to be alerted of emergencies facing our customers. There are robust options to configure triggers and notifications, as well as responses.
What do you dislike about the product?
The system can be very hard to understand and hard to configure without a walkthrough. Configuration is buried behind several menus and options.
What problems is the product solving and how is that benefiting you?
Emergency alerts for customer outages outside of our standard business hours.
Recommendations to others considering the product:
Highly recommend to reach out to PagerDuty Support for questions. They are very adept and can walk you through any issues. Great group of people.
Pagerduty has been the single most valuable vendor choice for reducing chaos.
What do you like best about the product?
Pagerduty allows our devops engineers to integrate as many different monitoring systems as needed without increasing the complexity of scheduling or managing on call staff.
What do you dislike about the product?
I wish they would make pricing info for stakeholders easy to find.
What problems is the product solving and how is that benefiting you?
Sla violations have been prevented and we have the ability to report on response times.
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