External reviews
External reviews are not included in the AWS star rating for the product.
Good experience thus far
What do you like best about the product?
Fairly easy to make overrides to the on0call rotation.
What do you dislike about the product?
I sometimes have trouble refreshing for alerts on the mobile app.
What problems is the product solving and how is that benefiting you?
We use this for our on-call rotation, and it's helpful to organize the rotation and notify people who are on-call in a timely manner.
- Leave a Comment |
- Mark review as helpful
PagerDuty - one of the best tools for handling Opeartions
What do you like best about the product?
Based on my personal experience PagerDuty is highly user friendly and one of the best tools in the market addressing the various challenges we face in IT operations the ITIL way. Must try for any teams serving 24*7 support.
What do you dislike about the product?
I havent found anything specific so far that I have used it.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty for 24*7 operations, shift management, escalation management etc.
Recommendations to others considering the product:
Definitely Recommend
PagerDuty Review
What do you like best about the product?
The access allows me to be informed of escalations and emergencies in mobile, desktop, phone, media.
What do you dislike about the product?
there are many groups so it is difficult to find information ... search would be nice.
What problems is the product solving and how is that benefiting you?
escalations and emergencies
Recommendations to others considering the product:
no
PagerDuty is the best Service for managing an On Call schedule
What do you like best about the product?
I liked the ability to manage scheduling and escalations of incidents.
What do you dislike about the product?
It took me awhile to get used to all the terminology. I was confused between the purpose of services vs teams and escalation policies for a bit, until I got the hang of it.
What problems is the product solving and how is that benefiting you?
We are connecting our external monitoring tools, such as DataDog, Pingdom, etc into PD to alert team members to service outages.
Effective software
What do you like best about the product?
Very clear indication of escalation policies on the details page. Easy to look up users.
What do you dislike about the product?
Hard to search through tons of escalation policies. It always ends being tons of pages and very hard to locate what I want.
What problems is the product solving and how is that benefiting you?
O nCall paging problem. Businesses are able to page their oncalls whenever things go wrong through pagerduty.
Pagerduty is Great
What do you like best about the product?
Pagerduty integrates easily with various network monitoring software and provides us with the ability to be responsive reducing down time. The dashboard is simply and easy to navigate, providing a single pane of glass for you to see what's going on in the network. Configuring schedules is also straightforward and provide flexibility to be as granular as you need.
What do you dislike about the product?
Well there is an extensive documentation library to help you get started, the tool can be a bit difficult to learn. In my experience, once you are past the initial curve, customization and configuration is a breeze. I'd also add that the API and Notification outages are an issue. These outages have been rare but it's a good idea to sign up for alerts from the PagerDuty support site to get alerted so that you are able to notify your team if alerts are impacted.
What problems is the product solving and how is that benefiting you?
The major benefit is reduction in downtime. Teams are able to be more responsive to outages whereas in the past, notification emails from our monitoring systems may have gone unnoticed. This allow us to maintain a high SLA and resolve issues in a timely manner.
Recommendations to others considering the product:
I'd recommend ensure that your alerts within your monitor systems are simplified but detailed. Pagerduty does a wonderful job of sending alerts as needed but you want to make sure you are receiving quality alerts. I'd also recommend taking the time to learn the tool. As I mentioned above, PD offers a high level of customization, take the time to review documentation and play around with the tool before going on call officially.
perfect to handle severity issues in non working hours
What do you like best about the product?
perfect to handle severity issues in non working hours
What do you dislike about the product?
nothing I never had any issue with it .
What problems is the product solving and how is that benefiting you?
incidents
Pager Duty Review
What do you like best about the product?
What I like best is how easy it is to navigate throughout the app.
What do you dislike about the product?
Off the top of my head, there isn't anything that I don't like.
What problems is the product solving and how is that benefiting you?
It solves the problem of connecting the user who is experiencing the issue to the support center and engineers on call.
Good product for
What do you like best about the product?
On call rotations were very easy to set up and work well for our use case.
What do you dislike about the product?
The integration with grafana does not do as much as we'd like, we want messages from pagerduty to include the value of a metric that grafana sends over.
What problems is the product solving and how is that benefiting you?
We use it to alert on-call people for issues on a storm topology.
iPhone app needs improvement
What do you like best about the product?
easy to setup and start, easy for simple tasks
What do you dislike about the product?
iPhone does not work well, could not see history
What problems is the product solving and how is that benefiting you?
on call
showing 801 - 810