External reviews
External reviews are not included in the AWS star rating for the product.
I'm new to PagerDuty
What do you like best about the product?
I like how easy it is to use and find the information relevant to my On Call.
What do you dislike about the product?
Still learning to use but so far, nothing.
What problems is the product solving and how is that benefiting you?
We use to efficiently manage notifications from internal and external sources and know they are going to right person at the right time, creating of Reports, balancing of schedule, planning of resources, and contact information.
- Leave a Comment |
- Mark review as helpful
Pager duty user experience
What do you like best about the product?
Best tool for creating on call schedules & helps in better Collaboration for communication with other teams
User friendly tool any one in the organization can use this tool with no demo
better integrating tool which helps for monitoring the services with in the organization
User friendly tool any one in the organization can use this tool with no demo
better integrating tool which helps for monitoring the services with in the organization
What do you dislike about the product?
I am admin and one time bymisatke I deleted a group and I try to contact customer service and they mentioned me I cannot get the group back , my suggestion is if by mistake some one delete the group they should be able to retrieve the group back ( Mistakes happen so consider it )
What problems is the product solving and how is that benefiting you?
user friendly tool for on call schedules
Recommendations to others considering the product:
Best tool to use
pagerduty review
What do you like best about the product?
mobile app and web integration with other services. nice user interface.
What do you dislike about the product?
nothing in particular that I dislike. It works well.
What problems is the product solving and how is that benefiting you?
monitoring and alerting
Excellent Alert tool
What do you like best about the product?
Alerts,
automatic escalations
automatic phone calls
automatic escalations
automatic phone calls
What do you dislike about the product?
I do not have any other issues with pager duty. Have not seen any negative issues
What problems is the product solving and how is that benefiting you?
quick reaction to the alerts
resolve issues before potential impact
help in identifying issues before they bring the production down
resolve issues before potential impact
help in identifying issues before they bring the production down
Gets the job done
What do you like best about the product?
I like the consistency of knowing primary stakeholders are notified as issues occur.
What do you dislike about the product?
It would be nice to have more segmentation options when reporting incidents.
What problems is the product solving and how is that benefiting you?
Incident management.
Recommendations to others considering the product:
Give it a try
pagerreview
What do you like best about the product?
Easy to use interface. The dashboard is pretty intuitive and provides good metrics.
What do you dislike about the product?
mobile app experience is not that good. Updates take some time.
What problems is the product solving and how is that benefiting you?
managing rotating schedule for who is on call
Awesome Pager
What do you like best about the product?
I Can easy to ligin and check incident updates from customers and reply to them using pager duty
What do you dislike about the product?
mute option was not there when I was out of office hours
What problems is the product solving and how is that benefiting you?
P1 issues turn around time
Recommendations to others considering the product:
yes
An essential alerting tool
What do you like best about the product?
PagerDuty is reliable; reliability is particularly important for a product like this. PagerDuty integrates with all of the other monitoring tools we use. Integrations are simple and well-documented. The on-call scheduling features are great.
What do you dislike about the product?
PagerDuty is not the prettiest, and the UI is sometimes confusing. This is exacerbated by the fact that you (hopefully) won't be using the UI often enough to remember where all of the configuration options are hidden.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to notify the team when our software is down or degraded. Integrating such notification features with monitoring tools is not trivial; that saves us engineering time.
Recommendations to others considering the product:
PagerDuty is reliable; you can be confident that PagerDuty will notify you when you should be notified.
Makes team on call/observatory more easier
What do you like best about the product?
Has a ton of options to customize and set up your alerting needs and
The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.
The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.
What do you dislike about the product?
I wish we could share the duty with office calendar. It will be cool if it can be super easy to share the calendar with different organization too. IT takes a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense.
What problems is the product solving and how is that benefiting you?
We easily able to rotate our team between different regions. Things like latency, fatals, and health checks. Most of the time, we have a problem fixed before the first user reports can come in.
PageryDuty could be better but none like it out there!
What do you like best about the product?
The alerts are quite easy to set up and the UI are fairly simple to understand. If not, the support is there and quick to respond.
What do you dislike about the product?
The alerts get a bit spammy and noisy, can’t seem to find the mute for the new alerts if we’re already aware of the issue, and instead we’ve received tons of new alerts and can only snooze the alerts that have already happened.
What problems is the product solving and how is that benefiting you?
Spam, Fraud, and infra. Quick turnaround time
showing 811 - 820