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Straightforward
What do you like best about the product?
Only used once but feels reliable and I like how well it separates my concerns from I would consider is noise
What do you dislike about the product?
Not the most compelling user interface. A demo notification button might be nice, I wasn’t sure my notification preferences were set properly
What problems is the product solving and how is that benefiting you?
Timely notification of issues that we care about
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Great tool for monitoring
What do you like best about the product?
The escalation policies help keep alerts non-obtrusive unless no one answers quickly enough.
What do you dislike about the product?
It would be nice if the Android app had the ability to override DND, or to warn the user if they are oncall but alerts won't sound.
What problems is the product solving and how is that benefiting you?
We have drastically reduced the average time to incident resolution
Recommendations to others considering the product:
try it!
I use pager duty as a user to
What do you like best about the product?
I like the emails that are sent and how easy it was to sign me up for on call.
What do you dislike about the product?
there is some confusion between the different states but that could just be how we implemented it.
What problems is the product solving and how is that benefiting you?
To have people on call when an issue arrises in our production environment.
Great for oncall rotations and alerting.
What do you like best about the product?
Pagerduty enabled our teams to accurately alert on and escalate issues through support tiers and oncall rotations. It is top of class.
What do you dislike about the product?
Escalation policies can sometimes be confusing to set up.
What problems is the product solving and how is that benefiting you?
on call rotation, support escalation, incident management.
Escalation has been eased and controlled by the user of PagerDuty.
What do you like best about the product?
Looping notifications to ensure incident is acknowledged.
What do you dislike about the product?
Learning curve, not so intuitive. Hard to setup at first, and getting used to.
What problems is the product solving and how is that benefiting you?
Critical issues, allows great communication with client, and proper canalization of request.
Very user friendly interface
What do you like best about the product?
The GUI is very useful on both web and mobile.
What do you dislike about the product?
I believe the mobile app could have more ways to allow configuration of alarms.
What problems is the product solving and how is that benefiting you?
Using it as a support tool for our teams. Easy collaboration
Very convenient and easy to use accessible on call system
What do you like best about the product?
Accessible easily from laptop or phone. I can see my schedule and active alerts easily
What do you dislike about the product?
Team calendar presentation could use more options for display and edit with large teams
What problems is the product solving and how is that benefiting you?
IT servers system support
Recommendations to others considering the product:
Use mobile app and often. daily access of site in the office provides a lot of information regarding existing issues for the team
It is an excellent system and we have had some good experience with it.
What do you like best about the product?
Teams within my group are able to assign members to be on the pager duty and support our clients accordingly based on our SLAs
What do you dislike about the product?
I don't believe that there is much that we really dislike. We have been satisfied with the same
What problems is the product solving and how is that benefiting you?
Our business has specific SLAs for our Services and we are using Pager Duty within my teams to alert teams in case of issues to take action right away. The benefits are that we are essentially avoiding missing SLAs and related fines/bad rep.
Light touch
What do you like best about the product?
Pager Duty is easy to use and only requires a light touch to use.
The User interface is intuitive and requires little effort to use.
The User interface is intuitive and requires little effort to use.
What do you dislike about the product?
TL;DR. The fewer elements in the user interface the better.
What problems is the product solving and how is that benefiting you?
Integration with nagios alerting for operational issues.
Easy to use
What do you like best about the product?
The easy to use app. Having an app makes on-call responsibilities less of a burden
What do you dislike about the product?
nothing comes to mind. Issues are not difficult to resolve.
What problems is the product solving and how is that benefiting you?
on-call duties and being able to rotate those duties among employees
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