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PagerDuty Works Well
What do you like best about the product?
PagerDuty does a pretty good job with its core functionality
What do you dislike about the product?
PagerDuty is sometimes difficult to understand and configure
What problems is the product solving and how is that benefiting you?
Helps us track technical problems and fight fires. Definitely allows us to respond faster
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Simple setup and effective
What do you like best about the product?
Easy to use and works as described and as intended
What do you dislike about the product?
None. I feel like the tool is fit for purpose
What problems is the product solving and how is that benefiting you?
Incident escalations across many teams
Pager Duty Review
What do you like best about the product?
Reliable- don't have to worry about the service being down
What do you dislike about the product?
UI can be a tad confusing to use at times
What problems is the product solving and how is that benefiting you?
Tracking support days
Solid
What do you like best about the product?
The notification customization options are simple, and easy to configure.
What do you dislike about the product?
There isn't really anything to dislike about PD!
What problems is the product solving and how is that benefiting you?
We've been able to add a whole new level of quick response within our support team / organization for customer issues.
Pager Duty makes devops monitoring and alertings great to use
What do you like best about the product?
PagerDuty has a ton of options to customize and set up your alerting needs. We use the built in AWS CloudWatch integration to trigger alerts based on our performance and health monitors, and we've been able to catch and fix problems before our users noticed anything was wrong.
We can set up on call rotations and tiered levels of paging which is great for managing high-availability services and keeping team members sane.
We can set up on call rotations and tiered levels of paging which is great for managing high-availability services and keeping team members sane.
What do you dislike about the product?
I'd like a smart watch integration so my blaring alarm doesn't wake my wife and kids up at 2am! :)
What problems is the product solving and how is that benefiting you?
We monitor several key aspects of our software using AWS. Things like latency, fatals, and health checks. Using Cloudwatch alarms integrated with PagerDuty, our on-call team member is notified as soon as an issue is detected and we can get the solution resolved quickly.
Most of the time, we have a problem fixed before the first user reports can come in.
Most of the time, we have a problem fixed before the first user reports can come in.
Great for on-call work
What do you like best about the product?
PagerDuty is awesome for setting up on-call scheduling and alerting, and tracking statistics
What do you dislike about the product?
Other than the fact of actually having to be on-call, PagerDuty is pretty rock solid.
What problems is the product solving and how is that benefiting you?
Round-robin on-call work within a small team.
Recommendations to others considering the product:
Definitely check out pager duty if you are in need of this caliber software. Even if you aren't go on call, you can still take over and acknowledge and resolve issues.
Can it even get better?
What do you like best about the product?
What I like is that it always works. We have never had an issue with a missed page. We are able to filter messages and create schedules that we never have to update or check on unless someone is on vacation. When that does happen, create a temporary schedule override is super easy. We thought we might have an issue with a customer changing their delivery method which might have meant we could not use PagerDuty for them any more. It was a sad day when we realized and luckily it all worked out that were able to keep using it for them.
What do you dislike about the product?
I wish we could create overrides in the mobile app. Also, I cannot figure out how to filter just my alerts using the PagerDuty Chrome extension...which is super handy by the way.
What problems is the product solving and how is that benefiting you?
We are able to efficiently manage notifications from internal and external sources and know they are going to right person at the right time for fast attention and resolution.
Recommendations to others considering the product:
Use it!!!
Engineer who uses Pager Duty for production alerting.
What do you like best about the product?
Pager Duty is so easy to integrate with the most popular languages. We were able to get it integrated with our codebase in no time.
What do you dislike about the product?
User interface is not so easy to use and its intuitive, it lacks features. Each time i use the UI, i forget how i did the past time to get something configured, eventually we get there but its not easy.
What problems is the product solving and how is that benefiting you?
Realtime production system monitoring. Gives the flexibility for the team to stay focussed on production while doing production support.
Great tool for managing On Call Duties
What do you like best about the product?
That I can schedule my team for on-call rotation and we can easily substitute or swap schedules as need be. I like that there are various levels of events and you can have PagerDuty contact you in different ways depending on the urgency of the event.
What do you dislike about the product?
The scheduler isn't as friendly as I'd like, but I don't have a better suggestion at the moment.
What problems is the product solving and how is that benefiting you?
Knowing who was on call and making sure that they were notified when there were issues.
Recommendations to others considering the product:
In the past we used Google Voice to manage on-call rotation, but it was a manual process to update the individual(s) on call each week. PagerDuty allows us to automate and forget, with notifications as to when we go on call and easy glance to see who is on call.
Great product for companies of all sizes
What do you like best about the product?
I've used Pagerduty at a number of orgs now, currently at my small startup. It has been critical for us in order to keep our uptime as close to 100.00% as possible. The push notifications are key.
What do you dislike about the product?
The license can be a bit pricey for a bootstrapped startup.
What problems is the product solving and how is that benefiting you?
We want to make sure we know about system downtime and hiccups before our customers do. We're always able to find out within a moments notice with Pagerduty!
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